Huawei P40 Lite JNY-LX1 Huawei ID not entirely removed [Answered] - GSM-Forum

ontopgsm · 04-07-2021, 09:58

Hello. I have one Huawei P40 Lite JNY-LX1 for HUAWEI ID remove, I did the procedure like I did before and then didn't have any problems. However now the problem is that if I try to reset from menu Settings > System & updates > Reset > Reset phone when I click on [RESET PHONE] written in red I get the following window even there is no HUAWEI ID stored in the phone at this point
__________________________________________________ ________
Note

To reset the device, verify your HUAWEI ID username and password and disable Find My Phone.

[CANCEL] [CONTINUE]
__________________________________________________ _________

When I click on CONTINUE I get a brief toast window that says "the param is invalid". I figured that if I temporarily add a burner account I'll get passed it. I added the account I do as instructed phone goes to do low-level reset, it starts doing it and it stops at 3% with the message "Format failed" and I only get a button that says restart in the lower part of the screen. I click it and it does the configuration all over again and the problem is still there.
Here is log. I think the version is too new even if it's not the latest as the phone wants to upgrade to 10.1.0.311 (I think is 311 at the end, not 100% sure)
2021-04-06 14:57:38.252 2021-04-06 14:57:38 GMT -------------------------------------------------
2021-04-06 14:57:38.336 Starting Reset Huawei ID
2021-04-06 14:57:38.420 Selected phone model: JNY-LX1
2021-04-06 14:57:38.505 Username: <hidden>
2021-04-06 14:57:38.588 Connecting to the credit server...
2021-04-06 14:57:48.324 Response contains FAIL!
2021-04-06 14:57:48.399 Reading serial number failed
2021-04-06 14:57:52.725 Checking balance...
2021-04-06 14:57:53.375 Your balance: XXX credits
2021-04-06 14:57:54.455 Sending device information...
2021-04-06 14:57:55.737 Sending firmware information...
2021-04-06 14:57:56.898 To perform this operation you need to have: 0 credits.
2021-04-06 14:57:59.468 Removing firmware protection...
2021-04-06 14:58:00.307 Connecting to server...
2021-04-06 14:58:01.015 Private enc 0
2021-04-06 14:58:02.791 Waiting for a response from the server...
2021-04-06 14:58:27.791 Writing sign buf data
2021-04-06 14:58:30.421 FB Lock State: UNLOCKED
2021-04-06 14:58:31.026 User Lock State: LOCKED
2021-04-06 14:58:33.626 Response contains FAIL!
2021-04-06 14:58:33.700 Reading serial number failed
2021-04-06 14:58:38.026 Device Model: JNY-LX1
2021-04-06 14:58:38.112 System: JNY-L21 10.1.0.261(C432E1R6P1)
2021-04-06 14:58:39.265 Resetting Huawei ID...
2021-04-06 14:58:39.341 Formatting secure data...
2021-04-06 14:58:44.926 Rebooting device...
2021-04-06 14:58:45.137
2021-04-06 14:58:45.223 Reset Huawei ID done.
2021-04-06 14:58:45.310 Performed by 1.2.4 Software version.

Thanks in advance.

ontopgsm · 04-08-2021, 13:12

Any ideas? Cannot exactly return the phone to customer in this condition...

Octopus support · 04-08-2021, 13:49

Hello.

Please record the video with current state of phone and post here link, we will check it.

Also, please explain in more detail, you cannot do Factory Data Reset after performing Reset Huawei ID operation right?

ontopgsm · 04-08-2021, 17:00

I'll record video later when I have the proper equipment. Gotta close shop now.

ontopgsm · 04-08-2021, 20:03

Video uploaded. Check PM for link.
Thanks in advance.

Octopus support · 04-09-2021, 15:20

Hello.

Please try to perform Hard reset via recovery menu.

ontopgsm · 04-09-2021, 15:46

Already tried that. Check for another video in private. After I reboot phone it goes thru setup wizard. I'll take the phone home with me in case you need more videos.

ontopgsm · 04-12-2021, 09:34

Hello. I need some guidance. Customer is pressing me for an answer.

ontopgsm · 04-14-2021, 08:47

Am I the only one having this problem? Customer wants the phone back...

Octopus support · 04-14-2021, 09:23

Hello.

Please try updating your phone's firmware and try again. Unfortunately, you are currently the first to have this problem.

ontopgsm · 04-14-2021, 10:03

From experience would it be safe to downgrade it from JNY-L21 10.1.0.261(C432E1R6P1) to something in the 10.1.0.2XX(C432E1R6P1) format?
I can download any of the following:
JNY-LX1 10.1.0.243(C432E1R6P1)_Firmware_EMUI10.1.0_05016PN N
JNY-LX1 10.1.0.236(C432E1R6P1)_Firmware_EMUI10.1.0_05016PN N
JNY-LX1 10.1.0.226(C432E1R6P1)_Firmware_EMUI10.1.0_05016PN N
I would rather not upgrade it unless I really have to or it's proven to fix it.

04-07-2021, 09:58	#1 (permalink)
ontopgsm Freak Poster Join Date: Nov 2007 Posts: 180 Member: 626209 Status: Offline Thanks Meter: 42	Huawei P40 Lite JNY-LX1 Huawei ID not entirely removed [Answered] Hello. I have one Huawei P40 Lite JNY-LX1 for HUAWEI ID remove, I did the procedure like I did before and then didn't have any problems. However now the problem is that if I try to reset from menu Settings > System & updates > Reset > Reset phone when I click on [RESET PHONE] written in red I get the following window even there is no HUAWEI ID stored in the phone at this point __________________________________________________ ________ Note To reset the device, verify your HUAWEI ID username and password and disable Find My Phone. [CANCEL] [CONTINUE] __________________________________________________ _________ When I click on CONTINUE I get a brief toast window that says "the param is invalid". I figured that if I temporarily add a burner account I'll get passed it. I added the account I do as instructed phone goes to do low-level reset, it starts doing it and it stops at 3% with the message "Format failed" and I only get a button that says restart in the lower part of the screen. I click it and it does the configuration all over again and the problem is still there. Here is log. I think the version is too new even if it's not the latest as the phone wants to upgrade to 10.1.0.311 (I think is 311 at the end, not 100% sure) 2021-04-06 14:57:38.252 2021-04-06 14:57:38 GMT ------------------------------------------------- 2021-04-06 14:57:38.336 Starting Reset Huawei ID 2021-04-06 14:57:38.420 Selected phone model: JNY-LX1 2021-04-06 14:57:38.505 Username: <hidden> 2021-04-06 14:57:38.588 Connecting to the credit server... 2021-04-06 14:57:48.324 Response contains FAIL! 2021-04-06 14:57:48.399 Reading serial number failed 2021-04-06 14:57:52.725 Checking balance... 2021-04-06 14:57:53.375 Your balance: XXX credits 2021-04-06 14:57:54.455 Sending device information... 2021-04-06 14:57:55.737 Sending firmware information... 2021-04-06 14:57:56.898 To perform this operation you need to have: 0 credits. 2021-04-06 14:57:59.468 Removing firmware protection... 2021-04-06 14:58:00.307 Connecting to server... 2021-04-06 14:58:01.015 Private enc 0 2021-04-06 14:58:02.791 Waiting for a response from the server... 2021-04-06 14:58:27.791 Writing sign buf data 2021-04-06 14:58:30.421 FB Lock State: UNLOCKED 2021-04-06 14:58:31.026 User Lock State: LOCKED 2021-04-06 14:58:33.626 Response contains FAIL! 2021-04-06 14:58:33.700 Reading serial number failed 2021-04-06 14:58:38.026 Device Model: JNY-LX1 2021-04-06 14:58:38.112 System: JNY-L21 10.1.0.261(C432E1R6P1) 2021-04-06 14:58:39.265 Resetting Huawei ID... 2021-04-06 14:58:39.341 Formatting secure data... 2021-04-06 14:58:44.926 Rebooting device... 2021-04-06 14:58:45.137 2021-04-06 14:58:45.223 Reset Huawei ID done. 2021-04-06 14:58:45.310 Performed by 1.2.4 Software version. Thanks in advance.

04-08-2021, 13:49	#3 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,154 Member: 2891705 Status: Online Thanks Meter: 2,138	Hello. Please record the video with current state of phone and post here link, we will check it. Also, please explain in more detail, you cannot do Factory Data Reset after performing Reset Huawei ID operation right? Last edited by Octopus support; 04-08-2021 at 13:59.

04-08-2021, 13:12	#2 (permalink)
ontopgsm Freak Poster Join Date: Nov 2007 Posts: 180 Member: 626209 Status: Offline Thanks Meter: 42	Any ideas? Cannot exactly return the phone to customer in this condition...

04-08-2021, 17:00	#4 (permalink)
ontopgsm Freak Poster Join Date: Nov 2007 Posts: 180 Member: 626209 Status: Offline Thanks Meter: 42	I'll record video later when I have the proper equipment. Gotta close shop now.

04-08-2021, 20:03	#5 (permalink)
ontopgsm Freak Poster Join Date: Nov 2007 Posts: 180 Member: 626209 Status: Offline Thanks Meter: 42	Video uploaded. Check PM for link. Thanks in advance.

04-09-2021, 15:20	#6 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,154 Member: 2891705 Status: Online Thanks Meter: 2,138	Hello. Please try to perform Hard reset via recovery menu.

04-09-2021, 15:46	#7 (permalink)
ontopgsm Freak Poster Join Date: Nov 2007 Posts: 180 Member: 626209 Status: Offline Thanks Meter: 42	Already tried that. Check for another video in private. After I reboot phone it goes thru setup wizard. I'll take the phone home with me in case you need more videos.

04-12-2021, 09:34	#8 (permalink)
ontopgsm Freak Poster Join Date: Nov 2007 Posts: 180 Member: 626209 Status: Offline Thanks Meter: 42	Hello. I need some guidance. Customer is pressing me for an answer.

04-14-2021, 08:47	#9 (permalink)
ontopgsm Freak Poster Join Date: Nov 2007 Posts: 180 Member: 626209 Status: Offline Thanks Meter: 42	Am I the only one having this problem? Customer wants the phone back...

04-14-2021, 09:23	#10 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,154 Member: 2891705 Status: Online Thanks Meter: 2,138	Hello. Please try updating your phone's firmware and try again. Unfortunately, you are currently the first to have this problem.

04-14-2021, 10:03	#11 (permalink)
ontopgsm Freak Poster Join Date: Nov 2007 Posts: 180 Member: 626209 Status: Offline Thanks Meter: 42	From experience would it be safe to downgrade it from JNY-L21 10.1.0.261(C432E1R6P1) to something in the 10.1.0.2XX(C432E1R6P1) format? I can download any of the following: JNY-LX1 10.1.0.243(C432E1R6P1)_Firmware_EMUI10.1.0_05016PN N JNY-LX1 10.1.0.236(C432E1R6P1)_Firmware_EMUI10.1.0_05016PN N JNY-LX1 10.1.0.226(C432E1R6P1)_Firmware_EMUI10.1.0_05016PN N I would rather not upgrade it unless I really have to or it's proven to fix it.