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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 10-18-2021, 18:18   #1 (permalink)
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CM2 Smart-Card misconfiguration


Username: 005C7F3D0F
==> Scan C:\Users\Tunisia-Firmwares\Desktop\DongleManager_3 for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0
==> Scan C:\Users\Tunisia-Firmwares\Desktop\DongleManager_3 for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan C:\Users\Tunisia-Firmwares\Desktop\DongleManager_3 for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 0
No reports found
=== DongleManager [Infinity] v1.87 [18/10/2021 18:17:02] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00003D0F17B14082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 5C7F3D0F
Firmware version: 0150.02
=== Started: 18/10/2021 18:17:03 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?
No
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Old 10-18-2021, 18:24   #2 (permalink)
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this problem after installing HTTP Debugger Pro for test problem connection Internet other tool
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Old 10-18-2021, 20:53   #3 (permalink)
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Ok, good. You know the problem reason so you know how to avoid it in the future.

Now update dongle firmware with Infinity DongleManager and also in future do not delet fault.bin file but just use this method https://infinity-box.com/support/?r=100155
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Old 10-18-2021, 21:29   #4 (permalink)
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see this report and fix issue video in arabic
https://forum.gsmhosting.com/vbb/f29.../#post14441581
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