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Old 03-28-2015, 12:10   #1 (permalink)
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Join Date: Dec 2013
Location: Las Vegas
Posts: 10
Member: 2088442
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Thanks Meter: 1
Dhru.com - Paid $2930 and site still not working


I contact them first, And promised that they could implement our API, so was told to buy their script and solution.

But they cant layout what I want, and they tell ok we help you, but now I write to them many emails and they never answer more. Now I just need an refund, Thats it.

they cannot supply the level of service they claim to do, after spending over $2,930 I just lose my time and my money, they are not make for me solutions, and not help me, very bad support, web site not work. So I want money back!

Has all logs, emails and etc.

Invoice 337056 sent on 12-11-2014 Fusion - $599.00 USD
E-commerce $149.00 USD
Reseller Store $999.00 USD
Remove Branding $129.00 USD
Supplier panel $299.00 USD
POS $299.00 USD
Custom Unique Template designing $349.00 USD
------------------------------------------------------
Sub Total: $2823.00 USD
4.50% Transaction Tax: $107.78 USD
Credit: $0.00 USD
Total: $2930.78 USD


Now they ignore all my emails.



MY ADVICE NOT USE THEM! YOU WILL LOSE YOUR MONEY AND TIME!!!
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Old 03-30-2015, 16:47   #2 (permalink)
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Exclamation

Also taking forever for an update.
Requested the update 5 days ago, they started it and ran into some technical issues.
Now it's been 5 days and our site isn't working.
DHRU needs a better support because every day that we can't conduct business we lose a lot of money and customers.
With this kind of service we may have to look for another solution and drop DHRU entirely.
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The Following User Says Thank You to kstsn For This Useful Post:
Old 03-31-2015, 13:44   #3 (permalink)
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They answer me after I post there and send them link for this thread, but after I replay them, no news from them and my problem is not resolved yet.
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Old 03-31-2015, 17:24   #4 (permalink)
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yes dhru slow to respond but sure they will reply you.unlocking web site 90% dhru use so they have huge customer base.every day each person to reply not easy.but they have to reply fast im also suffering about late reply.but they will reply open ticket .
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Old 03-31-2015, 17:27   #5 (permalink)
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They took care of my problem even though it took almost 6 days and my site was down the whole time.
After all it was resolved.
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Old 04-01-2015, 05:10   #6 (permalink)
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Quote:
Originally Posted by Dark_leopard View Post
I contact them first, And promised that they could implement our API, so was told to buy their script and solution.

But they cant layout what I want, and they tell ok we help you, but now I write to them many emails and they never answer more. Now I just need an refund, Thats it.

they cannot supply the level of service they claim to do, after spending over $2,930 I just lose my time and my money, they are not make for me solutions, and not help me, very bad support, web site not work. So I want money back!

Has all logs, emails and etc.

Invoice 337056 sent on 12-11-2014 Fusion - $599.00 USD
E-commerce $149.00 USD
Reseller Store $999.00 USD
Remove Branding $129.00 USD
Supplier panel $299.00 USD
POS $299.00 USD
Custom Unique Template designing $349.00 USD
------------------------------------------------------
Sub Total: $2823.00 USD
4.50% Transaction Tax: $107.78 USD
Credit: $0.00 USD
Total: $2930.78 USD


Now they ignore all my emails.



MY ADVICE NOT USE THEM! YOU WILL LOSE YOUR MONEY AND TIME!!!



just login at cp.dhru.com and see my tickets , where you got all your history of talk .

Ticket
#188960 - - No Subject -

Last we answered you on Wednesday 25th February at 10:06 (34 Days ago.)
----
sir,
check templates changes applied on your website , please let me know if you still need any changes .
----

after we did't got any update from you


and sorry we also invest more then 350$ of time in your custom design , if you not satisfied with design we can refund your 350$
if you need full refund you must prove us for our product failure or any critical bug .



@ forum admin
Please take action on this post .
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Old 04-01-2015, 09:56   #7 (permalink)
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Join Date: Dec 2013
Location: Las Vegas
Posts: 10
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DHRU team, I tell you many times, I'm tired of this, I don't get any email from since february, thats why I try many more times contact you but do'nt get any answer.

I tell you that this product not got for me, and I'm can't make my own desiegn, and your code is close.

You tell me that you make my layout for website, but nthing. Socan't wait more!

I need a full refund, and build my own working web-site. So please give me moneyback and thats t what I want now after lose 4 mounth with you.

Confirm the status of company who respecting themself and their custumers.
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