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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus FRP Tool

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Old 04-28-2021, 23:50   #1 (permalink)
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Xiaomi Redmi Note 5 - Authentication not available mi account reset [Answered]


Disable screen lock function(s) are added in test mode for XIAOMI REDMI NOTE 5, please be careful when performing it!
Disable screen lock function(s) are added in test mode for XIAOMI REDMI NOTE 5, please be careful when performing it!
Work ID: 0000000000EFB909
Platform: XIAOMI
Selected model: REDMI NOTE 5
Put the phone into EDL mode:
1. Attach testpoint as shown in Help manual;
2. Connect USB cable;
3. Release testpoint after 3-5 seconds.
Found phone on COM6
Mode: Qualcomm 9008
Connecting...
Reading info...
QC HW ID: 000CC0E100000000
QC CPU: Snapdragon 636 SDM636
QC SW VER: 00000003
Searching loader...
Sending loaders...
Loader send successfuly.
Reconnecting...
Chip SN: 0C7E50AE
Checking request..
Authentification is not available for this phone model!
Operation was failed!
Performed by 2.0.1.0 Software version.
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Old 04-29-2021, 07:06   #2 (permalink)
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Hello.

Please download and install latest test software version 2.0.1.1 from the Support Area (FRP/TEST SOFTWARE/), then reflash the phone with original firmware and repeat reset Mi Account operation again. Post here result.
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Old 04-29-2021, 18:05   #3 (permalink)
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Exclamation Still getting the authentication issue after latest test software 2.0.1.1

Welcome to Octoplus FRP Tool v.2.0.1.1
Card S/N: 00003897
Disable screen lock function(s) are added in test mode for XIAOMI REDMI NOTE 5, please be careful when performing it!
Work ID: 0000000000F09970
Platform: XIAOMI
Selected model: REDMI NOTE 5
Writing phone firmware without real necessity is at your own risk.

Downgrade may lead to phone damage!

Please, before firmware write, disconnect all other devices from the computer (including phones, modems, etc.) and close all other running programs. To avoid errors in the flashing process, use a clean PC (without any installed drivers for other Android-based devices). Dont run any other programs or attach new devices to your computer during the flashing procedure! Don’t turn off phone and don’t disconnect cable during firmware write. Please, follow these simple instructions to avoid phone damage.
Put the phone into EDL mode:
1. Attach testpoint as shown in Help manual;
2. Connect USB cable;
3. Release testpoint after 3-5 seconds.
Found phone on COM7
Mode: Qualcomm 9008
Connecting...
Reading info...
QC HW ID: 000CC0E100000000
QC CPU: Snapdragon 636 SDM636
QC SW VER: 00000003
Searching loader...
Sending loaders...
Loader send successfuly.
Reconnecting...
Chip SN: 3F77E4FF
Checking request..
Authentification is not available for this phone model!
Performed by 2.0.1.1 Software version.
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Old 04-30-2021, 07:42   #4 (permalink)
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Hello.

Unfortunately, we don't have solution for this phone.

Quote:
Authentification is not available for this phone model!
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