dongle problem - GSM-Forum

lores · 08-28-2017, 10:41

Hi to all, trying to activet samsung tool but I receive this error:

Serial Number: *
Username: *
Token Type: Infinity [BEST]
Account Status: Active
Firmware Version: 0118
Hardware Status: Probably damaged. Contact to support for details.

Can somebody help me???
Please.

sahil2000ind · 08-28-2017, 11:02

CONNECT DONGLE WITH INFINITY DONGLE MANAGER AND READ INFO

WBR
sahil2000ind

lores · 08-28-2017, 11:12

Searching...
Card-Reader: USB Smart Card Reader 0
HWID: 0007596C19801292
Box/Dongle found: [BEST]
Serial No (S/N): 1990596C
Firmware version: 0118.04
Box/Dongle misconfiguration
Diagnostic code: 21
"UK Edition" status: Off
Last launched Application: 0030 v.0229
=> Activations:
- 03: [BEST] v.0118
Diagnostic Key: 7FEBC9D49FE7354D
=> External Activations:
- SPT-Box
=== DongleManager [Infinity] v1.70 [8/28/2017 12:53:27] ===
Box/Dongle type selected: [BEST]
Card-Reader: USB Smart Card Reader 0
HWID: 0007596C19801292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 1990596C
Firmware version: 0118.04
=== Process started: 8/28/2017 12:53:28 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

InfinityHelp · 08-28-2017, 11:19

I think you know that your dongle has a problem, anyway let's try to test it once again.

1. DO not use Fenix Card-Reader !
2. Try to update dongle ONLY ONE TIME

08-28-2017, 10:41	#1 (permalink)
lores Insane Poster Join Date: Feb 2004 Age: 44 Posts: 98 Member: 51864 Status: Offline Thanks Meter: 12	dongle problem Hi to all, trying to activet samsung tool but I receive this error: Serial Number: * Username: * Token Type: Infinity [BEST] Account Status: Active Firmware Version: 0118 Hardware Status: Probably damaged. Contact to support for details. Can somebody help me??? Please.

08-28-2017, 11:02	#2 (permalink)
sahil2000ind No Life Poster Join Date: Apr 2006 Location: INDIA Age: 38 Posts: 5,596 Member: 269044 Status: Offline Sonork: 100.1590584 Thanks Meter: 3,949	CONNECT DONGLE WITH INFINITY DONGLE MANAGER AND READ INFO WBR sahil2000ind

08-28-2017, 11:12	#3 (permalink)
lores Insane Poster Join Date: Feb 2004 Age: 44 Posts: 98 Member: 51864 Status: Offline Thanks Meter: 12	Searching... Card-Reader: USB Smart Card Reader 0 HWID: 0007596C19801292 Box/Dongle found: [BEST] Serial No (S/N): 1990596C Firmware version: 0118.04 Box/Dongle misconfiguration Diagnostic code: 21 "UK Edition" status: Off Last launched Application: 0030 v.0229 => Activations: - 03: [BEST] v.0118 Diagnostic Key: 7FEBC9D49FE7354D => External Activations: - SPT-Box === DongleManager [Infinity] v1.70 [8/28/2017 12:53:27] === Box/Dongle type selected: [BEST] Card-Reader: USB Smart Card Reader 0 HWID: 0007596C19801292 Box/Dongle found: [BEST] Reading... Serial No (S/N): 1990596C Firmware version: 0118.04 === Process started: 8/28/2017 12:53:28 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2

08-28-2017, 11:19	#4 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,536	I think you know that your dongle has a problem, anyway let's try to test it once again. 1. DO not use Fenix Card-Reader ! 2. Try to update dongle ONLY ONE TIME