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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus Huawei Tool


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Old 12-18-2022, 11:15   #1 (permalink)
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Huawei p40 pro (ELS-NX9) id remove issue [Answered]


Hello dear octopus team

Huawei p40 pro (ELS-NX9) id remove failed. the phone disconnected in the Resetting Huawei ID stage . pls help me

Code:
Welcome to Octoplus Huawei Software v.‪1.3.3‬

To enable 'Manufacture' mode dial
- for Qualcomm and Hisilicon based models: *#*#2846579#*#*
ProjectMenu > Background Settings > USB Port Settings > Manufacture Mode
- for MTK based models: *#*#14789632#*#*
ProjectMenu > Background Settings > USB Port Settings > Debug Mode

To enable 'Fastboot' mode
1. Power off the phone. Remove SD and SIM cards
2. Press 'Vol-' and insert USB cable
3. Wait until phone enters 'Fastboot' mode

To enable 'Upgrade' mode
1. Power off the phone. Remove SD and SIM cards
2. Press and hold 'Vol-' and 'Vol+' keys and insert USB cable
3. Wait until phone enters 'Upgrade mode'

Found COM ports:
1: COM1 Communications Port
2: COM5 USB Serial Port

Job ID: 000000000191EB03
2022-12-18 10:02:21
Starting Reset Huawei ID
Selected phone model: ‪ELS-NX9‬
Selected method: Reset Huawei Id (EMUI12/Harmony)
Searching HUAWEI USB COM 1.0 port...
Detected ‪HUAWEI USB COM 1.0‬ port
Phone connect successfully
Writing bootloader KIRIN990_5G_V5...
Initializing remote service connection...
Writing ‪XLOADER‬ partition...
Writing ‪UCE‬ partition...
Writing ‪FASTBOOT‬ partition...
Writing ‪BL2‬ partition...
Operation in progress. Please wait for instructions...
Bootloader Update successfully
Rebooting to fastboot mode...
Searching Fastboot devices...
Found android device: 0123456789ABCDEF
Detected ‪Android Sooner Single ADB Interface‬ port
Reading basic data...
Device Model: ‪ELS-NX9‬
System: ‪ELS-N29 12.0.0.276(C432E3R6P5)‬
Android Version: ‪10‬
Base Version: ‪ELS-LGRP4-OVS 102.0.0.276‬
Custom Version: ‪ELS-N29-CUST 102.0.0.3(C432)‬
Preload Version: ‪ELS-N29-PRELOAD 102.0.0.5(C432R6)‬
C_Version: ‪C432‬
D_Version: ‪D000‬
FB Lock State: ‪LOCKED‬
User Lock State: ‪LOCKED‬
Connecting to the credit server...
Username: Default_user
Checking balance...
Your balance: 0 credits
Sending device information...
Sending firmware information...
Removing firmware protection...
Connecting to server...
Waiting for a response from the server...
FB Lock State: ‪UNLOCKED‬
User Lock State: ‪LOCKED‬
Device Model: ‪ELS-NX9‬
System: ‪ELS-N29 12.0.0.276(C432E3R6P5)‬
MEID: ‪xxxxxxxxxxxxxxxxx
IMEI A: ‪xxxxxxxxxxxxxxxx‬
IMEI B: ‪xxxxxxxxxxxxxxxx
Writing secure data...
Resetting Huawei ID...
Reset Huawei ID done.
Performed by ‪1.3.3‬ Software version.
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Old 12-19-2022, 16:15   #2 (permalink)
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Hello

As we can see from software log your device has one of the last security level.

You need to downgrade firmware version to 220 to perform operation successfully

You can re-flash device via factory mode with this (ELS-NX9 11.0.0.208(C432E3R6P4) firmware version and try to perform operation once again.

All operation with flashing firmware you do at your own risk.
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Old 01-13-2023, 13:48   #3 (permalink)
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Which version of fw can be downgraded in order to successfully reset Huawei id?
On the phone is ELS-N29 12.0.0.290(C432E3R4P5)
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Old 01-13-2023, 14:12   #4 (permalink)
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Hello

You can also follow our prompts above.

This firmware version compatible with your device
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Old 01-13-2023, 19:19   #5 (permalink)
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It doesn't accept that firmware (ELS-NKS9 11.0.0.208(C432E3R6P4), I already checked, maybe some from Emui 12?
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Old 01-16-2023, 08:36   #6 (permalink)
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Quote:
Originally Posted by Danijel.K View Post
It doesn't accept that firmware (ELS-NKS9 11.0.0.208(C432E3R6P4), I already checked, maybe some from Emui 12?
Hello

Please, post here full software log from write firmware operation.
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Old 01-16-2023, 13:59   #7 (permalink)
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@Octopus support I only upgrade via otg USB, you are sure nothing will go wrong via the tool?
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Old 01-16-2023, 15:04   #8 (permalink)
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Better perform operation directly to motherboard
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Old 01-18-2023, 15:10   #9 (permalink)
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Which mode is the firmware write?
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Old 01-19-2023, 08:28   #10 (permalink)
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Hello

You can downgrade device via Factory mode
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Old 01-19-2023, 15:34   #11 (permalink)
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After downgrade the phone from the factory mode, look at the info from fastboot.

Job ID: 0000000001A15D49
2023-01-19 13:56:45
Starting Write Firmware(Fastboot mode)
Selected phone model: ‪ELS-NX9‬
PACKAGE_TYPE: OFFLINE_UPDATE
PACKAGE_TYPE: OFFLINE_UPDATE
PACKAGE_TYPE: OFFLINE_UPDATE
PACKAGE_TYPE: OFFLINE_UPDATE
PACKAGE_TYPE: OFFLINE_UPDATE
PACKAGE_TYPE: OFFLINE_UPDATE
Searching Fastboot devices...
Found android device: 0123456789ABCDEF
Device Model: ‪ELS-NX9‬
System: ‪ELS-N29 11.0.0.202(C432E3R6P4)‬
Removing firmware protection...
Connecting to server...
Waiting for a response from the server...
FB Lock State: ‪UNLOCKED‬
User Lock State: ‪LOCKED‬
Writing PTABLE partition...
Writing PTABLE partition...
Writing XLOADER partition...
Writing FASTBOOT partition...
Writing BL2 partition...
Writing BOOT partition...
Writing DTBO partition...
Writing VECTOR partition...
Writing FW_LPM3 partition...
Writing HHEE partition...
Writing VBMETA partition...
Writing TEEOS partition...
Writing TRUSTFIRMWARE partition...
Writing HIEPS partition...
Writing SENSORHUB partition...
Writing FW_HIFI partition...
Writing MODEMNVM_UPDATE partition...
Writing MODEMNVM_CUST partition...
Writing MODEM_DRIVER partition...
Writing RECOVERY partition...
Writing RECOVERY_RAMDISK partition...
Writing RECOVERY_VENDOR partition...
Writing RECOVERY_VBMETA partition...
Writing ERECOVERY partition...
Writing ERECOVERY_RAMDISK partition...
Writing ERECOVERY_VENDOR partition...
Writing ERECOVERY_VBMETA partition...
Writing PREAS partition...
Writing PREAVS partition...
Writing ENG_VENDOR partition...
Writing ENG_SYSTEM partition...
Writing HDCP partition...
Writing CACHE partition...
Writing RAMDISK partition...
Writing SUPER partition...
Writing 1 chunk from 3...
Writing 2 chunk from 3...
Writing 3 chunk from 3...
Writing SUPER partition...
Writing 1 chunk from 9...
Writing 2 chunk from 9...
Writing 3 chunk from 9...
Writing 4 chunk from 9...
Writing 5 chunk from 9...
Writing 6 chunk from 9...
Writing 7 chunk from 9...
Writing 8 chunk from 9...
Writing 9 chunk from 9...
Writing METADATA partition...
Writing VBMETA_SYSTEM partition...
Writing VBMETA_VENDOR partition...
Writing VBMETA_ODM partition...
Writing VBMETA_HW_PRODUCT partition...
Writing VBMETA_CUST partition...
Writing ISP_FIRMWARE partition...
Writing MODEM_FW partition...
Writing IVP partition...
Writing NPU partition...
Writing HISEE_IMG partition...
Writing USERDATA partition...
Writing VERSION partition...
Writing PRELOAD partition...
Writing PATCH partition...
Writing VERSION partition...
Writing PRELOAD partition...
Writing 1 chunk from 2...
Writing 2 chunk from 2...
Write Firmware(Fastboot mode) done.
Performed by ‪1.3.3‬ Software version.

Job ID: 0000000001A2ED28
2023-01-19 14:22:46
Starting Read Info
Selected phone model: ‪ELS-NX9‬
Searching Fastboot devices...
Found android device: K5J0220314006679
Detected ‪Android Sooner Single ADB Interface‬ port
Reading basic data...
Device Model: ‪ELS-N29‬
System: ‪ELS-N29 11.0.0.202(C432E3R6P4)‬
Android Version: ‪10‬
Base Version: ‪ELS-LGRP4-OVS 102.0.0.290‬
Custom Version: ‪ELS-N29-CUST 102.0.0.3(C432)‬
Preload Version: ‪ELS-N29-PRELOAD 102.0.0.5(C432R4)‬
C_Version: ‪C432‬
D_Version: ‪D000‬
Read Info done.
Performed by ‪1.3.3‬ Software version.
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Old 01-20-2023, 08:41   #12 (permalink)
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Hello

what the state of device right now?

Also, why did you re-flash device via fastboot mode?
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Old 01-20-2023, 11:41   #13 (permalink)
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Once I flashed from factory mode (black screen on fast boot) the device turned on normally. as far as I know there is no other option to flash (downgrade) emui 12 through your tool, can you give specific guidelines to solve huawei id…
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Old 01-20-2023, 13:32   #14 (permalink)
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Hello

After downgrading via downgrade mode device become black screen?

Only after dowgrading device you can perform Reset Huawei ID, device's firmware should be 220
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