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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 09-04-2008, 23:18   #1 (permalink)
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customer, pay for mistakes that Infinity team made


The modifications that I did on both infinity and pinfinder adapter pretty much failed to detect pinout. The pinfinder adaptor did not detect pinout even manually. Product Supporter added that maybe I have very low voltage value on pin 1 so I should open the unibox (infinity box) and short diode according to the picture in the manual but still did not work.

After two or three weeks with my dead box ( pinfinder) Product Supporter came up to “solve” the problem again, he asked me if the PCB adopter is working and advised me to take any phone that I knew its pinout and set pinout in manual mode and try to flash/unlock phone. Still connection problem even if you swap tx/rx

My complaints:

Given that the pinfinder adapter is not working as it’s meant to be, I really feel that it is PCB defective and should be replaced.
Infinity support team chose not to perform any kind of replacement procedure and told me to contact my reseller for replacement.

I would like some explanation as to why the PCB did not work as I was told the unit was high quality, and that I would have no problem with it.

I spoke with my reseller and asked me to send it back for replacement
Below are the FEDEX charges for my replacement.

Shipping charges to my reseller (Tanzania to china) FedEx express 65.27usd
Shipping charges (China to Tanzania) FedEx express 65.27usd
Total 130.14usd

Why should I, the customer, pay for mistakes that Infinity team made when soldering the PCB?

Last edited by calvinpower; 09-04-2008 at 23:25.
 
Old 09-05-2008, 12:15   #2 (permalink)
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Dear Friends,

You can see detailed history of our discussuion here: http:///vbb/showthread.php?t=583164
and here: http:///vbb/showth...=579478&page=2
Current thread is closed due to everything was discussed already many times.
Please, reffer to original thread for more information about real situation.
 
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Are you making us pay for something that is free in the old versions?? mgtsales Universalbox 1 12-02-2009 16:19
Great infinity team when my mistake pls. venuno Infinity-Box 3 07-08-2009 11:37
infinity team pay attention zeeshan tayyab Infinity-Box 1 03-26-2009 11:32
customer, pay for mistakes that Infinity team made calvinpower The Market Feed Back 0 09-05-2008 14:25
U can do that infinity team! pkghosh1 Infinity-Box 3 01-03-2008 21:41

 



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