after update windows CM2MTK not opening

[gsmfonefun]

Hi infinity team

my windows was auto updated when i closed pc and after when i trun it on CM2MTK not opening , when i open it it show a icon on the right side of pc and when i click it then it disapear and no soft open, meanwhile i can open all other infinity softwares like nokai best and mm moduls etc . right now i tested on 2 pcs and same problem. and if i reeinstall windows then it will work some time but after again will stop working

how can solve this issue sir ?

thx

[sneha]

in ur cm2spd folder fault.bin file created ?

if yes send it to support

[InfinityHelp]

Originally Posted by gsmfonefun

Hi infinity team

my windows was auto updated when i closed pc and after when i trun it on CM2MTK not opening , when i open it it show a icon on the right side of pc and when i click it then it disapear and no soft open, meanwhile i can open all other infinity softwares like nokai best and mm moduls etc . right now i tested on 2 pcs and same problem. and if i reeinstall windows then it will work some time but after again will stop working

how can solve this issue sir ?

thx

Hello,
What Windows do you have installed ?

[naveedsialkoti]

post complete log
wich operting system you are used

[gsmfonefun]

Hi sir sorry for my late reply am using windows 7 ultimate and suddenly CM2MTK software stoped working when i run software it shows an icon at the right side of the windows and when i clik at icon it disapears , but i can run nokia tool without any problem

regards

[pink009]

Hi sir,

my cm2spd or cm2mtk not opening, say dongle not connected

windows 7 64bitx utimate

how to solve???

[InfinityHelp]

Originally Posted by pink009

Hi sir,

my cm2spd or cm2mtk not opening, say dongle not connected

windows 7 64bitx utimate

how to solve???

Hello,

- Run DongleManager
- Read Box/Dongle serial number (S/N)

DongleManager - http://www.infinity-box.com/support/?r=5

Post text.
DO NOT postt screenshot/video but copy/paste text from software window !

[pink009]

DongleManager [Infinity-Box] v1.67 [11/30/16 20:46:25]
PC HWID: 0C377715E08EC7E68F4FBC08E2311A89
Scanning...
Box/Dongle found: [BEST]
Card-Reader: USB Fenix Card Reader 0
HWID: 0007436A19801292
Box/Dongle Serial No (S/N): 1994436A
Firmware version: 0122.02
"UK edition" status: Off
Last launched Application: 0030 v.0225
=> Activations:
- 03: [BEST] v.0122
- 0A: Test Version

INFINITYBOX BEST IS OPENING VERY WELL AND CM2MTK OR SPD NOT OPENING
SAY: DONGLE IS NOT CONNECTED
and FAULT.BIN FILE IS not created...

[InfinityHelp]

Originally Posted by pink009

DongleManager [Infinity-Box] v1.67 [11/30/16 20:46:25]
PC HWID: 0C377715E08EC7E68F4FBC08E2311A89
Scanning...
Box/Dongle found: [BEST]
Card-Reader: USB Fenix Card Reader 0
HWID: 0007436A19801292
Box/Dongle Serial No (S/N): 1994436A
Firmware version: 0122.02
"UK edition" status: Off
Last launched Application: 0030 v.0225
=> Activations:
- 03: [BEST] v.0122
- 0A: Test Version

INFINITYBOX BEST IS OPENING VERY WELL AND CM2MTK OR SPD NOT OPENING
SAY: DONGLE IS NOT CONNECTED
and FAULT.BIN FILE IS not created...

You have Test Version but not full version activated.
You should run Test Version software v 0.xx or you should activate full paid version.

[newfoundghori]

hello same also my sprd and mtk soft cannot open..help.

Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 12/1/2016 3:25:08 PM ----------
DongleManager [Infinity-Box] v1.61 [12/1/2016 3:25:08 PM]
PC HWID: 9E667065ABE1F6294CF005F5620C1E2E
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000704800001942
Type: inf S/N: 5B387048 Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !

[pink009]

Originally Posted by InfinityHelp

You have Test Version but not full version activated.
You should run Test Version software v 0.xx or you should activate full paid version.

THE VERSION IS CM2SPD v0.07
CM2mtk V0.03

[InfinityHelp]

Originally Posted by newfoundghori

hello same also my sprd and mtk soft cannot open..help.

Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 12/1/2016 3:25:08 PM ----------
DongleManager [Infinity-Box] v1.61 [12/1/2016 3:25:08 PM]
PC HWID: 9E667065ABE1F6294CF005F5620C1E2E
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000704800001942
Type: inf S/N: 5B387048 Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0007] No more upgrade logs.
Dongle is up-to-date and has latest firmware. DO NOT try more !

dongle is Ok.
Why do you want to update dongle firmware ?

[InfinityHelp]

Originally Posted by pink009

THE VERSION IS CM2SPD v0.07
CM2mtk V0.03

please put fenix card reader to trash now.
completed ?

[fazal subhan]

cm2 mtk auto creat fault.bin file and cannot open and use please any solution

[PASSIONATE_BOYS]

Originally Posted by fazal subhan

cm2 mtk auto creat fault.bin file and cannot open and use please any solution

Hello,
Attach fault.bin file here.

Br.
Infinity Box Team.