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Old 06-11-2021, 14:57   #1 (permalink)
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LG-LM-K500MM, 1 Multipurpose credit gone but device still locked,please help


Hello Dear please help i did unlock this LG K51 with latest Otsmart but the devise still locked and my 1 multipurpose log is gone and when i try to repeat the operation i get error that i do not have enough multipurpose credits,see here log:


Using library Brom_DLL_v7.1813.3
Engine version 1.0.0.5327
Searching phone in emergency mode;
[connect the phone in "Firmware Update" Mode. Hold the Volume Up on the powered off phone and enter the USB cable in order to enter it]
Phone detected (USB\VID_1004&PID_6000&REV_0409)
Preparing to start flash mode;
Preparing to open COM23
Opened;
Authorising;
Authorized;
LAF_ERROR_ACCESS_DENIED
download_cable = 910K
battery_level = 76
download_type =
download_speed = 0
usb_version = UHS
hardware_revision = rev_10
download_sw_version =
device_sw_version = K500MM10o
secure_device = S
laf_sw_version = 1.1
device_factory_version = LMK500MMAT-02-V10o-310-160-MAR-26-2021-ARB00+0
device_factory_out_version = LMK500MMAT-00-V10o-310-160-MAR-26-2021-ARB00+0
pid = WI18S210127017898
imei = 355041617846329
model_name = LM-K500MM
device_build_type = U
chipset_platform = mt6765
target_operator = LAO
target_country = COM
ap_factory_reset_status = 6
cp_factory_reset_status = 0
isDownloadNotFinish = 0
qem = 0
cupss_swfv = A1616714309-M1616714309-FFFFFFFFFFF-U1616717261-0
is_one_binary_dual_plan = 0
memory_size = 61087744
memory_id = GX6BAB

bootloader_ver = MiniOS 3.0
islan_download = 0
skip_readwrite = 0
Starting;
Setting secure mode;
Done;

Waiting for device; Be sure it restarted in "Firmware Update" Mode. If not, put it manually.
Done;
Getting security info;
Setting secure mode;
Done;
Reading security;
Done;
Checking security; Phone it's going restart several times during this step;

Waiting for device; Be sure it restarted in "Firmware Update" Mode. If not, put it manually.
Done;

This phone may require firmware downgrade !!!
Waiting for device; Be sure it restarted in "Firmware Update" Mode. If not, put it manually.
Done;
Waiting for device; Be sure it restarted in "Firmware Update" Mode. If not, put it manually.
ERROR: Scan port failed ! - Repeat the operation keeping pressed volume up during the whole procedure !!!
Waiting for device; Be sure it restarted in "Firmware Update" Mode. If not, put it manually.
Done;
Done;
Waiting for device; Be sure it restarted in "Firmware Update" Mode. If not, put it manually.
ERROR: Scan port failed ! - Repeat the operation keeping pressed volume up during the whole procedure !!!
Waiting for device; Be sure it restarted in "Firmware Update" Mode. If not, put it manually.
Done;
Waiting for device; Be sure it restarted in "Firmware Update" Mode. If not, put it manually.
Done;
Waiting for device; Be sure it restarted in "Firmware Update" Mode. If not, put it manually.
Done;

Contents saved to :
C:\Program Files (x86)\FURIOUS-GOLD\PACK6\OTSmart\SEC_BKP_LG LM-K500MM_NA.osp
Working;
Connecting to server;
Authorisation process started;

Furious Multipurpose Credits: 1
Done;

Requesting data from server ! Wait please ...

Waiting for device; Be sure it restarted in "Firmware Update" Mode. If not, put it manually.
ERROR: Scan port failed ! - Repeat the operation keeping pressed volume up during the whole procedure !!!
Waiting for device; Be sure it restarted in "Firmware Update" Mode. If not, put it manually.
Done;
IMEI A: NA
IMEI B: NA
IMEI C: NA

WiFi ADDR: 00:00:00:00:00:00
BT ADDR: 00:00:00:00:00:00
LOCK STATUS:


Unlock codes:

NCK:
NSCK:
SPCK:
CPCK:
SIMCK:

Enter the codes without a sim by using *#*#7465625#*#*
Done;
ERROR: simlock_status Failed !

Starting Re-init operation;
Waiting for device; Be sure it restarted in "Firmware Update" Mode. If not, put it manually.
ERROR: Scan port failed ! - Repeat the operation keeping pressed volume up during the whole procedure !!!
Waiting for device; Be sure it restarted in "Firmware Update" Mode. If not, put it manually.
Done;
Erasing;

Re-init operation completed;
Waiting for device; Be sure it restarted in "Firmware Update" Mode. If not, put it manually.
Done;

Operation completed !

Setting secure mode;
Done;

Time needed - 00:09:14

Please help refund credit and advice correct procedure to go with in order to get the device fully unlocked!

Find here My Device ID [SERIAL]: 11B77661
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Old 06-11-2021, 21:36   #2 (permalink)
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Current software not supported firmware need to downgrade and then unlock will be successful....Downgrade software at your own risk u have been warned......
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Old 06-11-2021, 21:40   #3 (permalink)
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Quote:
Originally Posted by ThePhoneTechDoc View Post
Current software not supported firmware need to downgrade and then unlock will be successful....Downgrade software at your own risk u have been warned......
I will take the risk but can the credit be refunded so i can do so?
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Old 06-12-2021, 02:11   #4 (permalink)
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Support team will respond to your message as soon as support team is online..
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Old 06-12-2021, 17:23   #5 (permalink)
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Kindly requesting from support to please refund the credit so i can re-do the operation if need be.
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Old 06-14-2021, 08:13   #6 (permalink)
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Angry

Quote:
Originally Posted by george k View Post
Kindly requesting from support to please refund the credit so i can re-do the operation if need be.



Credit refunded



Br
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Old 06-14-2021, 10:32   #7 (permalink)
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You can downgrade the phone but be sure it will brick..The headache to revive it will make your ancestors not happy..been through that but eventually the phone was unlocked successfully.
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Old 06-15-2021, 05:25   #8 (permalink)
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Quote:
Originally Posted by papsnew View Post
You can downgrade the phone but be sure it will brick..The headache to revive it will make your ancestors not happy..been through that but eventually the phone was unlocked successfully.



you only must downgarde laf_a and laf_b partitions for k500mm. Thats 100% safe and working


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Old 06-16-2021, 20:10   #9 (permalink)
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You can downgrade with no problem
Quote:
K500MM10n_To_K500MM10l and K500UM10n_To_K500UM10l
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