Anyone here charge for barred handsets - GSM-Forum

terry123 · 02-27-2005, 18:02

Hi

you all know the story you do your job unlock a handset with your expensive equipment and once done insert sim only to find handset barred, who says
"F*** you ive done my job pay me" or who says "sorry looks like you handset maybe blacklisted there will be no charge" ??? or what is the correct etiquitte for this situation

bungle_uk · 02-27-2005, 19:43

The second obviously mate

But get you're money first before you unlock any phone, its always easier to give a refund than chase someone down the street

best regards

TDXI · 02-27-2005, 21:01

No the way i look at it if they ask me to unlock a phone and i do then they pay if the phones barred thats there problem not mine. Why should i lose out coz there stupid enough to have a bent phone.

Mobilesunlocked · 02-27-2005, 21:24

We always try and check the handset before unlocking it, it gets rid of most problems. If you're not sure, make sure you have a disclaimer up in your shop, that way, you're covered. We don't like charging for this, if it is barred, hence the checks we do, but if it is a security code, we charge every time, regardless!

The bigger problem is when they come in for a refund 3 weeks later, when it does get barred!! Show em the door, every time.

FU_Too · 02-27-2005, 23:19

Quote:

Originally Posted by terry123

Hi

you all know the story you do your job unlock a handset with your expensive equipment and once done insert sim only to find handset barred, who says
"F*** you ive done my job pay me" or who says "sorry looks like you handset maybe blacklisted there will be no charge" ??? or what is the correct etiquitte for this situation

I do as mobilesunlocked does, Ive always got working sim cards of all UK networks and I check before unlock. So if they havent got current working sim in the phone I check by making a call as voda gives signal even if blocked. Then if looks like blocked phone I tell customer and tell them it will cost them even if it cant be used.

Unlockmaster · 02-28-2005, 00:40

If the phone is barred I usually tell the customer that i have to keep the phone so i can hand it to the police since it is blacklisted. Some of then get scared and leave the phone

TDXI · 02-28-2005, 00:40

@ Mobilesunlocked

You dont even need a disclaimer up mate if they ask you to unlock it and you do its there problem if its a barred phone, what are they gonna do go to trading standards and sey excuse me i gave this shop a barred phone to unlock theyve unlocked it and it still doesnt work? Then again you do get idiots who say they will goto trading standards or the police lol but im a nice guy so i give them the phone number and say go ahead lol

Mobilesunlocked · 02-28-2005, 09:28

Quote:

Originally Posted by TDXI

@ Mobilesunlocked

You dont even need a disclaimer up mate if they ask you to unlock it and you do its there problem if its a barred phone, what are they gonna do go to trading standards and sey excuse me i gave this shop a barred phone to unlock theyve unlocked it and it still doesnt work? Then again you do get idiots who say they will goto trading standards or the police lol but im a nice guy so i give them the phone number and say go ahead lol

If all customers knew the difference between unlocking, and unbarring, it would make our lives easier!!! Everyday you will get some numpty who thinks that unlocking a barred phone will make it work again. Having a disclaimer up (professionally printed) gives you back up, something to point to etc. this way they can't argue. Putting trading standards and Police phone numbers on it is a good idea btw!!

bungle_uk · 02-28-2005, 09:46

Quote:

If all customers knew the difference between unlocking, and unbarring

Tell me about it

Have you had someone in and ask you "can you dual band my phone?" ? Took the cogs in my brain 30 seconds to figure out what they mean't LOL Just a simple unlock

But most people buy phones from eBay or car boots and what them unlocking not realising what they have let themselves in to. You gotta feel sorry for them when they've parted £50 for a phone only to find a few days later its barred. Moral of the story - don't buy from guys wearing baseball caps in a muddy field on a Sunday morning, they may as well be wearing black and whhite striped jumpers and black masks.

br

kadza · 02-28-2005, 13:51

For me it depends on the situation if its something like a simple nokia unlock the chances are I would give the phone back with no charge, however if it has cost me to unlock it, say an x70 on the logger, then yes I would pass that cost on to the customer, however I wouldn't charge any extra just the cost of the logs!!

fanbang · 02-28-2005, 15:02

1st, we always check phone can make calls. If we suspect the phone is barred. explain to customer that we only unlock to remove the restrictions and let the phone accept any net work sim. But will the phone or the net work allow making or receiving calls is beyound our control. so, let them make decision. Some of them problely found phone and think paying a small unlocking fee is worth a chance.

TDXI · 02-28-2005, 15:43

Quote:

Originally Posted by Unlockmaster

If the phone is barred I usually tell the customer that i have to keep the phone so i can hand it to the police since it is blacklisted. Some of then get scared and leave the phone

Lol but im betting you never hand them over to the police lol more like change the imei, strip it for parts or flog it on ebay

Robo · 03-03-2005, 00:10

I agree with the earlier comment. I always check the handset before unlocking in front of the customer and check that it calls out first. If I unlock the phone and it is barred, I still expect to be paid for the unlock. After all I've done my job. I've used the tools that I've paid for to unlock the phone...so why not charge? You have to pay for your M.O.T even if the car fails don't you. I do sympathize though sometimes.

YourPhone · 03-03-2005, 00:32

I have an excellent disclaimer I will post tomorrow, leave it in a highly visable place, I leave a copy on the front door next to unlocking price list and 1 on the counter standing up, I like to sus the customer out and ask if they just want the phone unlocked to be able to insert another providers card into IE: "what network are you changing to sir/madam?" or if they are experiencing problems with the network they are currently using.

Also software such as prodigy etc tells you if the phone is currently locked, if it shows up unlocked then I just ask the customer if the security code needs resetting at the same time or if they were experiencing any problems with the network they were using, I ask all this before clicking unlock.

If it does come up barred and they moan about it then I ask to look at the phone again and either relock or set a security code of my choice and then don’t take their money.

It has come to ****s a few times such as one customer asking for a refund after "sim card registration failed" message and I was blamed for not unlocking the handset properly lol. Nokia 6100. Being a 16st weight lifter most people just agree with me and pay with no arguments, just keep to your cool don’t get angry and stay professional and DONT refund otherwise others will try to get free unlocks for their foreign friends.

BTW I had a customer in for a security code reset and it was 12345 already was I bad to charge him £5 anyway? It was his stupidity surely, he was still happy afterwards, and so was I of course.

YourPhone · 03-03-2005, 00:37

On another note do we tell ALL customers that when we unlock their handsets it will not accept 3 SIM cards? I do try to tell most that this will be an impossibility also NEC mobiles and T-Mobile please wait problems must be informed of, and also that they cannot change WAP/GPRS settings on their 3 handsets

02-27-2005, 18:02	#1 (permalink)
terry123 Freak Poster Join Date: Dec 2004 Age: 59 Posts: 419 Member: 98836 Status: Offline Thanks Meter: 7	Anyone here charge for barred handsets Hi you all know the story you do your job unlock a handset with your expensive equipment and once done insert sim only to find handset barred, who says "F*** you ive done my job pay me" or who says "sorry looks like you handset maybe blacklisted there will be no charge" ??? or what is the correct etiquitte for this situation

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Please if anyone got arabic for M7500 or got arabic phone just post version here	tsarkh	NSPRO	4	05-13-2010 12:13
anyone sell JTAG for blackberry here????	freakyass	BlackBerry (RIM)	0	04-02-2009 12:46
anyone have pic for c200 charging problem??	channicellcare	Samsung Hardware Repair	1	06-18-2007 08:45
Possible to use GPRS on a barred handset? Also any imei repair services near slough??	newgame	Sony Ericsson	1	09-01-2006 22:09

02-27-2005, 19:43	#2 (permalink)
bungle_uk No Life Poster Join Date: Jan 2004 Age: 53 Posts: 4,956 Member: 51154 Status: Offline Thanks Meter: 68	The second obviously mate But get you're money first before you unlock any phone, its always easier to give a refund than chase someone down the street best regards

02-27-2005, 21:01	#3 (permalink)
TDXI No Life Poster Join Date: Jan 2005 Location: LIVERPOOL Posts: 1,690 Member: 111845 Status: Offline Thanks Meter: 2	No the way i look at it if they ask me to unlock a phone and i do then they pay if the phones barred thats there problem not mine. Why should i lose out coz there stupid enough to have a bent phone.

02-27-2005, 21:24	#4 (permalink)
Mobilesunlocked Freak Poster Join Date: Apr 2004 Location: Buckinghamshire, England Age: 51 Posts: 144 Member: 63904 Status: Offline Thanks Meter: 12	We always try and check the handset before unlocking it, it gets rid of most problems. If you're not sure, make sure you have a disclaimer up in your shop, that way, you're covered. We don't like charging for this, if it is barred, hence the checks we do, but if it is a security code, we charge every time, regardless! The bigger problem is when they come in for a refund 3 weeks later, when it does get barred!! Show em the door, every time.

02-28-2005, 00:40	#6 (permalink)
Unlockmaster Freak Poster Join Date: Nov 2004 Location: united kindom Posts: 366 Member: 90287 Status: Offline Thanks Meter: 12	If the phone is barred I usually tell the customer that i have to keep the phone so i can hand it to the police since it is blacklisted. Some of then get scared and leave the phone

02-28-2005, 00:40	#7 (permalink)
TDXI No Life Poster Join Date: Jan 2005 Location: LIVERPOOL Posts: 1,690 Member: 111845 Status: Offline Thanks Meter: 2	@ Mobilesunlocked You dont even need a disclaimer up mate if they ask you to unlock it and you do its there problem if its a barred phone, what are they gonna do go to trading standards and sey excuse me i gave this shop a barred phone to unlock theyve unlocked it and it still doesnt work? Then again you do get idiots who say they will goto trading standards or the police lol but im a nice guy so i give them the phone number and say go ahead lol

02-28-2005, 13:51	#10 (permalink)
kadza Freak Poster Join Date: Apr 2003 Location: London Age: 42 Posts: 126 Member: 25814 Status: Offline Thanks Meter: 1	For me it depends on the situation if its something like a simple nokia unlock the chances are I would give the phone back with no charge, however if it has cost me to unlock it, say an x70 on the logger, then yes I would pass that cost on to the customer, however I wouldn't charge any extra just the cost of the logs!!

02-28-2005, 15:02	#11 (permalink)
fanbang No Life Poster Join Date: Jul 2004 Location: out there Posts: 1,042 Member: 73674 Status: Offline Thanks Meter: 91	1st, we always check phone can make calls. If we suspect the phone is barred. explain to customer that we only unlock to remove the restrictions and let the phone accept any net work sim. But will the phone or the net work allow making or receiving calls is beyound our control. so, let them make decision. Some of them problely found phone and think paying a small unlocking fee is worth a chance.

03-03-2005, 00:10	#13 (permalink)
Robo Insane Poster Join Date: May 2003 Age: 51 Posts: 79 Member: 28126 Status: Offline Thanks Meter: 0	I agree with the earlier comment. I always check the handset before unlocking in front of the customer and check that it calls out first. If I unlock the phone and it is barred, I still expect to be paid for the unlock. After all I've done my job. I've used the tools that I've paid for to unlock the phone...so why not charge? You have to pay for your M.O.T even if the car fails don't you. I do sympathize though sometimes.

03-03-2005, 00:32	#14 (permalink)
YourPhone No Life Poster Join Date: Mar 2004 Location: South Coast UK Posts: 995 Member: 58075 Status: Offline Thanks Meter: 17	I have an excellent disclaimer I will post tomorrow, leave it in a highly visable place, I leave a copy on the front door next to unlocking price list and 1 on the counter standing up, I like to sus the customer out and ask if they just want the phone unlocked to be able to insert another providers card into IE: "what network are you changing to sir/madam?" or if they are experiencing problems with the network they are currently using. Also software such as prodigy etc tells you if the phone is currently locked, if it shows up unlocked then I just ask the customer if the security code needs resetting at the same time or if they were experiencing any problems with the network they were using, I ask all this before clicking unlock. If it does come up barred and they moan about it then I ask to look at the phone again and either relock or set a security code of my choice and then don’t take their money. It has come to ****s a few times such as one customer asking for a refund after "sim card registration failed" message and I was blamed for not unlocking the handset properly lol. Nokia 6100. Being a 16st weight lifter most people just agree with me and pay with no arguments, just keep to your cool don’t get angry and stay professional and DONT refund otherwise others will try to get free unlocks for their foreign friends. BTW I had a customer in for a security code reset and it was 12345 already was I bad to charge him £5 anyway? It was his stupidity surely, he was still happy afterwards, and so was I of course.

03-03-2005, 00:37	#15 (permalink)
YourPhone No Life Poster Join Date: Mar 2004 Location: South Coast UK Posts: 995 Member: 58075 Status: Offline Thanks Meter: 17	On another note do we tell ALL customers that when we unlock their handsets it will not accept 3 SIM cards? I do try to tell most that this will be an impossibility also NEC mobiles and T-Mobile please wait problems must be informed of, and also that they cannot change WAP/GPRS settings on their 3 handsets