ELS-NX9 done but still lock [Answered] - GSM-Forum

podeevvector · 01-19-2022, 19:22

Job ID: 00000000022274B0
2022-01-19 18:08:29
Starting Reset Huawei ID
Selected phone model: ‪ELS-NX9‬
Searching HUAWEI USB COM 1.0 port...
Detected ‪HUAWEI USB COM 1.0‬ port
Writing bootloader KIRIN990_5G_V2...
Initializing remote service connection...
Writing ‪XLOADER‬ partition...
Writing ‪UCE‬ partition...
Writing ‪FASTBOOT‬ partition...
Writing ‪BL2‬ partition...
Bootloader Update successfully
Rebooting to fastboot mode...
Searching Fastboot devices...
Found android device: 0123456789ABCDEF
Detected ‪Android Sooner Single ADB Interface‬ port

Device Model: ‪ELS-NX9‬
System: ‪ELS-N29 11.0.0.230(C432E3R6P4)‬
Android Version: ‪10‬
Base Version: ‪ELS-LGRP4-OVS 11.0.0.230‬
Custom Version: ‪ELS-N29-CUST 11.0.0.3(C432)‬
Preload Version: ‪ELS-N29-PRELOAD 11.0.0.4(C432R6)‬
C_Version: ‪C432‬
D_Version: ‪D000‬
FB Lock State: ‪LOCKED‬
User Lock State: ‪LOCKED‬
Connecting to the credit server...
Username: Default_user
Checking balance...
Your balance: 0 credits
Sending device information...
Sending firmware information...
To perform this operation you need to have: 0 credits.
Removing firmware protection...
Connecting to server...
Waiting for a response from the server...
FB Lock State: ‪UNLOCKED‬
User Lock State: ‪LOCKED‬
Saving backup of RECOVERY_RAMDISK...
Downloading additional resources...
Formatting secure data...
Rebooting device...

Reset Huawei ID done.
Performed by ‪1.2.8‬ Software version.

Octopus support · 01-20-2022, 08:32

Hello.

Please make a video with phone's screen, where we can see, that device is locked, then send us link with video we will check.

podeevvector · 01-20-2022, 11:22

https://ibb.co/fFXfp2j
https://ibb.co/kKCkw6x

if you can connect teamviewer and check please

Octopus support · 01-20-2022, 12:32

Thanks for your feedback.

We'll check where can be the problem in more detail.

01-19-2022, 19:22	#1 (permalink)
podeevvector Freak Poster Join Date: Jun 2015 Posts: 152 Member: 2413485 Status: Offline Thanks Meter: 14	ELS-NX9 done but still lock [Answered] Job ID: 00000000022274B0 2022-01-19 18:08:29 Starting Reset Huawei ID Selected phone model: ‪ELS-NX9‬ Searching HUAWEI USB COM 1.0 port... Detected ‪HUAWEI USB COM 1.0‬ port Writing bootloader KIRIN990_5G_V2... Initializing remote service connection... Writing ‪XLOADER‬ partition... Writing ‪UCE‬ partition... Writing ‪FASTBOOT‬ partition... Writing ‪BL2‬ partition... Bootloader Update successfully Rebooting to fastboot mode... Searching Fastboot devices... Found android device: 0123456789ABCDEF Detected ‪Android Sooner Single ADB Interface‬ port Device Model: ‪ELS-NX9‬ System: ‪ELS-N29 11.0.0.230(C432E3R6P4)‬ Android Version: ‪10‬ Base Version: ‪ELS-LGRP4-OVS 11.0.0.230‬ Custom Version: ‪ELS-N29-CUST 11.0.0.3(C432)‬ Preload Version: ‪ELS-N29-PRELOAD 11.0.0.4(C432R6)‬ C_Version: ‪C432‬ D_Version: ‪D000‬ FB Lock State: ‪LOCKED‬ User Lock State: ‪LOCKED‬ Connecting to the credit server... Username: Default_user Checking balance... Your balance: 0 credits Sending device information... Sending firmware information... To perform this operation you need to have: 0 credits. Removing firmware protection... Connecting to server... Waiting for a response from the server... FB Lock State: ‪UNLOCKED‬ User Lock State: ‪LOCKED‬ Saving backup of RECOVERY_RAMDISK... Downloading additional resources... Formatting secure data... Rebooting device... Reset Huawei ID done. Performed by ‪1.2.8‬ Software version.

01-20-2022, 11:22	#3 (permalink)
podeevvector Freak Poster Join Date: Jun 2015 Posts: 152 Member: 2413485 Status: Offline Thanks Meter: 14	https://ibb.co/fFXfp2j https://ibb.co/kKCkw6x if you can connect teamviewer and check please Last edited by podeevvector; 01-20-2022 at 11:29.

01-20-2022, 08:32	#2 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,160 Member: 2891705 Status: Offline Thanks Meter: 2,141	Hello. Please make a video with phone's screen, where we can see, that device is locked, then send us link with video we will check.

01-20-2022, 12:32	#4 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,160 Member: 2891705 Status: Offline Thanks Meter: 2,141	Thanks for your feedback. We'll check where can be the problem in more detail.