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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus Huawei Tool

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Old 03-19-2023, 08:14   #1 (permalink)
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Honor 30 I can't remove huawei id [Answered]


Honor 30 I can't remove huawei id

Job ID: 00000000018FB89E
2023-03-19 05:44:38
Starting Reset Huawei ID
Selected phone model: ‪BMH-AN10
Selected method: Reset Huawei Id (EMUI 11)
Searching HUAWEI USB COM 1.0 port...
Detected ‪HUAWEI USB COM 1.0 port
Phone connect successfully
Writing bootloader KIRIN820_985_V3...
Initializing remote service connection...
Writing ‪XLOADER partition...
Writing ‪UCE partition...
Writing ‪FASTBOOT partition...
Writing ‪BL2 partition...
Operation in progress. Please wait for instructions...
Bootloader Update successfully
Rebooting to fastboot mode...
Searching Fastboot devices...
Found android device: QLV0220504000041
Detected ‪Android Sooner Single ADB Interface port
Reading basic data...
Device Model: ‪BMH-AN10
System: ‪BMH-N19 4.0.0.172(C10E3R4P3)
Android Version: ‪10
Base Version: ‪BMH-LGRP2-OVS 11.0.0.169
Custom Version: ‪BMH-N19-CUST 11.0.0.3(C10)
Preload Version: ‪BMH-N19-PRELOAD 11.0.0.3(C10R2)
C_Version: ‪C10
D_Version: ‪D000
FB Lock State: ‪LOCKED
User Lock State: ‪LOCKED
Downloading resource...
Connecting to the credit server...
Username: Default_user
Checking balance...
Your balance: 0 credits
Sending device information...
Sending firmware information...
Error: Bootloader check failed. Connect your phone via Factory mode and perform the operation again.
Reset Huawei ID failed.
Performed by ‪1.3.3 Software version
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Old 03-20-2023, 08:48   #2 (permalink)
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Hello

Did you connect device using TP?

Or did you use ON/OFF factory mode?
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Old 03-20-2023, 09:31   #3 (permalink)
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Quote:
Originally Posted by Octopus support View Post
Hello

Did you connect device using TP?

Or did you use ON/OFF factory mode?
hi
I connect using TP
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Old 03-20-2023, 09:43   #4 (permalink)
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Try to perform operation once again.

Also, make sure that battery is connected
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