DUA-L22‬ Read Info failed [Answered] - GSM-Forum

Surtax · 11-27-2021, 07:22

Starting Read Info
Selected phone model: ‪DUA-L22‬
Please Power off the phone, Press 'Vol-' and insert USB cable
Detected ‪MediaTek USB Port_V1632‬ port

Detecting Chip Version...
HW Chip : MT6739
HW Version : 8A00.CB00.0002.0000
Brom Version: 5
Boot Loader Version: FE
Initializing remote service connection...
Downloading Authentication Data...
Warning: Additional resources required to continue the operation. Please, make sure your internet connection is stable and repeat the operation
Error: Sending Authentication Error
Error: Authentication Error

Read Info failed.
Performed by ‪1.2.7‬ Software version.

Octopus support · 11-27-2021, 14:41

Hello.

Try to use other USB cable and other USB port on Motherboard then repeat operation once again and post here results.

11-27-2021, 07:22	#1 (permalink)
Surtax No Life Poster Join Date: Aug 2013 Location: Russia, Ivanovo city Posts: 660 Member: 2006990 Status: Offline Thanks Meter: 540	DUA-L22‬ Read Info failed [Answered] Starting Read Info Selected phone model: ‪DUA-L22‬ Please Power off the phone, Press 'Vol-' and insert USB cable Detected ‪MediaTek USB Port_V1632‬ port Detecting Chip Version... HW Chip : MT6739 HW Version : 8A00.CB00.0002.0000 Brom Version: 5 Boot Loader Version: FE Initializing remote service connection... Downloading Authentication Data... Warning: Additional resources required to continue the operation. Please, make sure your internet connection is stable and repeat the operation Error: Sending Authentication Error Error: Authentication Error Read Info failed. Performed by ‪1.2.7‬ Software version.

11-27-2021, 14:41	#2 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,160 Member: 2891705 Status: Offline Thanks Meter: 2,141	Hello. Try to use other USB cable and other USB port on Motherboard then repeat operation once again and post here results.