Box Detection Problem - GSM-Forum

murtaza_nns · 03-12-2008, 12:07

My infinity box is detected as unknown device. I update driver but the but when i update nothing happened mean i am unable to update.

**InfinitySupport** · 03-12-2008, 12:46

Hello,

Please, explain the problem more detailed. Attach screenshot of DeviceManager with unknown device.

murtaza_nns · 03-13-2008, 08:48

Here are the screenshot. I purchased the box two month ago. On both of my computer it show the same two screenshot.

**InfinitySupport** · 03-13-2008, 10:20

Hello,

Please, explain your box history. What was happened that box can't detected by PC.

murtaza_nns · 03-13-2008, 11:58

Last nite i unlocked J110i with infinity and the very next morning when have to unlock c168 this problem appear and before that my box was working very well.

**InfinitySupport** · 03-13-2008, 12:11

Hello,

Please, double check your cable (from box to PC), try to use another USB cable.
Try to connect box to another USB port and try to connect box to another PC.
Let's see results.

murtaza_nns · 03-13-2008, 12:20

I did all these things already but no luck

abumu3ed · 03-13-2008, 12:35

lightly rehot box PCB. it will work.

murtaza_nns · 03-13-2008, 12:38

I think doing this will disqualify me from warranty claim

**InfinitySupport** · 03-13-2008, 13:00

Hello,
You can contact to your reseller about this, probably he can help you.
Also, if you have another unibox or card-reader you can remove Infinity-Box smart-card from this unibox and use it in any other card-reader or unibox w/card-reader. But better to talk with reseller first if you care about warranty.

murtaza_nns · 03-13-2008, 13:03

Ok InfinitySupport team
Thanks for your kind help

murtaza_nns · 03-14-2008, 12:40

Quote:

Originally Posted by InfinitySupport

Hello,
You can contact to your reseller about this, probably he can help you.
Also, if you have another unibox or card-reader you can remove Infinity-Box smart-card from this unibox and use it in any other card-reader or unibox w/card-reader. But better to talk with reseller first if you care about warranty.

My Reseller is a good person, i send him the box and he said within 7 days he will give me new box. Thanx Mr. Tahir

03-12-2008, 12:07	#1 (permalink)
murtaza_nns No Life Poster Join Date: Mar 2006 Age: 41 Posts: 2,350 Member: 247987 Status: Offline Sonork: 100.1609015 Thanks Meter: 542	Box Detection Problem My infinity box is detected as unknown device. I update driver but the but when i update nothing happened mean i am unable to update.

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03-12-2008, 12:46	#2 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, Please, explain the problem more detailed. Attach screenshot of DeviceManager with unknown device.

03-13-2008, 10:20	#4 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, Please, explain your box history. What was happened that box can't detected by PC.

03-13-2008, 11:58	#5 (permalink)
murtaza_nns No Life Poster Join Date: Mar 2006 Age: 41 Posts: 2,350 Member: 247987 Status: Offline Sonork: 100.1609015 Thanks Meter: 542	Last nite i unlocked J110i with infinity and the very next morning when have to unlock c168 this problem appear and before that my box was working very well.

03-13-2008, 12:11	#6 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, Please, double check your cable (from box to PC), try to use another USB cable. Try to connect box to another USB port and try to connect box to another PC. Let's see results.

03-13-2008, 12:20	#7 (permalink)
murtaza_nns No Life Poster Join Date: Mar 2006 Age: 41 Posts: 2,350 Member: 247987 Status: Offline Sonork: 100.1609015 Thanks Meter: 542	I did all these things already but no luck

03-13-2008, 12:35	#8 (permalink)
abumu3ed No Life Poster Join Date: Mar 2007 Location: TuNiSiA Posts: 1,093 Member: 462224 Status: Offline Sonork: 100.1586374 Thanks Meter: 103	lightly rehot box PCB. it will work.

03-13-2008, 12:38	#9 (permalink)
murtaza_nns No Life Poster Join Date: Mar 2006 Age: 41 Posts: 2,350 Member: 247987 Status: Offline Sonork: 100.1609015 Thanks Meter: 542	I think doing this will disqualify me from warranty claim

03-13-2008, 13:00	#10 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, You can contact to your reseller about this, probably he can help you. Also, if you have another unibox or card-reader you can remove Infinity-Box smart-card from this unibox and use it in any other card-reader or unibox w/card-reader. But better to talk with reseller first if you care about warranty.

03-13-2008, 13:03	#11 (permalink)
murtaza_nns No Life Poster Join Date: Mar 2006 Age: 41 Posts: 2,350 Member: 247987 Status: Offline Sonork: 100.1609015 Thanks Meter: 542	Ok InfinitySupport team Thanks for your kind help