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02-03-2010, 23:13
| #1 (permalink) |
| No Life Poster  Join Date: Jan 2010
Posts: 743
Member: 1216263 Status: Offline Thanks Meter: 130  |  Recently acquired BB-Key Unlock Dongle, but it is not working at all... I received today my BB-Key unlock dongle from Ipmart, but it is not working... I've already tried using it on a fresh installation of Windows XP, the drivers are correctly installed and Windows recognizes it withouht problems. This is the one I received:  When I connect it to my computer, a red light on the device turns on. I then open the program BB-key 1.15, but a message appears saying that I have to insert the dongle... I tried also to insert the card on another smartcard reader, but it is the same. What can I do? Can I ask for a replacement? I live in Argentina. I don't how to do that. Thank you |
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02-03-2010, 23:36
| #2 (permalink) |
| No Life Poster Join Date: Oct 2008 Location: HPS
Posts: 1,102
Member: 878925 Status: Offline Sonork: ;-) Thanks Meter: 786 | i think you have 6 month waranty , if the bb-key don't work than you can ask replacement . ask the support from ipmart about your problem and how to send it back . Last edited by digiphone; 02-03-2010 at 23:44. |
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02-03-2010, 23:53
| #3 (permalink) |
| No Life Poster Join Date: Jan 2010
Posts: 743
Member: 1216263 Status: Offline Thanks Meter: 130 | Yes. I have just sent them a message through the support area. My only concern is how will I send it back, without having to pay for anything, because I payed 250usd for this. Thank you |
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02-04-2010, 00:13
| #6 (permalink) |
| No Life Poster Join Date: Jan 2010
Posts: 743
Member: 1216263 Status: Offline Thanks Meter: 130 | @zubairhussain, yes they are: http://www.bb-key.com/resellers/ I would have not bought from them if they weren't official resellers..... Thank you digiphone. I'll see if there's such thing as registered post here in Argentina.. |
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02-04-2010, 00:30
| #8 (permalink) | |
| No Life Poster Join Date: Oct 2008 Location: HPS
Posts: 1,102
Member: 878925 Status: Offline Sonork: ;-) Thanks Meter: 786 | Quote:
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