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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 06-01-2020, 08:32   #1 (permalink)
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hello sir my infinity cm2 is need contact support
=== DongleManager [Infinity] v1.80 [5/31/2020 23:00:41] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000011D721344082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 088B11D7
Firmware version: 0143.02
=== Process started: 5/31/2020 23:00:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact

please sir is going to 7 days now my infinity cm2 is need contact support i need your help on it
=== DongleManager [Infinity] v1.80 [5/31/2020 23:00:41] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000011D721344082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 088B11D7
Firmware version: 0143.02
=== Process started: 5/31/2020 23:00:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact

Last edited by YellowBoss; 06-01-2020 at 11:02.
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Old 06-01-2020, 11:02   #2 (permalink)
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Quote:
Originally Posted by lopezd View Post
hello sir my infinity cm2 is need contact support
=== DongleManager [Infinity] v1.80 [5/31/2020 23:00:41] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000011D721344082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 088B11D7
Firmware version: 0143.02
=== Process started: 5/31/2020 23:00:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact

please sir is going to 7 days now my infinity cm2 is need contact support i need your help on it
=== DongleManager [Infinity] v1.80 [5/31/2020 23:00:41] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000011D721344082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 088B11D7
Firmware version: 0143.02
=== Process started: 5/31/2020 23:00:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact
attach here fault.bin file from Infinity software folder.

Also you can send problem details and file via e-mail - https://www.infinity-box.com/contact/
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Old 06-04-2020, 22:43   #3 (permalink)
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below is the link for fault.bin file

fault
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Old 06-04-2020, 23:03   #4 (permalink)
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dear Team,

please help my friend to fix his dongle

thanks in advance.
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Old 06-04-2020, 23:25   #5 (permalink)
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What was the reason to share dongle with eltima ?

https://www.infinity-box.com/support/
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Old 06-04-2020, 23:26   #6 (permalink)
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Quote:
Originally Posted by Yusuf Lawal View Post
dear Team,

please help my friend to fix his dongle

thanks in advance.
It looks like it's not so urgent. We asked to upload file several days ago.
Now let your friend read information by link and make an explanation.
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Old 06-04-2020, 23:53   #7 (permalink)
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Please sir pardon me sir I'm new user
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Old 06-05-2020, 08:55   #8 (permalink)
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Quote:
Originally Posted by lopezd View Post
Please sir pardon me sir I'm new user
Your are always welcome !
Anyway here is technical forum and we need technical details - what was the reason to share dongle with eltima ?
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Old 06-05-2020, 10:50   #9 (permalink)
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I used flexiblehub to removed frp on Samsung phone, didn't know it will affect your CM2 DONGLE. they should please give you second chance.
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Old 06-05-2020, 11:04   #10 (permalink)
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Quote:
Originally Posted by lopezd View Post
I used flexiblehub to removed frp on Samsung phone, didn't know it will affect your CM2 DONGLE. they should please give you second chance.
Ok, update dongle firmware now. Let's hope it will be fixed.




Also please read this to avoid future problem - https://www.infinity-box.com/support/


Code:
NOTE:
- Smart-Card is a software configuration and protection unit
-  Do not use any kind of debuggers, disassemblers, remote/network  sharing, port sniff/trace/analyze and similar software to avoid software  conflicts !
- Any kind of Smart-Card remote/network sharing and/or protocol trace/sniff is strictly forbidden !
- Any kind of software debug/disassemble attempt may damage Smart-Card permanently !
- Violation of usage rules may lead to Smart-Card misconfiguration and damage !
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