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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus Huawei Tool


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Old 04-30-2020, 11:42   #1 (permalink)
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Octopus huawei tool unsupported smart card[Answered]


I can’t open huawei tool.
But I can open frp tool


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Old 04-30-2020, 12:32   #2 (permalink)
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Hello.

Please, disconnect all other boxes and dongls, run updater.exe from Octoplus folder where Octoplus Huawei is installed and update card manually, then try to launch it again
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Old 05-07-2020, 20:22   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

Please, disconnect all other boxes and dongls, run updater.exe from Octoplus folder where Octoplus Huawei is installed and update card manually, then try to launch it again

Did all thing.
Not help.
I did ask resell from China yesterday.
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Old 05-08-2020, 07:35   #4 (permalink)
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If You still have issue with that error, please contact with us via Skype, we'll check remotely where can be the problem
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Old 05-14-2020, 18:29   #5 (permalink)
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Originally Posted by Octopus box View Post
If You still have issue with that error, please contact with us via Skype, we'll check remotely where can be the problem

Hi.whats your skype number.

I still face this problem.


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Old 05-15-2020, 07:38   #6 (permalink)
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You can check it in our forum profile, look attentive!

But, first try to do next: Please open Device manager and change "Alcor Micro USB Smart Card Reader" to "Microsoft Usbccid Smartcard Reader (WUDF)" manually!
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