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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus FRP Tool

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Old 01-10-2019, 19:03   #1 (permalink)
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Huawei BNE-L21 Reset FRP problem [Answered]


Welcome to Octoplus FRP Tool v.1.5.8.0
Platform: HUAWEI
Selected model: RNE-L21
Put the phone in FastBoot Mode:
1. Remove SD and SIM cards from the phone
2. Power phone OFF
3. Press and hold "Vol-" and insert USB cable
4. Wait until the phone enter in FastBoot Mode
Searching for a phone. Please wait...
Detected phone model: RNE-L21
Phone SN: FFYDU17A25000581
Phone IMEI: 866221034379441
Phone IMEI2: 866221034409453
SW version: RNE-L21 8.0.0.338(C432)
Connecting to server..OK
Authorizing...OK
Resetting FRP lock..
Operation was failed!
Performed by 1.5.8.0 Software version.

Last edited by Octopus box; 01-11-2019 at 05:49.
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Old 01-10-2019, 20:21   #2 (permalink)
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Quote:
Originally Posted by gsmalaa View Post
Welcome to Octoplus FRP Tool v.1.5.8.0
Platform: HUAWEI
Selected model: RNE-L21
Put the phone in FastBoot Mode:
1. Remove SD and SIM cards from the phone
2. Power phone OFF
3. Press and hold "Vol-" and insert USB cable
4. Wait until the phone enter in FastBoot Mode
Searching for a phone. Please wait...
Detected phone model: RNE-L21
Phone SN: FFYDU17A25000581
Phone IMEI: 866221034379441
Phone IMEI2: 866221034409453
SW version: RNE-L21 8.0.0.338(C432)
Connecting to server..OK
Authorizing...OK
Resetting FRP lock..
Operation was failed!
Performed by 1.5.8.0 Software version.
Hello, having the new firmware RNE-L21 8.0.0.338 (C432) with the patches of November, at the moment the frp reset is not supported, the only way you have is to downgrade to an android 8 firmware with patches security before July, and then do the frp reset with octopus software, but if you downgrade the firmware of Android 8 to the older security patches you do it at your own risk because it is the danger that the phone may be damaged
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Old 01-11-2019, 10:47   #3 (permalink)
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Hello.

Unfortuantely, your device has last security patch which currently isn't supported, we are continue to work on new solutions, stay tuned for future updates
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