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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus Huawei Tool

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Old 02-22-2021, 22:30   #1 (permalink)
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octopus box my smart card stop reading what to do? [Answered]


HI team today when i turn on my computer try to open octopus software giving this error

smart card not found i can see port found but smart card can not found.
what to do i have restart few time computer i have try few other computer but can not read smart card.

Last edited by salim5566; 02-22-2021 at 23:06.
 
Old 02-23-2021, 09:37   #2 (permalink)
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Hello.

Please download and install latest software version 1.2.4 and do update card operation, post here log.
 
Old 02-24-2021, 21:22   #3 (permalink)
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Quote:
Originally Posted by Octopus support View Post
Hello.

Please download and install latest software version 1.2.4 and do update card operation, post here log.
i have 3 activation on this card not just huawei, frp, huawei and samsung
and i have try 3 computer
and i have 2 more box lg and medusa 2 i would like you transfer my activation one off this box so i can use my other activation
here s my medusa sn no
Quote:
Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 0001075C
The card is not valid card.
Found card with s/n 00000891
Selected card: 0000000891
Updates count: 7
Updates limit: 18
Activations:
- LG - NO
- Samsung - NO
- Medusa - PRO (ver 2.6)
- Huawei - NO
- FRP - NO
and this is the all log from old box which dont work now
Quote:
Log file "C:\Program Files (x86)\Octoplus\Octoplus_FRP_Tool\LOG\20-02-2021_11-39-55.log" created (20/02/2021 11:39:56 AM).
INFO : 20/02/2021 11:40:36 AM > Welcome to Octoplus FRP Tool v.1.9.9.0
INFO : 20/02/2021 11:40:36 AM > Card S/N: 0101786F
Quote:
2019-12-17 22:01:13.758 Loading application settings
2019-12-17 22:01:13.758 Refreshing serial ports list
2019-12-17 22:01:13.993 Found COM ports:
2019-12-17 22:01:13.993 1: COM4 USB Serial Port
2019-12-17 22:01:13.993 2: COM22 HUAWEI USB COM 1.0
2019-12-17 22:01:14.118 Welcome to Octoplus Huawei Software v.1.1.3
2019-12-17 22:01:14.118
2019-12-17 22:01:14.118 To enable 'Manufacture' mode dial
2019-12-17 22:01:14.118 - for Qualcomm and Hisilicon based models: *#*#2846579#*#*
2019-12-17 22:01:14.118 ProjectMenu > Background Settings > USB Port Settings > Manufacture Mode
2019-12-17 22:01:14.118 - for MTK based models: *#*#14789632#*#*
2019-12-17 22:01:14.118 ProjectMenu > Background Settings > USB Port Settings > Debug Mode
2019-12-17 22:01:14.118
2019-12-17 22:01:14.118 To enable 'Fastboot' mode
2019-12-17 22:01:14.118 1. Power off the phone. Remove SD and SIM cards
2019-12-17 22:01:14.118 2. Press 'Vol-' and insert USB cable
2019-12-17 22:01:14.118 3. Wait until phone enters 'Fastboot' mode
2019-12-17 22:01:14.118
2019-12-17 22:01:14.118 To enable 'Upgrade' mode
2019-12-17 22:01:14.118 1. Power off the phone. Remove SD and SIM cards
2019-12-17 22:01:14.118 2. Press and hold 'Vol-' and 'Vol+' keys and insert USB cable
2019-12-17 22:01:14.118 3. Wait until phone enters 'Upgrade mode'
2019-12-17 22:01:14.212 Refreshing serial ports list
2019-12-17 22:01:14.415 Found COM ports:
2019-12-17 22:01:14.415 1: COM4 USB Serial Port
2019-12-17 22:01:14.415 2: COM22 HUAWEI USB COM 1.0
2019-12-17 22:01:14.477 Init finished
2019-12-17 22:01:20.273 2019-12-17 22:01:20 GMT -------------------------------------------------
2019-12-17 22:01:20.273 Starting Connect
2019-12-17 22:01:20.273 Selected phone model: HiSilicon Android Device
2019-12-17 22:01:20.289 No devices in manufacture mode found
2019-12-17 22:01:20.289
2019-12-17 22:01:20.289 Connect failed.
2019-12-17 22:01:20.289 Performed by 1.1.3 Software version.
2019-12-17 22:01:43.922 2019-12-17 22:01:43 GMT -------------------------------------------------
2019-12-17 22:01:43.922 Starting Connect
2019-12-17 22:01:43.922 Selected phone model: HiSilicon Android Device
2019-12-17 22:01:43.938 No devices in manufacture mode found
2019-12-17 22:01:43.938
2019-12-17 22:01:43.938 Connect failed.
2019-12-17 22:01:43.938 Performed by 1.1.3 Software version.
2019-12-17 22:02:35.287 2019-12-17 22:02:35 GMT -------------------------------------------------
2019-12-17 22:02:35.287 Starting Auto detect
2019-12-17 22:02:35.303 No devices in manufacture mode detected
2019-12-17 22:02:35.303
2019-12-17 22:02:35.303 Auto detect failed.
2019-12-17 22:02:35.303 Performed by 1.1.3 Software version.
2019-12-17 22:02:39.262 2019-12-17 22:02:39 GMT -------------------------------------------------
2019-12-17 22:02:39.262 Starting Auto detect
2019-12-17 22:02:39.262 No devices in manufacture mode detected
2019-12-17 22:02:39.277
2019-12-17 22:02:39.277 Auto detect failed.
2019-12-17 22:02:39.277 Performed by 1.1.3 Software version.
2019-12-17 22:02:51.702 Refreshing serial ports list
2019-12-17 22:02:51.915 Found COM ports:
2019-12-17 22:02:51.923 1: COM4 USB Serial Port
2019-12-17 22:02:51.930 2: COM22 HUAWEI USB COM 1.0
2019-12-17 22:03:09.678 Selected file:
Quote:
Log file "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG\02-06-2020_16-52-38.log" created (2/06/2020 4:52:38 PM).
INFO : 2/06/2020 4:52:53 PM > Set up system language English (file: English.ini)
INFO : 2/06/2020 4:52:53 PM > Welcome to Octoplus Box Samsung software version 2.9.4
INFO : 2/06/2020 4:52:53 PM > Card S/N : 0101786F
INFO : 2/06/2020 4:52:54 PM > -----------------------------------------------------------------------------------
INFO : 2/06/2020 4:52:54 PM > To connect SM-G570Y phone you have to perform the following steps:
INFO : 2/06/2020 4:52:54 PM > 1. Disconnect USB cable from phone.
INFO : 2/06/2020 4:52:54 PM > 2. Go to Menu->Settings->More->About Device.
INFO : 2/06/2020 4:52:54 PM > 3. Tap on "Build number" 7 times to enable developer options.
INFO : 2/06/2020 4:52:54 PM > 4. Go to Menu->Settings->More->Developer options.
INFO : 2/06/2020 4:52:54 PM > 5. Turn on "USB Debugging" option.
Log file "C:\Program Files (x86)\Octoplus\Octoplus_Samsung\LOG\02-06-2020_16-52-38.log" closed (2/06/2020 4:53:02 PM).
 
Old 02-25-2021, 09:31   #4 (permalink)
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Quote:
and i have 2 more box lg and medusa 2 i would like you transfer my activation one off this box so i can use my other activation
Hello.

Please contact to our managers in online chat at www.gsmserver.com they will help You.

Also, has the Octoplus Huawei tool launch issue been resolved?
 
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