About new support policy - GSM-Forum

pititi1974 · 01-04-2012, 19:05

Hi, I bougth my box since one month but I haven´t in my hand yet, some problems with shipping, can I get the 18 month of support after I can register my box or not?
I can prove that my box was buying in december.

InfinityHelp · 01-05-2012, 22:17

hello!

yes, 18 months is counted from the day of registration.
When you will get it- you wont be able to use it until you register it

pititi1974 · 01-05-2012, 22:22

could be an exception? because the shipping is deayed

**wgmmmx1** · 01-05-2012, 22:39

Quote:

Originally Posted by pititi1974

could be an exception? because the shipping is deayed

Man you got answer what is not clear ??
18 month after you register box when you get it not before !! !! !!

pititi1974 · 01-05-2012, 22:49

ok,ok,ok, sorry I just wanna know if I could have an exception because the shipping is not my fault

InfinityHelp · 01-05-2012, 23:00

hello!

we will start counting 18 months after YOU will register it.
Right now, being in transit, it is not activated.
So now point to worry

01-04-2012, 19:05	#1 (permalink)
pititi1974 No Life Poster Join Date: Nov 2003 Location: kjhjk Age: 50 Posts: 537 Member: 43253 Status: Offline Thanks Meter: 157	About new support policy Hi, I bougth my box since one month but I haven´t in my hand yet, some problems with shipping, can I get the 18 month of support after I can register my box or not? I can prove that my box was buying in december.

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01-05-2012, 22:17	#2 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	hello! yes, 18 months is counted from the day of registration. When you will get it- you wont be able to use it until you register it

01-05-2012, 22:22	#3 (permalink)
pititi1974 No Life Poster Join Date: Nov 2003 Location: kjhjk Age: 50 Posts: 537 Member: 43253 Status: Offline Thanks Meter: 157	could be an exception? because the shipping is deayed

01-05-2012, 22:49	#5 (permalink)
pititi1974 No Life Poster Join Date: Nov 2003 Location: kjhjk Age: 50 Posts: 537 Member: 43253 Status: Offline Thanks Meter: 157	ok,ok,ok, sorry I just wanna know if I could have an exception because the shipping is not my fault

01-05-2012, 23:00	#6 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	hello! we will start counting 18 months after YOU will register it. Right now, being in transit, it is not activated. So now point to worry