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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus FRP Tool


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Old 03-17-2021, 08:47   #1 (permalink)
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Smile Hisense u963 frp remove fail [Solved]


Hi need some help, every time I try to remove FRP on Hisense U963 on the new octoplus FRP tool v1.9.9.2 i get this error:


Welcome to Octoplus FRP Tool v.1.9.9.2
Card S/N: 00086E84
Work ID: 0000000000BF8594
Platform: HISENSE
Selected model: U963
Please, power phone OFF, press and hold "Vol-" button and connect USB cable.
Searching for a phone. Please wait...
Found phone on COM65
Connecting...
Mobile Status: SPRD3
Sending preloader...
Operation was failed!
Performed by 1.9.9.2 Software version.

I tried downgrading to version 1.9.5 but I get card version error. Please need or a fix/solution thank you
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Old 03-17-2021, 09:11   #2 (permalink)
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Hello.

Every time before connecting, please restart the phone.
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Old 03-17-2021, 17:25   #3 (permalink)
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Hi I did that several times and I also follow the instructions by holding Vol- then connect usb. it finds diagnostics port then fail. I tried up to 6 handset and I get the same error. HELP HELP HELP PLEASE!!!!
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Old 03-17-2021, 20:31   #4 (permalink)
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Quote:
Originally Posted by noelb2 View Post
Hi I did that several times and I also follow the instructions by holding Vol- then connect usb. it finds diagnostics port then fail. I tried up to 6 handset and I get the same error. HELP HELP HELP PLEASE!!!!

https://forum.gsmhosting.com/vbb/f10...wered-2953914/
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Old 03-17-2021, 20:33   #5 (permalink)
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Download and install 1.9.7 from above link and repeat operation and post results
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Old 03-18-2021, 10:36   #6 (permalink)
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Hi thanks for your help but I get the same error as before. these are ATT U963 do you think the bootloaders are locked?

Work ID: 0000000000C0F92E
Platform: HISENSE
Selected model: U963
Selected port: COM2
Please, power phone OFF, press and hold "Vol-" button and connect USB cable.
Searching for a phone. Please wait...
Found phone on COM2
Connecting...
Mobile Status: SPRD3
Sending preloader...
Operation was failed!
Performed by 1.9.7.0 Software version.
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Old 03-18-2021, 18:33   #7 (permalink)
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Originally Posted by Oyetunde Semiu View Post
Download and install 1.9.7 from above link and repeat operation and post results

Hi thanks a million for your help. I downgrade to the v1.9.7 and i chose the model above mine which U962 and tick the "manual select" box, click the Reset FRP and it work. the combination of the file and the older model thanks again!!



Work ID: 0000000000C1A2FA
Platform: HISENSE
Selected model: U962
Selected port: COM62
Please, power phone OFF, press and hold "Vol-" button and connect USB cable.
Searching for a phone. Please wait...
Found phone on COM62
Connecting...
Mobile Status: SPRD3
Sending preloader...
Mobile Status: Spreadtrum Boot Block version 1.1
Sending mainloader...
Reading info...
Brand: Hisense
Model: Hisense U963
Device: HS7331CSC
Platform: sc8830
Android version: 6.0
Display ID: MRA58K release-keys
Searching for signatures...
Resetting FRP lock..
FRP lock is successfully reseted!
Performed by 1.9.7.0 Software version.
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