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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 02-15-2012, 12:28   #1 (permalink)
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Cant Login to Online Service.


Hi,
I have a quite big problem, as i cant login to Online service, im using the username and password from the Dongle Manager, and im getting a authentication failed error, I have writed a mail to [email protected] but I didnt get any reply or nothing, I was thinking that mabey i need a BB5 Activation so i ordered one and on the Best software where i choice ChK users Info i get the same data only on the bottom of the log i get something like this :
Code:

Connecting to server...
user unknown 00xxxxxxx
Error in job...

BTW. I just recived my box yeasterday so I shouldnt have any problems i think
Please Sort this matter for me asap as i didnt spend 300USD just for fun.
Best
Kamil
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Old 02-15-2012, 13:15   #2 (permalink)
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Hello,

Did you registered (updated firmware) for your box with Dongle Manager already ?
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Old 02-15-2012, 13:17   #3 (permalink)
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Yes, my friend twice, once when i got the box then when i activated [BEST]
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Old 02-15-2012, 13:32   #4 (permalink)
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Quote:
Originally Posted by kamilw.gsm View Post
Yes, my friend twice, once when i got the box then when i activated [BEST]
Ok, try to login to Online Service again now.
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Old 02-15-2012, 13:46   #5 (permalink)
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Hi,
Thank You now i can access the Online Service without any problems but when i go to my Products price list and Addons I see that my BB5 Easy Service Tool [BEST] software activation for Infinity-Box isnt activated as I have the option to buy this service, or is it normall ?
Anyway BIG Thanks for all,
Best
Kamil
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Old 02-15-2012, 13:49   #6 (permalink)
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Quote:
Originally Posted by kamilw.gsm View Post
Hi,
Thank You now i can access the Online Service without any problems but when i go to my Products price list and Addons I see that my BB5 Easy Service Tool [BEST] software activation for Infinity-Box isnt activated as I have the option to buy this service, or is it normall ?
Anyway BIG Thanks for all,
Best
Kamil
Hello,

OnlineService do not hide that option even if you have it activated.
You can f.e. activate any software for any other dongle, not for your own only.
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Old 02-15-2012, 13:58   #7 (permalink)
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Aha Thanks for that info, anyway, Thanks once more for sorting out my Issue with login to the O.S.
Topic to be closed.
Best
Kamil
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