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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 02-25-2020, 10:09   #1 (permalink)
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infinity sp2 and mt2 not open even I have activation


hello infinity team
I purchase a new cm2 dongle
dongle registered on 29-Jun-2019 and expired date 28-Jun-2020
but few days ago when I try to open sp2 And mt2 tool for flashing
both tool are not opened . I think my activation has expired .but no
today when I checked . I saw I have more than 4 month warranty
but my tool not opened .
I try to use old version but not working
and try update firmware on dongle manager and it says . no update found on your smart card . please tell me how can I fix this problem
thanks |
#loveinfinityteam
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Old 02-25-2020, 10:41   #2 (permalink)
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Update your Dongle using Dongle manager

Sent from my BLA-L29 using Tapatalk
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Old 02-25-2020, 13:50   #3 (permalink)
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here is the image
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Old 02-25-2020, 13:51   #4 (permalink)
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Quote:
Originally Posted by gsm arafat View Post
hello infinity team
I purchase a new cm2 dongle
dongle registered on 29-Jun-2019 and expired date 28-Jun-2020
but few days ago when I try to open sp2 And mt2 tool for flashing
both tool are not opened . I think my activation has expired .but no
today when I checked . I saw I have more than 4 month warranty
but my tool not opened .
I try to use old version but not working
and try update firmware on dongle manager and it says . no update found on your smart card . please tell me how can I fix this problem
thanks |
#loveinfinityteam

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Old 02-25-2020, 13:52   #5 (permalink)
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already try but no luck
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Old 02-25-2020, 22:17   #6 (permalink)
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Quote:
Originally Posted by gsm arafat View Post
hello infinity team
I purchase a new cm2 dongle
dongle registered on 29-Jun-2019 and expired date 28-Jun-2020
but few days ago when I try to open sp2 And mt2 tool for flashing
both tool are not opened . I think my activation has expired .but no
today when I checked . I saw I have more than 4 month warranty
but my tool not opened .
I try to use old version but not working
and try update firmware on dongle manager and it says . no update found on your smart card . please tell me how can I fix this problem
thanks |
#loveinfinityteam
Hi,
Uninstall eltima/flexihub, then reboot PC and then run Infinty software.
What is the result ?
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Old 02-26-2020, 09:28   #7 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Hi,
Uninstall eltima/flexihub, then reboot PC and then run Infinty software.
What is the result ?
still same I uninstalled flaxihub use your uninstaller pro but no luck
here is my dongle information
=== DongleManager [Infinity] v1.72 [2020-02-26 14:26:55] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 1
HWID: 00001A1A21344082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 024E1A1A
Firmware version: 0139.02
"UK Edition" status: Off
Last launched Application: 0031 v.0127
=> Activations:
- 00: Infinity-Box/Dongle v.0139
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Old 02-26-2020, 10:32   #8 (permalink)
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Do you have fault.bin file in folder with software ?
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Old 02-26-2020, 14:58   #9 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Do you have fault.bin file in folder with software ?
yes here is one file whose name is fault.bin
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Old 02-26-2020, 15:43   #10 (permalink)
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Quote:
Originally Posted by gsm arafat View Post
yes here is one file whose name is fault.bin
Delete fault.bin file now and run Infinity exe.
result ?
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Old 03-01-2020, 23:28   #11 (permalink)
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I have the same problem with Infinity: the newer modules are not opening (made dongle firmware update to 0140.02)
- CM2MT2,AST,CM2SPD2,LGS,CM2MTK modules are NOT opening !!!
- SM and MModule are working
I have fault.bin file in the software folder and it reapers evry time I want start the program even if it was deleted before...
I have uninstalled flexihub from my PC...what seems to be the answer to the problem????


=== DongleManager [Infinity] v1.72 [3/2/2020 0:22:29] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00006F0900001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): xxxxxxxx
Firmware version: 0140.02
=== Process started: 3/2/2020 0:22:33 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 03-02-2020, 10:08   #12 (permalink)
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Quote:
Originally Posted by dragosgsm View Post
I have the same problem with Infinity: the newer modules are not opening (made dongle firmware update to 0140.02)
- CM2MT2,AST,CM2SPD2,LGS,CM2MTK modules are NOT opening !!!
- SM and MModule are working
I have fault.bin file in the software folder and it reapers evry time I want start the program even if it was deleted before...
I have uninstalled flexihub from my PC...what seems to be the answer to the problem????


=== DongleManager [Infinity] v1.72 [3/2/2020 0:22:29] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00006F0900001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): xxxxxxxx
Firmware version: 0140.02
=== Process started: 3/2/2020 0:22:33 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
https://www.infinity-box.com/support/?r=100103
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