Problem with support - GSM-Forum

=CostyGSM= · 05-16-2007, 21:03

i can't go to support page,i downloaded latest support manager but allways i get the message to download latest manager.How can i solve this problem?

InfinityHelp · 05-16-2007, 21:05

hello!

please send dongle info readed by dongle manager to
[email protected]
i will check what could be a problem

=CostyGSM= · 05-17-2007, 07:34

i sent you mail,the user and pass fields are empty in the log file,my card was repaired online some moths ago

InfinityHelp · 05-17-2007, 09:07

hello!

yes, that was a reason. i set needed changes on server, please upgreat yur dongle to latest version, this also will repair your login problems

=CostyGSM= · 05-17-2007, 10:26

----------Process started:2:25:35 AM----------
Locating Emeralda server...
Emeralda server address found.
Connecting to Emeralda server...
Server connection successfully established.
S/N: ********, Firmware: 0108.01
Authenticating on server...
Authentication stage error: Server reported error:[0006] Your account is suspended. Contact to [email protected]

**InfinitySupport** · 05-17-2007, 10:35

@=CostyGSM=
Try to make upgrade again, check username/pass after upgrade and let me know about results.

=CostyGSM= · 05-17-2007, 10:46

Thanks,all is working fine now

05-16-2007, 21:03	#1 (permalink)
=CostyGSM= No Life Poster Join Date: Dec 2003 Posts: 1,435 Member: 46387 Status: Offline Thanks Meter: 139	Problem with support i can't go to support page,i downloaded latest support manager but allways i get the message to download latest manager.How can i solve this problem?

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05-16-2007, 21:05	#2 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	hello! please send dongle info readed by dongle manager to [email protected] i will check what could be a problem

05-17-2007, 07:34	#3 (permalink)
=CostyGSM= No Life Poster Join Date: Dec 2003 Posts: 1,435 Member: 46387 Status: Offline Thanks Meter: 139	i sent you mail,the user and pass fields are empty in the log file,my card was repaired online some moths ago

05-17-2007, 09:07	#4 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	hello! yes, that was a reason. i set needed changes on server, please upgreat yur dongle to latest version, this also will repair your login problems

05-17-2007, 10:26	#5 (permalink)
=CostyGSM= No Life Poster Join Date: Dec 2003 Posts: 1,435 Member: 46387 Status: Offline Thanks Meter: 139	----------Process started:2:25:35 AM---------- Locating Emeralda server... Emeralda server address found. Connecting to Emeralda server... Server connection successfully established. S/N: ********, Firmware: 0108.01 Authenticating on server... Authentication stage error: Server reported error:[0006] Your account is suspended. Contact to [email protected]

05-17-2007, 10:35	#6 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	@=CostyGSM= Try to make upgrade again, check username/pass after upgrade and let me know about results.

05-17-2007, 10:46	#7 (permalink)
=CostyGSM= No Life Poster Join Date: Dec 2003 Posts: 1,435 Member: 46387 Status: Offline Thanks Meter: 139	Thanks,all is working fine now