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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus Huawei Tool


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Old 09-20-2021, 13:04   #1 (permalink)
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Smile INE-LX2 stuck in factory mode [Solved]


Hello!

I tried to reset frp on INE-LX2. I made soft factory mode on but it failed to reset frp and now I can't exit factory mode.

Please help!

2021-09-20 10:48:34.263 2021-09-20 10:48:34 GMT -------------------------------------------------
2021-09-20 10:48:34.279 Starting ON/OFF Factory Mode
2021-09-20 10:48:34.279 Selected phone model: INE-LX2
2021-09-20 10:48:34.295 To Enable Factory mode put the phone in Upgrade mode and connect USB cable!
2021-09-20 10:48:34.295 To Disable Factory mode connect the phone in Factory mode or Factory Fastboot mode!
2021-09-20 10:48:34.310 Checking the existence of the auto firmware file...
2021-09-20 10:48:34.310 Resource file does not exist
2021-09-20 10:48:36.375 Performing ON Factory Mode operation...
2021-09-20 10:48:36.381 Checking firmware package type
2021-09-20 10:48:36.387 Initializing remote service connection...
2021-09-20 10:48:36.393 Downloading patch files from the server...
2021-09-20 10:48:36.398 Resource file does not exist
2021-09-20 10:48:36.404 Searching device in Upgrade mode...
2021-09-20 10:48:36.416 Refreshing serial ports list
2021-09-20 10:48:36.424 Found COM ports:
2021-09-20 10:48:36.425 1: COM3 RIM Virtual Serial Port v2
2021-09-20 10:48:36.425 2: COM5 RIM Virtual Serial Port v2
2021-09-20 10:48:36.425 3: COM45 HUAWEI Mobile Connect - Fake Acm Interface
2021-09-20 10:48:36.425 4: COM52 Android Adapter PCUI
2021-09-20 10:48:36.425 5: COM51 DBAdapter Reserved Interface
2021-09-20 10:48:36.425 Detected DBAdapter Reserved Interface port
2021-09-20 10:48:36.432 Connecting to phone..
2021-09-20 10:48:36.439 Phone connect successfully!
2021-09-20 10:48:36.446 Writing firmware partitions...
2021-09-20 10:48:36.455 Writing SHA256RSA partition...
2021-09-20 10:48:37.724 Writing CRC partition...
2021-09-20 10:48:39.012 Writing BASE_VERLIST partition...
2021-09-20 10:48:40.506 Writing PACKAGE_TYPE partition...
2021-09-20 10:48:41.776 Writing XLOADER partition...
2021-09-20 10:48:43.066
2021-09-20 10:48:45.589 Firmware writing successfully completed
2021-09-20 10:48:45.596
2021-09-20 10:48:45.602 ON/OFF Factory Mode done.
2021-09-20 10:48:45.609 Performed by 1.2.5 Software version.
2021-09-20 10:49:05.833 2021-09-20 10:49:05 GMT -------------------------------------------------
2021-09-20 10:49:05.842 Starting Reset FRP (Factory Mode)
2021-09-20 10:49:05.849 Selected phone model: INE-LX2
2021-09-20 10:49:05.865 Username:
2021-09-20 10:49:05.872 Invalid username
2021-09-20 10:49:05.879
2021-09-20 10:49:05.886 Reset FRP (Factory Mode) failed.
2021-09-20 10:49:05.893 Performed by 1.2.5 Software version.
2021-09-20 10:50:18.407 2021-09-20 10:50:18 GMT -------------------------------------------------
2021-09-20 10:50:18.427 Starting Reset FRP (Factory Mode)
2021-09-20 10:50:18.440 Selected phone model: INE-LX2
2021-09-20 10:50:18.464 Username: 0ZypBbTXAu
2021-09-20 10:50:18.479 Connecting to the credit server...
2021-09-20 10:50:39.432 Searching HUAWEI USB COM 1.0 port...
2021-09-20 10:50:39.447 Refreshing serial ports list
2021-09-20 10:50:39.453 Found COM ports:
2021-09-20 10:50:39.453 1: COM3 RIM Virtual Serial Port v2
2021-09-20 10:50:39.454 2: COM5 RIM Virtual Serial Port v2
2021-09-20 10:50:39.454 3: COM7 HUAWEI USB COM 1.0
2021-09-20 10:50:39.454 Detected HUAWEI USB COM 1.0 port
2021-09-20 10:50:39.468 Writing bootloader KIRIN710_V1...
2021-09-20 10:50:39.483 Initializing remote service connection...
2021-09-20 10:50:39.502 Writing XLOADER partition...
2021-09-20 10:50:40.045 Writing UCE partition...
2021-09-20 10:51:10.529 Writing FASTBOOT partition...
2021-09-20 10:51:27.558
2021-09-20 10:51:27.581 Reset FRP (Factory Mode) failed.
2021-09-20 10:51:27.596 Performed by 1.2.5 Software version.
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Old 09-20-2021, 13:13   #2 (permalink)
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Hello.

Please, repeat Reset FRP operation with latest software version 1.2.5.3 and post here full software log, we will check it.
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Old 09-20-2021, 13:30   #3 (permalink)
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Job ID: 00000000018EC12F
2021-09-20 12:28:18 GMT -------------------------------------------------
Starting Reset FRP (Factory Mode)
Selected phone model: ‪INE-LX2‬
Username: 0ZypBbTXAu
Connecting to the credit server...
Searching HUAWEI USB COM 1.0 port...
Detected ‪HUAWEI USB COM 1.0‬ port
Writing bootloader KIRIN710_V1...
Initializing remote service connection...
Writing ‪XLOADER‬ partition...
Writing ‪UCE‬ partition...
Writing ‪FASTBOOT‬ partition...
Bootloader Update successfully
Rebooting to fastboot mode...
Searching Fastboot devices...
Found android device: 4XG4C18B20001189

Device Model: ‪INE-LX2‬
System: ‪INE-LX2 9.1.0.332(C432E3R1P1)‬
Checking balance...
Your balance: 0 credits
Sending device information...
Sending firmware information...
To perform this operation you need to have: 0 credits.
Removing firmware protection...

Reset FRP (Factory Mode) failed.
Performed by ‪1.2.5.3‬ Software version.
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Old 09-20-2021, 13:32   #4 (permalink)
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Job ID: 00000000018EC1F0
2021-09-20 12:30:40 GMT -------------------------------------------------
Starting ON/OFF Factory Mode
Selected phone model: ‪INE-LX2‬
To Enable Factory mode put the phone in Upgrade mode and connect USB cable!
To Disable Factory mode connect the phone in Factory mode or Factory Fastboot mode!
Performing OFF Factory Mode operation...
Searching HUAWEI USB COM 1.0 port...
Detected ‪HUAWEI USB COM 1.0‬ port
Writing bootloader KIRIN710_V1...
Initializing remote service connection...
Writing ‪XLOADER‬ partition...
Writing ‪UCE‬ partition...
Writing ‪FASTBOOT‬ partition...
Bootloader Update successfully
Rebooting to fastboot mode...
Searching Fastboot devices...
Found android device: 4XG4C18B20001189
Detected ‪Android Sooner Single ADB Interface‬ port

Device Model: ‪INE-LX2‬
System: ‪INE-LX2 9.1.0.332(C432E3R1P1)‬
Removing firmware protection...

ON/OFF Factory Mode failed.
Performed by ‪1.2.5.3‬ Software version.


I can't even restore the phone to the initial state.
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Old 09-20-2021, 14:33   #5 (permalink)
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Any idea please?

Thanks!
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Old 09-20-2021, 14:55   #6 (permalink)
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Please connect the phone into another USB port from your motherboard and repeat the Reset FRP operation once again, post here results.

Also, use only stock original USB cable.
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Old 09-20-2021, 15:23   #7 (permalink)
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Tried with other cables, other usb port.

Job ID: 00000000018EE8E9
2021-09-20 14:21:06 GMT -------------------------------------------------
Starting ON/OFF Factory Mode
Selected phone model: ‪INE-LX2‬
To Enable Factory mode put the phone in Upgrade mode and connect USB cable!
To Disable Factory mode connect the phone in Factory mode or Factory Fastboot mode!
Performing OFF Factory Mode operation...
Searching HUAWEI USB COM 1.0 port...
Detected ‪HUAWEI USB COM 1.0‬ port
Writing bootloader KIRIN710_V1...
Initializing remote service connection...
Writing ‪XLOADER‬ partition...
Writing ‪UCE‬ partition...
Writing ‪FASTBOOT‬ partition...
Bootloader Update successfully
Rebooting to fastboot mode...
Searching Fastboot devices...
Found android device: 4XG4C18B20001189
Detected ‪Android Sooner Single ADB Interface‬ port

Device Model: ‪INE-LX2‬
System: ‪INE-LX2 9.1.0.332(C432E3R1P1)‬
Removing firmware protection...

ON/OFF Factory Mode failed.
Performed by ‪1.2.5.3‬ Software version.
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Old 09-20-2021, 23:12   #8 (permalink)
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problem solved, it was the fastboot driver!
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