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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Pandora’s box

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Old 03-19-2023, 17:19   #1 (permalink)
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Vivo V2124(Y76 5G) android 13 Dead after reading info with Pandora 4.8


Please help revive this device as it is test point disabled.
Here the log:

Selected model: Vivo V2124 (Y76 5G)
Operation: Read Flash Info
Software version: 4.8
Work ID: 1028947

Connect phone in PRELOADER Mode
Waiting for device... OK
Driver: [MediaTek Inc.,wdm_usb,MediaTek PreLoader USB VCOM (Android),usb2ser.sys,3.0.1504.0]
Device found at COM64 [PRELOADER]
Open port... OK
Send start cmd... OK
Get HW code from device... 0989
Get sec config... OK [00000005]
Active sec flags: [SBC DAA]
Get HW & SW version from device... OK
HW VER: CA00, SW VER: 0000, HW SUB CODE: 8A00
Install LibUSB... OK
Waiting for device... OK
Open port... OK
Detect chip [MT6833]
Library Version [2]
Select platform... OK
Init BROM... OK
Force Charge... OK
Disable WatchDog Timer... OK
Reopen port for libver2... OK
Preloader exist. Skip connection verification.
Get ME ID... OK
ME_ID = 0x46D2B946, 0xE29A23DF, 0x376814F1, 0x8D632254
Load DownloadAgent... OK
Search DA... OK [11]
Send bootloader... OK
Start bootloader... OK
Wait for answer from bootloader... OK
Send SYNC signal... OK
Setup device enviroment... OK
Setup device parametres... OK
Receive DA SYNC signal... OK
Set DA parametres... OK
Get device connection agent... [PRELOADER]
Preloader alive. Skip initializing external RAM
Get device info... OK
UFS CID (FW VER): KM8V9001JM-B813 (0600)
Advanced Bypass Security... OK
Send preloader... OK
Load DownloadAgent... OK
Search DA... OK [14]
Send 2nd DA... OK
Get device info... OK
UFS INFO:
UFS_CID : KM8V9001JM-B813
UFS_FWVER : 0600
BLOCK_SIZE: 0x0000001000 (4.00Kb)
UFS_LU0 : 0x0000400000 (4.00Mb)
UFS_LU1 : 0x0000400000 (4.00Mb)
UFS_LU2 : 0x1DCB000000 (119.17Gb)
RAM INFO:
INT_SRAM: 0x0000070000 (448.00Kb)
EXT_RAM : 0x0100000000 (4.00Gb)
Checking USB status... USB_HIGH_SPEED
Read partitions info from phone... error(STATUS_PARTITION_TBL_NOT_EXIST)
Read Flash Info done!

Device dead after this not even recognized by pc with or without battery connected.
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Old 03-19-2023, 17:23   #2 (permalink)
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Hello. According to log, brom not fused, because it presents in log. So in any case it must appear again, after this just flash phone.
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Old 03-19-2023, 19:32   #3 (permalink)
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Quote:
Originally Posted by Z3X View Post
Hello. According to log, brom not fused, because it presents in log. So in any case it must appear again, after this just flash phone.
Ok i have been trying it for over 2hours now playing the TP around the volume button still no sign of any communication to the PC. Any advice on what else to try as for the battery is is fully charged?
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Old 03-19-2023, 19:45   #4 (permalink)
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Quote:
Originally Posted by george k View Post
Ok i have been trying it for over 2hours now playing the TP around the volume button still no sign of any communication to the PC. Any advice on what else to try as for the battery is is fully charged?
Provide log.db from pandora folder.
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Old 03-19-2023, 20:13   #5 (permalink)
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Quote:
Originally Posted by Z3X View Post
Provide log.db from pandora folder.
Here it the log from folder.
Attached Files
File Type: rar log.rar (86.0 KB, 85 views)
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Old 03-20-2023, 16:46   #6 (permalink)
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Quote:
Originally Posted by Z3X View Post
Hello. According to log, brom not fused, because it presents in log. So in any case it must appear again, after this just flash phone.
Hello dear Team,i have left the phone with battery disconnected over night and am trying it today still not detected by PC either in Preloader or Brom mode.
What do you advice to try at this stage?
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Old 03-20-2023, 17:13   #7 (permalink)
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Hello. ISP only it this case. We rechecking issue why this happening with some phones.
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Old 03-20-2023, 18:51   #8 (permalink)
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Quote:
Originally Posted by Z3X View Post
Hello. ISP only it this case. We rechecking issue why this happening with some phones.
Can you by any chance help me get isp pinout as i am unable so far to get it online?
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Old 03-21-2023, 08:40   #9 (permalink)
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Attach motherboad photo (with cpu and memory visible)
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Old 03-21-2023, 20:26   #10 (permalink)
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Quote:
Originally Posted by Z3X View Post
Attach motherboad photo (with cpu and memory visible)
Here 2 pictures please let me know if you will need more then these[ATTACH]20230321_211740.jpg[/ATTACH]
Attached Images
File Type: jpg 20230321_211734.jpg (157 Bytes, 201 views)
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Old 03-21-2023, 20:45   #11 (permalink)
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Quote:
Originally Posted by george k View Post
Here 2 pictures please let me know if you will need more then these[ATTACH]Attachment 390631[/ATTACH]
Here pictures in a different format.
Attached Images
File Type: jpg 20230321_211734.jpg (90.6 KB, 70 views)
File Type: jpg 20230321_211740.jpg (86.4 KB, 48 views)
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Old 03-25-2023, 21:56   #12 (permalink)
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Quote:
Originally Posted by george k View Post
Here pictures in a different format.
Any update in this regard dear team?
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Old 03-26-2023, 08:14   #13 (permalink)
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We dont have isp pinout for this model.
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