hi inffinity team (Infinity-Box/Dongle S/N: --------- is not exist or Inactive i want soluation

:(:confused:Chinese Miracle (Test Version) Activation is FREE Impossible iteake thise error dongle is not connect (

DongleManager [Infinity-Box] v1.58 [04/10/2015 05:44:03 ã]
PC HWID: E02EEFB2C57DCA8B64F0234A01C54A15
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00016C6318201292
Box/Dongle Serial No (S/N):--------
Firmware version: 0122.02
"UK edition" status: On
Last launched Application: 0030 v.0212
Active modules:
- 03: [BEST] v.0122
Online Service Account: Infinity-Box - Online Service
- Username: ---------
- Password: -----------

Transaction ID: ----------------
Operation (550): Chinese Miracle-2 (Test Version) software activation for Infinity-Box/Dongle
(Test Version) MTK/MediaTek, RDA/Coolsand, SPD/Spreadtrum software. Here is Full Version with support
Price: 0
Balance: 0
Quantity: 0 of 5 done
Instruction: If your Main Inifnity-Box/Dongle has Active/Renewed support - you do not need to use this activation due to its already Active !
Infinity-Box/Dongle S/N: ---------- is not exist or Inactive

Your Dongle type is [BEST] !
You must select correct activation !

Your Dongle type is [BEST] !
You must select correct activation

how ?

Chinese Miracle-2 (Test Version) software activation for Infinity [BEST]

i need to enter to ios service it gives me wrong user & password

Hello,
You have to use username and password read from Dongle Manager initially.
If you still can not login to Infinity Online Service (IOS) use "Lost Password" link: https://user.infinity-box.com/settin...ry_request.php
Here is a picture: http://www.infinity-box.com/download...stPassword.png
Instruction:
1. Go here: https://user.infinity-box.com/settin...ry_request.php
2. Enter your Login
3. Enter your e-mail address
4. Click to "Reset Password" button
5. Check your mailbox, you will see an e-mail with special link
6. Click to link
7. You will get Temporary Password
8. Go here: https://user.infinity-best.com
9. Enter your Login
10. Enter your Temporary Password
11. Now you are logged in, but you must set your own new password
12. Enter your Temporary Password
13. Enter your New Own Password
14. Enter your New Own Password again
15. Click to "Ok"
Process completed

If you will have any problem - tell us at what STEP you have a problem exactly !

Br.
Infinity Box Support Team.