Huawei P Smart Z FRP reset failed [Answered] - GSM-Forum

Paul.S. · 04-13-2021, 13:23

Code:

2021-04-13 11:59:40 GMT -------------------------------------------------
Starting Read Info (Fastboot Mode)
Selected phone model: ‪STK-LX1‬
Searching Fastboot devices...
Found a fastboot device: MVSNW19729001710
Product Model: ‪STK-LX1‬
Build Number: ‪STK-L21 10.0.0.233(C10E5R1P2)‬
Region Code: C10E5R1P2
Android Version: ‪10‬
Base Version: ‪STK-LGRP2-OVS 10.0.0.233‬
Custom Version: ‪STK-L21-CUST 10.0.0.5(C10)‬
Preload Version: ‪STK-LX1-PRELOAD 10.0.0.2(C10R1)‬
C_Version: ‪C10‬
D_Version: ‪D000‬
DeviceName: ‪STK-L21‬

Read Info (Fastboot Mode) done.
Performed by ‪1.2.4.3‬ Software version.

2021-04-13 12:04:46 GMT -------------------------------------------------
Starting Reset FRP (Factory Mode)
Selected phone model: ‪STK-LX1‬
Username: ixhbmj2
Connecting to the credit server...
Searching HUAWEI USB COM 1.0 port...
Detected ‪HUAWEI USB COM 1.0‬ port
Writing bootloader KIRIN710_V1...
Initializing remote service connection...
Writing ‪XLOADER‬ partition...
Writing ‪UCE‬ partition...
Writing ‪FASTBOOT‬ partition...
Bootloader Update successfully
Rebooting to fastboot mode...
Searching Fastboot devices...
Found a fastboot device: MVSNW19729001710

Device Model: ‪STK-LX1‬
System: ‪STK-L21 10.0.0.233(C10E5R1P2)‬
Checking balance...
Your balance: 146 credits
Sending device information...
Sending firmware information...
To perform this operation you need to have: 0 credits.
Removing firmware protection...

Reset FRP (Factory Mode) failed.
Performed by ‪1.2.4.3‬ Software version.

Don't want try to downgrade via Downgrade Mode cause the Factory Mode with UPDATE APP didn't work too and I cant recovery phone in case if it will brick after downgrade.
Same problem with Huawei Honor 20 YAL-L21.

Octopus support · 04-13-2021, 14:27

Hello.

Please post here full Software log in txt format, we will check it in more detail.

Paul.S. · 04-13-2021, 15:35

Quote:

Originally Posted by Octopus support

Hello.

Please post here full Software log in txt format, we will check it in more detail.

Here is the log.***********

Octopus support · 04-14-2021, 09:21

Hello.

We will prepare test version for You. Please contact us to Skype, we will check remotely, where can be the problem in more details.

04-13-2021, 14:27	#2 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,159 Member: 2891705 Status: Offline Thanks Meter: 2,139	Hello. Please post here full Software log in txt format, we will check it in more detail.

04-14-2021, 09:21	#4 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,159 Member: 2891705 Status: Offline Thanks Meter: 2,139	Hello. We will prepare test version for You. Please contact us to Skype, we will check remotely, where can be the problem in more details.