EML-L09 Error: Authorize ‪HiSilicon Android Device‬ [Answered] - GSM-Forum

popiki · 02-11-2019, 08:50

please help me
my huawei P20 can not connect

Welcome to Octoplus Huawei Software v.‪1.0.6‬

To enable 'Manufacture' mode dial
- for Qualcomm and Hisilicon based models: *#*#2846579#*#*
ProjectMenu > Background Settings > USB Port Settings > Manufacture Mode

To enable 'Fastboot' mode
1. Power off the phone. Remove SD and SIM cards
2. Press 'Vol-' and insert USB cable
3. Wait until phone enters 'Fastboot' mode

To enable 'Upgrade' mode
1. Power off the phone. Remove SD and SIM cards
2. Press and hold 'Vol-' and 'Vol+' keys and insert USB cable
3. Wait until phone enters 'Upgrade mode'

2019-02-11 07:48:13 GMT -------------------------------------------------
Starting Auto detect

Detected ‪HiSilicon Android Device‬ at ‪COM57‬
Warning: Can't get device model.
Warning: Can't get IMEI/MAC info.
Removing security protection...
Connecting to server...
Error: Authorize ‪HiSilicon Android Device‬

Auto detect failed.
Performed by ‪1.0.6‬ Software version.

Octopus box · 02-11-2019, 09:22

Hello.

Did You install all drivers according to the Software manual? What devices are appeared in Device manaher, please make screenshot and post here?

popiki · 02-11-2019, 10:27

I can not add a picture because I do not have 10 posts

Octopus box · 02-11-2019, 10:36

You can upload it to some filesahre and post here or send in PM link.

popiki · 02-11-2019, 13:57

I sent you a message

Octopus box · 02-11-2019, 14:44

Please, select correct phone model from the list, read Software manual and try to perform operation

popiki · 02-11-2019, 15:20

can not connect huawei p20 and p20 lite.
I tried 4x USB cable to the USB C 2x new cable.
I set it manually and automatically
always the same problem

Huawei p10 lite is no problem.

I sent you a message

popiki · 03-05-2019, 08:42

still the same error
Huawei P20 lite, P20 and P20 Pro

Detected ‪HiSilicon Android Device‬ at ‪COM57‬
Warning: Can't get device model.
Warning: Can't get IMEI/MAC info.
Removing security protection...
Connecting to server...
Error: Authorize ‪HiSilicon Android Device‬

Auto detect failed.
Performed by ‪1.0.6‬ Software version.

please help me.

Octopus box · 03-05-2019, 09:31

Hello.

Most likely your device has new security version, unfortunately, we don't have solution right now, please stay tuned for future updates

allumts · 03-05-2019, 13:42

All P20 series is NEW SECURITY and any sw get AUTH....only P20 Lite but if downgrated to old security can be worked.

02-11-2019, 08:50	#1 (permalink)
popiki Junior Member Join Date: Sep 2014 Posts: 6 Member: 2253943 Status: Offline Sonork: 3:Paloma Thanks Meter: 0	EML-L09 Error: Authorize ‪HiSilicon Android Device‬ [Answered] please help me my huawei P20 can not connect Welcome to Octoplus Huawei Software v.‪1.0.6‬ To enable 'Manufacture' mode dial - for Qualcomm and Hisilicon based models: ##2846579## ProjectMenu > Background Settings > USB Port Settings > Manufacture Mode To enable 'Fastboot' mode 1. Power off the phone. Remove SD and SIM cards 2. Press 'Vol-' and insert USB cable 3. Wait until phone enters 'Fastboot' mode To enable 'Upgrade' mode 1. Power off the phone. Remove SD and SIM cards 2. Press and hold 'Vol-' and 'Vol+' keys and insert USB cable 3. Wait until phone enters 'Upgrade mode' 2019-02-11 07:48:13 GMT ------------------------------------------------- Starting Auto detect Detected ‪HiSilicon Android Device‬ at ‪COM57‬ Warning: Can't get device model. Warning: Can't get IMEI/MAC info. Removing security protection... Connecting to server... Error: Authorize ‪HiSilicon Android Device‬ Auto detect failed. Performed by ‪1.0.6‬ Software version.

02-11-2019, 15:20	#7 (permalink)
popiki Junior Member Join Date: Sep 2014 Posts: 6 Member: 2253943 Status: Offline Sonork: 3:Paloma Thanks Meter: 0	can not connect huawei p20 and p20 lite. I tried 4x USB cable to the USB C 2x new cable. I set it manually and automatically always the same problem Huawei p10 lite is no problem. I sent you a message Last edited by popiki; 02-11-2019 at 15:28.

03-05-2019, 09:31	#9 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,813 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,407	Hello. Most likely your device has new security version, unfortunately, we don't have solution right now, please stay tuned for future updates Last edited by Octopus box; 03-05-2019 at 14:10.

02-11-2019, 09:22	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,813 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,407	Hello. Did You install all drivers according to the Software manual? What devices are appeared in Device manaher, please make screenshot and post here?

02-11-2019, 10:27	#3 (permalink)
popiki Junior Member Join Date: Sep 2014 Posts: 6 Member: 2253943 Status: Offline Sonork: 3:Paloma Thanks Meter: 0	I can not add a picture because I do not have 10 posts

02-11-2019, 10:36	#4 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,813 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,407	You can upload it to some filesahre and post here or send in PM link.

02-11-2019, 13:57	#5 (permalink)
popiki Junior Member Join Date: Sep 2014 Posts: 6 Member: 2253943 Status: Offline Sonork: 3:Paloma Thanks Meter: 0	I sent you a message

02-11-2019, 14:44	#6 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,813 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,407	Please, select correct phone model from the list, read Software manual and try to perform operation

03-05-2019, 08:42	#8 (permalink)
popiki Junior Member Join Date: Sep 2014 Posts: 6 Member: 2253943 Status: Offline Sonork: 3:Paloma Thanks Meter: 0	still the same error Huawei P20 lite, P20 and P20 Pro Detected ‪HiSilicon Android Device‬ at ‪COM57‬ Warning: Can't get device model. Warning: Can't get IMEI/MAC info. Removing security protection... Connecting to server... Error: Authorize ‪HiSilicon Android Device‬ Auto detect failed. Performed by ‪1.0.6‬ Software version. please help me.

03-05-2019, 13:42	#10 (permalink)
allumts No Life Poster Join Date: Apr 2011 Age: 58 Posts: 16,408 Member: 1564612 Status: Offline Thanks Meter: 12,343	All P20 series is NEW SECURITY and any sw get AUTH....only P20 Lite but if downgrated to old security can be worked.