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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 05-29-2020, 10:04   #1 (permalink)
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CARD UPGRADE issue


Token
- Type: Infinity [BEST]
- Account Status: Active
- Hardware Status: Ok
Services
- Activation 1: (0) Infinity-Box/Dongle; Firmware Version: 0138; Registered: 18-Apr-2017; Expired: 30-May-2021; Support: Active
- Activation 2: (3) Infinity [BEST]; S/N: F40C9D7A; Firmware Version: 0122; Registered: information will be available in some time; Expired: N/A; Support: N/A
- Activation 3: (7) Infinity SM; Registered: 19-Aug-2017
- More Services may be active but not listed




=== DongleManager [Infinity] v1.76 [29/05/2020 9:53:45] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01029D7A1C6A1292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): F40C9D7A
Firmware version: 0122.02
=== Process started: 29/05/2020 9:53:46 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Version check error:
Error: Your DongleManager version is expired! Download new DongleManager from Support Area and try again.
Disconnected



i told the reseller to do 2 years its like he did the one of 1 year

2 years has discount how can i make it 2 years now with discount
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Old 05-29-2020, 10:58   #2 (permalink)
Product Supporter
 
Join Date: Jun 2009
Posts: 29,186
Member: 1043909
Status: Offline
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Quote:
Originally Posted by Elasunuas View Post
Token
- Type: Infinity [BEST]
- Account Status: Active
- Hardware Status: Ok
Services
- Activation 1: (0) Infinity-Box/Dongle; Firmware Version: 0138; Registered: 18-Apr-2017; Expired: 30-May-2021; Support: Active
- Activation 2: (3) Infinity [BEST]; S/N: F40C9D7A; Firmware Version: 0122; Registered: information will be available in some time; Expired: N/A; Support: N/A
- Activation 3: (7) Infinity SM; Registered: 19-Aug-2017
- More Services may be active but not listed




=== DongleManager [Infinity] v1.76 [29/05/2020 9:53:45] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01029D7A1C6A1292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): F40C9D7A
Firmware version: 0122.02
=== Process started: 29/05/2020 9:53:46 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Version check error:
Error: Your DongleManager version is expired! Download new DongleManager from Support Area and try again.
Disconnected



i told the reseller to do 2 years its like he did the one of 1 year

2 years has discount how can i make it 2 years now with discount
Hello,


Please download latest DongleManager software here https://www.infinity-box.com/support/?s=6




Regarding 1 year or 2 years please contact to your seller. If seller need to change something he can contact to team and discuss then.
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Old 05-29-2020, 12:42   #3 (permalink)
Freak Poster
 
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=== DongleManager [Infinity] v1.80 [29/05/2020 12:40:49] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01029D7A1C6A1292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): F40C9D7A
Firmware version: 0122.02
=== Process started: 29/05/2020 12:40:50 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 29/05/2020 12:41:08 ===
=== DongleManager [Infinity] v1.80 [29/05/2020 12:41:08] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01029D7A1C6A1292
Box/Dongle found: [BEST]
Serial No (S/N): F40C9D7A
Firmware version: 0122.02
=> Activations:
- 00: Infinity-Box/Dongle v0143
- 03: [BEST] v0122
- 07: #7
=> Options:
- Infinity BEST
- Infinity SM
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Old 05-29-2020, 13:42   #4 (permalink)
Freak Poster
 
Join Date: Dec 2014
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I want to be sure if this order is 2 years

COMPLETED
Orders details
Order ID : 4820
Service Name : Infinity-Box/Dongle 2 years Updates/Support Renew, Chinese Miracle-2 included
Serial No : F40C9D7A
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Old 05-29-2020, 14:02   #5 (permalink)
Product Supporter
 
Join Date: Jun 2009
Posts: 29,186
Member: 1043909
Status: Offline
Thanks Meter: 54,526
Quote:
Originally Posted by Elasunuas View Post
COMPLETED
Orders details
Order ID : 4820
Service Name : Infinity-Box/Dongle 2 years Updates/Support Renew, Chinese Miracle-2 included
Serial No : F40C9D7A

Just login to your IOS account (yes, you have it) and see your dongle syupport expiry date
https://www.infinity-box.com/doc/?r=17


What is the result ?
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