can't update smart clip - GSM-Forum

black snake · 12-06-2009, 12:47

hi all , i can't update my smart-clip in update zone, when i want to do update it says version 3.07 unsupported

what should i do ?

GSM_Support · 12-07-2009, 09:03

@ black snake,

If you have problems running unsigned ActiveX, please open Explorer's menu Tools > Internet Options > Security > Custom Level and change "Download unsigned ActiveX controls" to "Prompt"

Best Regards
GSMServer team

black snake · 12-07-2009, 09:45

no man my ActiveX open and detect my smart-clip but in middle of update it says firmware 3.07 unsupported and update will fail

GSM_Support · 12-07-2009, 10:10

@ black snake,

The thing is that ActiveX client was updated. Try to enable ActiveX usage, restart browser and run update procedure once again.

Best Regards
GSMServer team

black snake · 12-08-2009, 09:35

i solve my problem with disconnecting Dream-Box , we should know that we should disconnect Dream-Box for update Smart-Clip

12-06-2009, 12:47	#1 (permalink)
black snake Freak Poster Join Date: Jun 2007 Posts: 406 Member: 525784 Status: Offline Thanks Meter: 8	can't update smart clip hi all , i can't update my smart-clip in update zone, when i want to do update it says version 3.07 unsupported what should i do ?

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12-07-2009, 09:03	#2 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,982 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,767	@ black snake, If you have problems running unsigned ActiveX, please open Explorer's menu Tools > Internet Options > Security > Custom Level and change "Download unsigned ActiveX controls" to "Prompt" Best Regards GSMServer team

12-07-2009, 09:45	#3 (permalink)
black snake Freak Poster Join Date: Jun 2007 Posts: 406 Member: 525784 Status: Offline Thanks Meter: 8	no man my ActiveX open and detect my smart-clip but in middle of update it says firmware 3.07 unsupported and update will fail

12-07-2009, 10:10	#4 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,982 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,767	@ black snake, The thing is that ActiveX client was updated. Try to enable ActiveX usage, restart browser and run update procedure once again. Best Regards GSMServer team

12-08-2009, 09:35	#5 (permalink)
black snake Freak Poster Join Date: Jun 2007 Posts: 406 Member: 525784 Status: Offline Thanks Meter: 8	i solve my problem with disconnecting Dream-Box , we should know that we should disconnect Dream-Box for update Smart-Clip