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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 04-18-2010, 21:41   #1 (permalink)
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ALCATEL C820a imei repair


Hi support, I´ve done imei repair function in a C820a, but something wrong happened.
Now phone shows on screen: "insert correct sim", with any sim of any carrier.
Phone was previously flashed from official support service.
I did it by 3 ways.
First, I unlocked it and then repaired imei, problem not solved
Second, unlocked, repaired imei, and unlocked again....problem persisted
Third, repaired imei then unlocked...same problem.
I observed that Infinity soft could not resolve a step at the middle of proccess (highlighted in red).
I mean, I know that flashing it again I can solve the problem of this message, but I want to repair its imei too!
Could you solve this problem, it´s really necesary please.
Here´s the log:

COM4 [VCP0] selected
module v3.34
Device: Alcatel-C820A
Checking data, wait...
advanced flash detection enabled
Action: "repair imei"
new imei: 012045001690032
====> Boot ...
Press and HOLD Power button now !
19200 fixed
Connecting, wait...
Initializing [6226:8A03:8A02]...
CPU: MT6226
chip: 0031:345E:A000
status: 01
boot packet size: 0400
Release Power button now !
Boot Done
====> Initialize ...
detecting chip #00 in region #00...
flash: 01227E223C2200:2AEA0000000000
flash: Amd AMD/Fujitsu std [D 0004x010000 007Ex040000 0004x010000] 32Mb
otp offset: 00000000
number of flash chip/regions detected: 01/01
Initialize Done
====> Set baud ...
115200
Set baud Done
====> Initialize bootcode ...
Initialize bootcode Done
====> Check firmware integrity ...
usb bootloader detect...
..
usb bootloader detect (phase #2)...
..
usb bootloader (chip) is absent
searching rom info...
search rom info finished
rom info structure: 2nd [enhanced] generation
TCL-ID is present
startup code area #1 is Ok
startup code area #1 backup saved: C:\Archivos de programa\InfinityBox\MModule\backup_security\id.85 0B9A98.[JRD26_06A_PCB01_GPRS_MT6226_S02.MAUI_06A_W06_28_MP _V45.BIN_72F55A1A].rpl
rom info detection finished
TCL-ID detection...
TCL-ID detection done
device-id: 850B9A98
rom info ver: 05
sw version: JRD26_06A_PCB01_GPRS_MT6226_S02.MAUI_06A_W06_28_MP _V45.BIN
project-id: MAUI.06A.W06.28.MP.V45, 1A5AF572
code offset: 00000000
ffs offset/size [01]: 01000000/01000000
TCL-ID identification
version: 166
provider: C820A-2AAVAR1
customization: CB17NQ51
customization: XB17NQ51
TCL-ID identification done
rom info structure: 2nd [enhanced] generation
TCL-ID is present
ffs/eeprom address assigned: 01000000
startup code area #1 check...
startup code area #1 fixed
sec info (detailed) detection...
searching sec info#1...
search sec info#1 finished
sim-lock status: disabled
product id: JRD_Communication_Inc_SH_Branch
area1 is valid
area2 is valid
area3 is valid
area4 is valid
searching sec info#2...
.
search sec info#2 finished
Check firmware integrity Done
====> Check firmware content ...
Check firmware content Done
====> Backup required data ...
original imei: 01104500169008
flash: 01227E223C2200:2AEA0000000000
Backup required data Done
====> Patch required data ...
................................
pass #1
firmware remap[01]: 08000000
................................
Patch required data Done
====> Special operation ...
Special operation Done
====> Write ...
flash: 01227E223C2200:2AEA0000000000
flash: 01227E223C2200:2AEA0000000000
Write: imei
sec info (fast) detection...
searching sec info#1...
search sec info#1 finished
searching sec info#2...
.
search sec info#2 finished
security area (sec info, cust) calculation...
identification header detected
relocation table detected
name table[00] #7000000 detected
customization: CB17NQ51
customization name adjusted
customization: CB17NQ51
customization name adjusted
customization detected: CB17NQ51
customization: CB17NQ51
customization: XB17NQ51
error: can't calculate security area (sec info, cust), existing data will be used
Check support area for updates !
security area (sec info, cust) calculation done
security area (sec info, hash) calculation...
..................security area (sec info, hash) detecting size...
security area (sec info, hash) detecting parameters...
security area (sec info, hash) encoding...
done
flash: 01227E223C2200:2AEA0000000000
flash: 01227E223C2200:2AEA0000000000
Write: security area (sec info, hash)
security area (sec info, hash) calculation done
Write Done
====> Finalization ...
ffs formatting...
flash: 01227E223C2200:2AEA0000000000
Finalization Done
file saved: C:\Archivos de programa\InfinityBox\MModule\backup_security\Alcat el-C820A_JRD26_06A_PCB01_GPRS_MT6226_S02.MAUI_06A_W06 _28_MP_V45__system_log_850B9A98_72F55A1A_20100418-115517.B0X.bin
Finished, time used: 5 min 41 sec
Remove/Install battery now !
File system has been modified !
It is need to press and HOLD phone "Power" button
during long time (up to 1 min) to make phone Powered-On !


BR
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Old 04-20-2010, 12:10   #2 (permalink)
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Hello,

Please, read full flash from this phone and send to [email protected] so we will be able to check what is wrong.

Also for now you can flash phone with another 820A firmware from support area, make imei and unlock.
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Old 04-25-2010, 15:11   #3 (permalink)
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e-mail sent from seguic....@...., please comfirm me when you had seen it.

BR
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Old 05-05-2010, 01:36   #4 (permalink)
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I know that you have received the flashfile, I've saw your sent e-mail.
I've flashed with another version of flashfile from support, but phone became dead, luckily, I could revive it again flashing it at the official support.
Have you seen what could be happened with the unsuccessful procedure of making imei? Have you detect any programm bug?
I trust you are in the rigth way...
Best regards
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