After amt activation my bb5 dongle upgrade this error show

[ghouse]

Same error show how to solve my problem please tell me

[InfinityHelp]

Originally Posted by ghouse

Same error show how to solve my problem please tell me

now remove smart-card (white sim card) from Infinity dongle and put it to table
done ?

[ghouse]

After remove smart card what do sir

[InfinityHelp]

Originally Posted by ghouse

After remove smart card what do sir

now remove sim-card from your anoter card reader (Alcor)
then insert Infinity smart-card into Alcor
tell me after done
I will tell you what to do next

[ghouse]

=== DongleManager [Infinity] v1.80 [19-09-2020 16:26:54] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0108947A24881292
=== Process started: 19-09-2020 16:26:56 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to https://www.infinity-box.com/support/?r=2

[InfinityHelp]

Originally Posted by ghouse

=== DongleManager [Infinity] v1.80 [19-09-2020 16:26:54] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0108947A24881292
=== Process started: 19-09-2020 16:26:56 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to https://www.infinity-box.com/support/?r=2

Sir, I am very sorry but let me ask you - are you Ok ?
I told you: remove card from your FT2000 card-reader and insert card into your Alcor card-reader (it's another dongle that you have)

DO NOT UPDTE CARD !
Only change card-reader

changed ?

[InfinityHelp]

You must remove sim card from card-reader (FT2000)
then insert sim card to another card-reade (Alcor)

do you understand the idea ?

[ghouse]

Soory sir my mind not work i will work bb5 dongle last 8 years now its problem

[InfinityHelp]

Originally Posted by ghouse

Soory sir my mind not work i will work bb5 dongle last 8 years now its problem

Do you have another PC ?

[ghouse]

Now what can i do sir

[ghouse]

Yes i have another pc sir

[InfinityHelp]

Originally Posted by ghouse

Soory sir my mind not work i will work bb5 dongle last 8 years now its problem

good, it looks like you have a Time Machine.
[BEST] S/N 1533947A was registered in year 2016 so probably you are right, it was 8 years passed from that time.

[InfinityHelp]

Originally Posted by ghouse

Now what can i do sir

Now we are testing your skills this way:
run DongleManage and update dongle firmware only once.

waiting for your result

[ghouse]

Can i use both bb5 and amt sir
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 19-09-2020 16:40:53 ===
=== DongleManager [Infinity] v1.80 [19-09-2020 16:40:53] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 1
HWID: 0108947A24881292
Box/Dongle found: [BEST]
Serial No (S/N): 1533947A
Firmware version: 0122.02
=> Activations:
- 03: [BEST] v0122
- 0F: #15
=> Options:
- Infinity BEST
- Infinity BEST2
- amt

[InfinityHelp]

Originally Posted by ghouse

Can i use both bb5 and amt sir

yes, you can but one-by-one