Why is old phone not supported [Answered]

[eyobaaa]

Today i just try to repair imei of y300-0100 but the software say device firmware not support why is such old phone not supported.. I was disappointed

Best Regards | Bayaaa

[Octopus box]

Hello.

Please, post here full Software log, first

[eyobaaa]

Originally Posted by Octopus box

Hello.

Please, post here full Software log, first

2020-12-15 06:34:51.293 Refreshing serial ports list
2020-12-15 06:34:51.307 Found COM ports:
2020-12-15 06:34:51.310 1: COM132 Android Adapter PCUI
2020-12-15 06:34:51.312 2: COM133 DBAdapter Reserved Interface
2020-12-15 06:34:51.314 3: COM131 Android Adapter Modem
2020-12-15 06:35:06.437 2020-12-15 06:35:06 GMT -------------------------------------------------
2020-12-15 06:35:06.442 Starting Auto detect
2020-12-15 06:35:06.453 Running detect for HiSilicon Android Device
2020-12-15 06:35:06.620 Set modem mode fail
2020-12-15 06:35:06.642 Detect failed for HiSilicon Android Device
2020-12-15 06:35:06.643 Running detect for Qualcomm Android Device
2020-12-15 06:35:06.744 Detect success for Qualcomm Android Device
2020-12-15 06:35:06.744 Detected Qualcomm Android Device at COM133
2020-12-15 06:35:06.817 Reading pre auth info
2020-12-15 06:35:06.973 Removing security protection...
2020-12-15 06:35:07.042 Connecting to server...
2020-12-15 06:35:08.421 Check auth 0
2020-12-15 06:35:11.057 Fail check auth 0: Wrong packet received
2020-12-15 06:35:11.162 Authorize Qualcomm Android Device
2020-12-15 06:35:11.163 Device firmware is currently not supported
2020-12-15 06:35:11.183
2020-12-15 06:35:11.202 Auto detect failed.
2020-12-15 06:35:11.218 Performed by 1.2.2 Software version.

[Octopus box]

Unfortunately, this device isn't supported, we're not planning to work on old models, we'll try to add as much models as we can, but currently we're working on new updates and solution for new devices only