Redmi 7A factory reset hang on logo [Answered] - GSM-Forum

Oyetunde Semiu · 07-21-2021, 13:49

Log file "C:\Program Files\Octoplus\Octoplus_FRP_Tool\LOG\08-07-2021_14-12-21.log" created (08-Jul-21 2:12:21 PM).
INFO : 08-Jul-21 2:12:51 PM > Welcome to Octoplus FRP Tool v.2.0.3.0
INFO : 08-Jul-21 2:12:51 PM > Card S/N: xxxxxxx
INFO : 08-Jul-21 2:13:02 PM > Work ID: FFFFFFFFFFFFFFFF
INFO : 08-Jul-21 2:13:02 PM > Platform: XIAOMI
INFO : 08-Jul-21 2:13:02 PM > Selected model: REDMI 7A
WARN : 08-Jul-21 2:13:02 PM > Put the phone into EDL mode:
WARN : 08-Jul-21 2:13:02 PM > 1. Attach testpoint as shown in Help manual;
WARN : 08-Jul-21 2:13:02 PM > 2. Connect USB cable;
WARN : 08-Jul-21 2:13:02 PM > 3. Release testpoint after 3-5 seconds.
INFO : 08-Jul-21 2:13:16 PM > Found phone on COM7
INFO : 08-Jul-21 2:13:16 PM > Mode: Qualcomm 9008
INFO : 08-Jul-21 2:13:16 PM > Connecting...
INFO : 08-Jul-21 2:13:19 PM > Reading info...
INFO : 08-Jul-21 2:13:19 PM > QC HW ID: 000BF0E100720000
INFO : 08-Jul-21 2:13:19 PM > QC CPU: Snapdragon 439 SDM439
INFO : 08-Jul-21 2:13:19 PM > QC SW VER: 00000001
INFO : 08-Jul-21 2:13:19 PM > Searching loader...
INFO : 08-Jul-21 2:13:23 PM > Sending loaders...
INFO : 08-Jul-21 2:13:40 PM > Loader send successfuly.
INFO : 08-Jul-21 2:13:40 PM > Reconnecting...
INFO : 08-Jul-21 2:14:13 PM > Checking request..
INFO : 08-Jul-21 2:14:13 PM > Start Authentication...
ERROR : 08-Jul-21 2:14:13 PM > Xiaomi server init failed!
ERROR : 08-Jul-21 2:14:13 PM > Operation was failed!
INFO : 08-Jul-21 2:14:14 PM > Performed by 2.0.3.0 Software version.
INFO : 08-Jul-21 2:14:14 PM >
INFO : 08-Jul-21 2:15:14 PM > Work ID: 00000000013C9614
INFO : 08-Jul-21 2:15:14 PM > Platform: XIAOMI
INFO : 08-Jul-21 2:15:14 PM > Selected model: REDMI 7A
WARN : 08-Jul-21 2:15:14 PM > Put the phone into EDL mode:
WARN : 08-Jul-21 2:15:14 PM > 1. Attach testpoint as shown in Help manual;
WARN : 08-Jul-21 2:15:14 PM > 2. Connect USB cable;
WARN : 08-Jul-21 2:15:14 PM > 3. Release testpoint after 3-5 seconds.
INFO : 08-Jul-21 2:15:23 PM > Found phone on COM7
INFO : 08-Jul-21 2:15:23 PM > Mode: Qualcomm 9008
INFO : 08-Jul-21 2:15:23 PM > Connecting...
INFO : 08-Jul-21 2:15:25 PM > Reading info...
INFO : 08-Jul-21 2:15:26 PM > QC HW ID: 000BF0E100720000
INFO : 08-Jul-21 2:15:26 PM > QC CPU: Snapdragon 439 SDM439
INFO : 08-Jul-21 2:15:26 PM > QC SW VER: 00000001
INFO : 08-Jul-21 2:15:26 PM > Searching loader...
INFO : 08-Jul-21 2:15:29 PM > Sending loaders...
INFO : 08-Jul-21 2:15:46 PM > Loader send successfuly.
INFO : 08-Jul-21 2:15:46 PM > Reconnecting...
INFO : 08-Jul-21 2:16:19 PM > Checking request..
INFO : 08-Jul-21 2:16:20 PM > Start Authentication...
INFO : 08-Jul-21 2:16:21 PM > Authentication done!
INFO : 08-Jul-21 2:16:21 PM > Checking request..
INFO : 08-Jul-21 2:16:23 PM > Reading partition...
INFO : 08-Jul-21 2:16:23 PM > Reading info...
INFO : 08-Jul-21 2:16:24 PM > Brand: Xiaomi
INFO : 08-Jul-21 2:16:24 PM > Model: Redmi 7A
INFO : 08-Jul-21 2:16:24 PM > Device: pine
INFO : 08-Jul-21 2:16:24 PM > Android version: 9
INFO : 08-Jul-21 2:16:24 PM > Display ID: ZQL1533-pine-build-20200327161741
INFO : 08-Jul-21 2:16:24 PM > Firmware version: V11.0.18.0.PCMEUXM
INFO : 08-Jul-21 2:16:25 PM > Factory Reset...
INFO : 08-Jul-21 2:16:25 PM > Formatting User Data section
INFO : 08-Jul-21 2:16:31 PM > Formatting Cache section
INFO : 08-Jul-21 2:16:35 PM > Rebooting phone
INFO : 08-Jul-21 2:16:35 PM > Backup saved as Xiaomi_Redmi 7A_08-07-2021_14-16-35.dump file
WARN : 08-Jul-21 2:16:35 PM > Factory Reset is successfully performed!
INFO : 08-Jul-21 2:16:36 PM > Performed by 2.0.3.0 Software version.
INFO : 08-Jul-21 2:16:36 PM >
INFO : 08-Jul-21 2:23:10 PM > Work ID: 00000000013C98D4
INFO : 08-Jul-21 2:23:10 PM > Platform: XIAOMI
INFO : 08-Jul-21 2:23:10 PM > Selected model: REDMI 7A
WARN : 08-Jul-21 2:23:10 PM > Put the phone into EDL mode:
WARN : 08-Jul-21 2:23:10 PM > 1. Attach testpoint as shown in Help manual;
WARN : 08-Jul-21 2:23:10 PM > 2. Connect USB cable;
WARN : 08-Jul-21 2:23:10 PM > 3. Release testpoint after 3-5 seconds.
ERROR : 08-Jul-21 2:23:48 PM > No diagnostic ports found!
ERROR : 08-Jul-21 2:23:48 PM > Operation was failed!
INFO : 08-Jul-21 2:23:48 PM > Performed by 2.0.3.0 Software version.
INFO : 08-Jul-21 2:23:48 PM >
INFO : 08-Jul-21 2:24:19 PM > Work ID: 00000000013C9953
INFO : 08-Jul-21 2:24:19 PM > Platform: XIAOMI
INFO : 08-Jul-21 2:24:20 PM > Selected model: REDMI 7A
WARN : 08-Jul-21 2:24:20 PM > Put the phone into EDL mode:
WARN : 08-Jul-21 2:24:20 PM > 1. Attach testpoint as shown in Help manual;
WARN : 08-Jul-21 2:24:20 PM > 2. Connect USB cable;
WARN : 08-Jul-21 2:24:20 PM > 3. Release testpoint after 3-5 seconds.
INFO : 08-Jul-21 2:24:23 PM > Found phone on COM7
INFO : 08-Jul-21 2:24:23 PM > Mode: Qualcomm 9008
INFO : 08-Jul-21 2:24:23 PM > Connecting...
INFO : 08-Jul-21 2:24:26 PM > Reading info...
INFO : 08-Jul-21 2:24:26 PM > QC HW ID: 000BF0E100720000
INFO : 08-Jul-21 2:24:26 PM > QC CPU: Snapdragon 439 SDM439
INFO : 08-Jul-21 2:24:27 PM > QC SW VER: 00000001
INFO : 08-Jul-21 2:24:27 PM > Searching loader...
INFO : 08-Jul-21 2:24:30 PM > Sending loaders...
INFO : 08-Jul-21 2:24:47 PM > Loader send successfuly.
INFO : 08-Jul-21 2:24:47 PM > Reconnecting...
INFO : 08-Jul-21 2:25:20 PM > Checking request..
INFO : 08-Jul-21 2:25:21 PM > Start Authentication...
INFO : 08-Jul-21 2:25:22 PM > Authentication done!
INFO : 08-Jul-21 2:25:22 PM > Checking request..
INFO : 08-Jul-21 2:25:23 PM > Reading partition...
INFO : 08-Jul-21 2:25:23 PM > Reading info...
INFO : 08-Jul-21 2:25:24 PM > Brand: Xiaomi
INFO : 08-Jul-21 2:25:24 PM > Model: Redmi 7A
INFO : 08-Jul-21 2:25:24 PM > Device: pine
INFO : 08-Jul-21 2:25:24 PM > Android version: 9
INFO : 08-Jul-21 2:25:24 PM > Display ID: ZQL1533-pine-build-20200327161741
INFO : 08-Jul-21 2:25:24 PM > Firmware version: V11.0.18.0.PCMEUXM
INFO : 08-Jul-21 2:25:24 PM > Resetting FRP lock..
INFO : 08-Jul-21 2:25:24 PM > Searching for signatures...
WARN : 08-Jul-21 2:25:24 PM > FRP lock is successfully reseted!
INFO : 08-Jul-21 2:25:25 PM > Performed by 2.0.3.0 Software version.
INFO : 08-Jul-21 2:25:25 PM >
INFO : 08-Jul-21 2:25:39 PM > Work ID: 00000000013C99E4
INFO : 08-Jul-21 2:25:39 PM > Platform: XIAOMI
INFO : 08-Jul-21 2:25:39 PM > Selected model: REDMI 7A
WARN : 08-Jul-21 2:25:39 PM > Put the phone into EDL mode:
WARN : 08-Jul-21 2:25:39 PM > 1. Attach testpoint as shown in Help manual;
WARN : 08-Jul-21 2:25:39 PM > 2. Connect USB cable;
WARN : 08-Jul-21 2:25:39 PM > 3. Release testpoint after 3-5 seconds.
INFO : 08-Jul-21 2:26:15 PM > Found phone on COM7
INFO : 08-Jul-21 2:26:15 PM > Mode: Qualcomm 9008
INFO : 08-Jul-21 2:26:16 PM > Connecting...
INFO : 08-Jul-21 2:26:18 PM > Reading info...
INFO : 08-Jul-21 2:26:18 PM > QC HW ID: 000BF0E100720000
INFO : 08-Jul-21 2:26:18 PM > QC CPU: Snapdragon 439 SDM439
INFO : 08-Jul-21 2:26:19 PM > QC SW VER: 00000001
INFO : 08-Jul-21 2:26:19 PM > Searching loader...
INFO : 08-Jul-21 2:26:22 PM > Sending loaders...
INFO : 08-Jul-21 2:26:39 PM > Loader send successfuly.
INFO : 08-Jul-21 2:26:39 PM > Reconnecting...
INFO : 08-Jul-21 2:27:12 PM > Checking request..
INFO : 08-Jul-21 2:27:12 PM > Start Authentication...
INFO : 08-Jul-21 2:27:13 PM > Authentication done!
INFO : 08-Jul-21 2:27:13 PM > Checking request..
INFO : 08-Jul-21 2:27:14 PM > Reading partition...
INFO : 08-Jul-21 2:27:14 PM > Reading info...
INFO : 08-Jul-21 2:27:15 PM > Brand: Xiaomi
INFO : 08-Jul-21 2:27:15 PM > Model: Redmi 7A
INFO : 08-Jul-21 2:27:15 PM > Device: pine
INFO : 08-Jul-21 2:27:15 PM > Android version: 9
INFO : 08-Jul-21 2:27:15 PM > Display ID: ZQL1533-pine-build-20200327161741
INFO : 08-Jul-21 2:27:15 PM > Firmware version: V11.0.18.0.PCMEUXM
INFO : 08-Jul-21 2:27:15 PM > Writing userdata...
INFO : 08-Jul-21 2:27:23 PM > Writing cache...
INFO : 08-Jul-21 2:27:32 PM > Rebooting phone
INFO : 08-Jul-21 2:27:32 PM > Backup saved as Xiaomi_Redmi 7A_08-07-2021_14-27-32.dump file
WARN : 08-Jul-21 2:27:32 PM > Factory Reset is successfully performed!
INFO : 08-Jul-21 2:27:32 PM > Performed by 2.0.3.0 Software version.
INFO : 08-Jul-21 2:27:32 PM >
INFO : 08-Jul-21 2:28:16 PM > Work ID: 00000000013C9AD3
INFO : 08-Jul-21 2:28:16 PM > Platform: XIAOMI
INFO : 08-Jul-21 2:28:16 PM > Selected model: REDMI 7A
WARN : 08-Jul-21 2:28:16 PM > Put the phone into EDL mode:
WARN : 08-Jul-21 2:28:16 PM > 1. Attach testpoint as shown in Help manual;
WARN : 08-Jul-21 2:28:16 PM > 2. Connect USB cable;
WARN : 08-Jul-21 2:28:16 PM > 3. Release testpoint after 3-5 seconds.
INFO : 08-Jul-21 2:28:34 PM > Found phone on COM7
INFO : 08-Jul-21 2:28:34 PM > Mode: Qualcomm 9008
INFO : 08-Jul-21 2:28:34 PM > Connecting...
INFO : 08-Jul-21 2:28:37 PM > Reading info...
INFO : 08-Jul-21 2:28:37 PM > QC HW ID: 000BF0E100720000
INFO : 08-Jul-21 2:28:37 PM > QC CPU: Snapdragon 439 SDM439
INFO : 08-Jul-21 2:28:37 PM > QC SW VER: 00000001
INFO : 08-Jul-21 2:28:37 PM > Searching loader...
INFO : 08-Jul-21 2:28:40 PM > Sending loaders...
INFO : 08-Jul-21 2:28:58 PM > Loader send successfuly.
INFO : 08-Jul-21 2:28:58 PM > Reconnecting...
INFO : 08-Jul-21 2:29:31 PM > Checking request..
INFO : 08-Jul-21 2:29:31 PM > Start Authentication...
INFO : 08-Jul-21 2:29:32 PM > Authentication done!
INFO : 08-Jul-21 2:29:32 PM > Checking request..
INFO : 08-Jul-21 2:29:33 PM > Reading partition...
INFO : 08-Jul-21 2:29:33 PM > Reading info...
INFO : 08-Jul-21 2:29:34 PM > Brand: Xiaomi
INFO : 08-Jul-21 2:29:34 PM > Model: Redmi 7A
INFO : 08-Jul-21 2:29:34 PM > Device: pine
INFO : 08-Jul-21 2:29:34 PM > Android version: 9
INFO : 08-Jul-21 2:29:34 PM > Display ID: ZQL1533-pine-build-20200327161741
INFO : 08-Jul-21 2:29:34 PM > Firmware version: V11.0.18.0.PCMEUXM
INFO : 08-Jul-21 2:29:34 PM > Resetting FRP lock..
INFO : 08-Jul-21 2:29:34 PM > Searching for signatures...
WARN : 08-Jul-21 2:29:34 PM > FRP signature not found!
ERROR : 08-Jul-21 2:29:34 PM > Operation was failed!
INFO : 08-Jul-21 2:29:35 PM > Performed by 2.0.3.0 Software version.
INFO : 08-Jul-21 2:29:35 PM >
Log file "C:\Program Files\Octoplus\Octoplus_FRP_Tool\LOG\08-07-2021_14-12-21.log" closed (08-Jul-21 2:33:52 PM).

pls i need this above firmware and step by step guide to recover this phone. it hang on logo after factory rest .

Octopus support · 07-22-2021, 13:06

Hello.

Please flash your device on your firmware and try repeat operation again.

Then post here results.

Oyetunde Semiu · 07-22-2021, 22:43

Quote:

Originally Posted by Octopus support

Hello.

Please flash your device on your firmware and try repeat operation again.

Then post here results.

I didn't have such file pls, I need a link and correct file to flash this phone.

Octopus support · 07-23-2021, 07:53

Hello.

Check your PM!

Oyetunde Semiu · 07-24-2021, 19:04

Quote:

Originally Posted by Octopus support

Hello.

Check your PM!

I have already downloaded the file , but one is through recovery and second one is through fast boot which cannot be done through octoplus frp tools.
Pls I need the one I can flash with frp tools

07-22-2021, 13:06	#2 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,163 Member: 2891705 Status: Offline Thanks Meter: 2,142	Hello. Please flash your device on your firmware and try repeat operation again. Then post here results.

07-23-2021, 07:53	#4 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,163 Member: 2891705 Status: Offline Thanks Meter: 2,142	Hello. Check your PM!