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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 04-18-2021, 01:08   #1 (permalink)
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[0031] Dongle identification data damaged


hello : icant open cm2
error log :
=== DongleManager [Infinity] v1.81 [18/04/2021 01:00:14] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000029F121F34082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 42E429F1
Firmware version: 0147.02
=== Process started: 18/04/2021 01:00:15 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
*****************
no usb monitoring
thank you for your support
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Old 04-18-2021, 09:17   #2 (permalink)
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Quote:
Originally Posted by walid_demon View Post
hello : icant open cm2
error log :
=== DongleManager [Infinity] v1.81 [18/04/2021 01:00:14] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000029F121F34082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 42E429F1
Firmware version: 0147.02
=== Process started: 18/04/2021 01:00:15 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
*****************
no usb monitoring
thank you for your support
Hello,

1. Read NOTE - https://www.infinity-box.com/support/?s=2



2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software.

3. Update dongle with Infinity DongleManager.exe



4. Delete fault.bin file (if you have it in CM2 folder)



5. Run Infinity exe
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