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Old 08-07-2021, 10:13   #1 (permalink)
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misconfiguration


==== [07/08/2021 1:55:58 PM] ====
Connect Infinity Box/Dongle to PC and DISCONNECT all other Boxes/Dongles
=== DongleManager [Infinity] v1.88 [07/08/2021 1:56:00 PM] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000CCDA21344082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): 3B2ACCDA
Firmware version: 0148.02
Box/Dongle misconfiguration
Diagnostic code: 66
"UK Edition" status: Off
Last launched Application: 0030 v.0148
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0148
=> Options:
- Infinity-Box/Dongle [CM2]
Smart-Card update process may takes up to 4-5 minutes

Software may seem hanging but DO NOT close or terminate application, just let the process to be finished

- Connect Infinity Box/Dongle to PC and DISCONNECT all other Boxes/Dongles
- Disable Antivirus and Firewall
- DO NOT interrupt process even if you think that software freez!
=== DongleManager [Infinity] v1.88 [07/08/2021 1:56:10 PM] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000CCDA21344082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 3B2ACCDA
Firmware version: 0148.02
=== Started: 07/08/2021 1:56:11 PM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?
Yes
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Box/Dongle misconfiguration
Diagnostic code: 66
Username: 003B2ACCDA
==> Scan C:\Users\Raees\Desktop\DongleManager for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0
==> Scan C:\Users\Raees\Desktop\DongleManager for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan C:\Users\Raees\Desktop\DongleManager for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 1
Upload: c:\InfinityBox\BEST2\fault.bin
Smart-Card update process may takes up to 4-5 minutes

Software may seem hanging but DO NOT close or terminate application, just let the process to be finished

- Connect Infinity Box/Dongle to PC and DISCONNECT all other Boxes/Dongles
- Disable Antivirus and Firewall
- DO NOT interrupt process even if you think that software freez!
Delete: c:\InfinityBox\BEST2\fault.bin
You can contact to support with this reference: Ticket-ID:1628326606.790~003B2ACCDA~fault.bin;

Answer is here https://forum.infinity-box.com//viewtopic.php?p=3135
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Old 08-07-2021, 10:39   #2 (permalink)
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