motorola xt1965-t frp unlock problem [Answered] - GSM-Forum

ashleytea666 · 04-27-2021, 14:26

idk whats going wrong...
heres what the log say

Welcome to Octoplus FRP Tool v.2.0.1.0
Card S/N: 200004692
Work ID: 0000000000EDF5A1
Platform: MOTOROLA
Selected model: XT1965-T
Put the phone into Factory Mode:
1. Power phone OFF;
2. Press and hold "Vol-" + "Power" buttons;
3. Select Factory Mode, then confirm your selection;
4. Wait until the phone Power ON;
5. Connect USB cable.
Searching for a phone. Please wait...
Phone found.
Reading info...
Phone model: sdm660.g
Firmware released date: Aug 5 2020
Firmware released time: 11:36:36
Firmware compiled date: Jul 09 2020
Firmware compiled time: 13:00:00
SW version: MPSS.AT.3.1.c11-00071-SDM660_GEN_PACK-1
Enabling "USB Debugging" mode...
Searching for a phone. Please wait...
Enabling "USB Debugging" mode...
Phone connection failed
Operation was failed!
Performed by 2.0.1.0 Software version.

Octopus box · 04-27-2021, 15:18

Hello.

Please, look in Device manager, maybe you may not have the required drivers.

ashleytea666 · 04-28-2021, 18:19

could you elaborate on what im looking for in the device manager please?

Octopus box · 04-29-2021, 07:21

Please, connect the phone to PC then make a screenshot of your Device manager and post here, we will check it.

ashleytea666 · 04-30-2021, 14:54

ok so i went through the device manager and i found the phone after i plugged it in. First I uninstalled the driver and device and then i unplugged the phone and plugged it back in and then the device showed up as the name of the phone and unknown device. After that i updated the driver with the one i downloaded from the help page of the device i want to unlock. and then i tried to unlock it again and it still didnt work

Octopus support · 04-30-2021, 15:34

Quote:

Originally Posted by ashleytea666

ok so i went through the device manager and i found the phone after i plugged it in. First I uninstalled the driver and device and then i unplugged the phone and plugged it back in and then the device showed up as the name of the phone and unknown device. After that i updated the driver with the one i downloaded from the help page of the device i want to unlock. and then i tried to unlock it again and it still didnt work

Please, connect the phone to PC then make a screenshot of your Device manager and post here, we will check it.

04-27-2021, 14:26	#1 (permalink)
ashleytea666 Junior Member Join Date: Sep 2018 Posts: 14 Member: 2863926 Status: Offline Thanks Meter: 0	motorola xt1965-t frp unlock problem [Answered] idk whats going wrong... heres what the log say Welcome to Octoplus FRP Tool v.2.0.1.0 Card S/N: 200004692 Work ID: 0000000000EDF5A1 Platform: MOTOROLA Selected model: XT1965-T Put the phone into Factory Mode: 1. Power phone OFF; 2. Press and hold "Vol-" + "Power" buttons; 3. Select Factory Mode, then confirm your selection; 4. Wait until the phone Power ON; 5. Connect USB cable. Searching for a phone. Please wait... Phone found. Reading info... Phone model: sdm660.g Firmware released date: Aug 5 2020 Firmware released time: 11:36:36 Firmware compiled date: Jul 09 2020 Firmware compiled time: 13:00:00 SW version: MPSS.AT.3.1.c11-00071-SDM660_GEN_PACK-1 Enabling "USB Debugging" mode... Searching for a phone. Please wait... Enabling "USB Debugging" mode... Phone connection failed Operation was failed! Performed by 2.0.1.0 Software version.

04-27-2021, 15:18	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,813 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,407	Hello. Please, look in Device manager, maybe you may not have the required drivers.

04-28-2021, 18:19	#3 (permalink)
ashleytea666 Junior Member Join Date: Sep 2018 Posts: 14 Member: 2863926 Status: Offline Thanks Meter: 0	could you elaborate on what im looking for in the device manager please?

04-29-2021, 07:21	#4 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,813 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,407	Please, connect the phone to PC then make a screenshot of your Device manager and post here, we will check it.

04-30-2021, 14:54	#5 (permalink)
ashleytea666 Junior Member Join Date: Sep 2018 Posts: 14 Member: 2863926 Status: Offline Thanks Meter: 0	ok so i went through the device manager and i found the phone after i plugged it in. First I uninstalled the driver and device and then i unplugged the phone and plugged it back in and then the device showed up as the name of the phone and unknown device. After that i updated the driver with the one i downloaded from the help page of the device i want to unlock. and then i tried to unlock it again and it still didnt work