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Old 11-22-2018, 16:07   #1 (permalink)
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Dear Infinity Team, What Happen To My Infinity Box Dongle


Dear Infinity Team,

What Happen To My Infinity Box Dongle, theres a problem when i insert it to my laptop
please help me with my problem. it is already activated also in Infinity SM i payed activation
my expiration date is August 31, 2019, please help me my problem to solve





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Old 11-22-2018, 17:03   #2 (permalink)
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Quote:
Originally Posted by meerl329 View Post
Dear Infinity Team,

What Happen To My Infinity Box Dongle, theres a problem when i insert it to my laptop
please help me with my problem. it is already activated also in Infinity SM i payed activation
my expiration date is August 31, 2019, please help me my problem to solve





Connect CM2-dongle ONLY on your pc,open Cm2 software.
Results ??
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Old 11-22-2018, 19:41   #3 (permalink)
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Quote:
Originally Posted by meerl329 View Post
Dear Infinity Team,

What Happen To My Infinity Box Dongle, theres a problem when i insert it to my laptop
please help me with my problem. it is already activated also in Infinity SM i payed activation
my expiration date is August 31, 2019, please help me my problem to solve





What software version do you want to run ?
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Old 11-23-2018, 00:24   #4 (permalink)
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0137 version expiration date august 31,2019
i only connect cm2 dongle but same problem
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Old 11-23-2018, 06:55   #5 (permalink)
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Originally Posted by YellowBoss View Post
What software version do you want to run ?
hello everyone im facing the same problem but when i run cm2 mtk mt2 2 or 3 time it openes but some time it says dongle not have active module
and some time it works fine my support is expire but my dongle has this fimrware version v0137
this could be activation expire problem?
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Old 11-23-2018, 08:04   #6 (permalink)
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same problem here .
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Old 11-23-2018, 08:42   #7 (permalink)
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Originally Posted by meerl329 View Post
0137 version expiration date august 31,2019
i only connect cm2 dongle but same problem
What software version do you want to run ?
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Old 11-23-2018, 08:42   #8 (permalink)
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Originally Posted by Arslanmayo View Post
hello everyone im facing the same problem but when i run cm2 mtk mt2 2 or 3 time it openes but some time it says dongle not have active module
and some time it works fine my support is expire but my dongle has this fimrware version v0137
this could be activation expire problem?
if you have firmware 0137 this means no problem with activation.

You should run only one exe at a time but not 2 or 3.
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Old 11-23-2018, 08:43   #9 (permalink)
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same problem here .
What is your same problem ?
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Old 11-23-2018, 10:08   #10 (permalink)
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Originally Posted by YellowBoss View Post
What is your same problem ?
maybe the damage is hardware in dongle. can i transfer my smart card to other box or dongle
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Old 11-23-2018, 16:19   #11 (permalink)
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maybe the damage is hardware in dongle. can i transfer my smart card to other box or dongle
- Run CardID software - https://www.infinity-box.com/support/?r=7
- Select Card-Reader
- Click to "Read" button

DO NOT send screenshot/video but copy/paste text from software window !
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Old 11-24-2018, 02:05   #12 (permalink)
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here is the logs sir

Infinity-Box CardID v1.09
Error when connecting Card in: Generic EMV Smartcard Reader 0
SmartCard API error #2148532326
The smart card is not responding to a reset.
Error when connecting Card in: Generic EMV Smartcard Reader 0
SmartCard API error #2148532326
The smart card is not responding to a reset.
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Old 11-24-2018, 03:40   #13 (permalink)
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Can i used another card reader or box to insert my infinity smart card cause i try to insert it to another box and its working
and if i can used another card reader or box. can you recommend me what kind and how much it cost so that i can buy one
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Old 11-24-2018, 14:31   #14 (permalink)
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Originally Posted by meerl329 View Post
Can i used another card reader or box to insert my infinity smart card cause i try to insert it to another box and its working
and if i can used another card reader or box. can you recommend me what kind and how much it cost so that i can buy one
I recommend Alcor smartcard reader,if you want box having same Reader PM me.
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Old 11-25-2018, 03:04   #15 (permalink)
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Thanks for the comments and suggestion and i appreciate that
but i open it and did it repair myself and it is working fine for now
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