I can't go to suppot Area with My Box;PLS help !!! - GSM-Forum

pastorsam · 06-30-2009, 06:50

For past 3 days now; l had been trying to go to support site with my box , it keeps loading for hours without still entering into it...
PLS help !!!

**InfinitySupport** · 06-30-2009, 13:10

How to fix problems with support area:

1. Try to login in support area again
2. Read error messages very carefully and follow by advices that you can see in support area
3. Try to login in another support area mirror
4. Read error messages very carefully and follow by advices that you can see in support area

If you are sure that you have read and understand everything that was written in support area well but problem still exist please, follow the next instruction:

1. Run DongleManager
2. Make "Read S/N" operation
3. Copy text with full dongle details from DongleManager and send dongle details (and detailed problem description) to
[email protected] so we will be able to check what is wrong.

Don't forget to include in your mail detailed information what is the problem with your dongle.

06-30-2009, 06:50	#1 (permalink)
pastorsam No Life Poster Join Date: Apr 2006 Location: *'S OWN COUNTRY;NIGERIA Posts: 2,438 Member: 268772 Status: Offline** Thanks Meter: 102	I can't go to suppot Area with My Box;PLS help !!! For past 3 days now; l had been trying to go to support site with my box , it keeps loading for hours without still entering into it... PLS help !!!

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06-30-2009, 13:10	#2 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	How to fix problems with support area: 1. Try to login in support area again 2. Read error messages very carefully and follow by advices that you can see in support area 3. Try to login in another support area mirror 4. Read error messages very carefully and follow by advices that you can see in support area If you are sure that you have read and understand everything that was written in support area well but problem still exist please, follow the next instruction: 1. Run DongleManager 2. Make "Read S/N" operation 3. Copy text with full dongle details from DongleManager and send dongle details (and detailed problem description) to [email protected] so we will be able to check what is wrong. Don't forget to include in your mail detailed information what is the problem with your dongle.