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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 07-17-2021, 11:29   #1 (permalink)
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Unhappy Device still Locked Credits deducted


Order/Transaction ID:967537/1254312Date:2021-07-07 09:14:13Amount:-5Credits from/to:SystemProduct:SPD unlock SLS:1/2/3 rev2Status:COMPLETEDTag:357735910895507
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Old 07-17-2021, 11:42   #2 (permalink)
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log

Operation : SP Unlock [ v2.13 ]
BootMode : SVC

1. Power off device, wait 10-15 seconds
2. Not hold any key on device ( OLD devices - 1 : VOL+ , 2 : VOL- )
3. Insert cable in device!

Wait for device ...

Device Connected!
Enter SVC ...
Waiting Device ...
Check SVC ...
SVC : DiagChannel opened!

Boot Done!

SOC GEN : UniSoc ( E-family and Modern )
BuildInfo : Mantis_00WW-user 11 RP1A.201005.001 V1.180_B01 release-keys
Platform Version: MOCORTM_17C_W21.11.2_P1_Debug
Project Version: pike2_pub
BASE Version: FM_BASE_17C_W21.11.2_P1
HW Version: sc7731e_modem
CMP_Time : 04-14-2021 18:44:01

MODEM TAG : MOCORTM_17C_W21.11.2_P1_Debug_FM_BASE_17C_W21.11.2 _P1_sc7731e_modem_pike2_pub

NVMng : SecurityInfo
IMEI[1] : 357735910895507
IMEI[2] : 357735910895515
WIFIMAC : 44917C05A64A
BT_MAC : 44917C05A649
SEC : SLS:2, SKS:0, SKV:4


SLStatus : 2C
Status : Locked! Server unlock required!

Connecting to server...
Connected
Init...
Init: Ok
Authenticating...
Authenticated
Checking Client version...
Client version Ok
Balance: 21, price:5
Process...
Finished
Disconnected

Unlocking device ...
Sync data ...
Device unlocked!

Done!
Elapsed: 00:00:41
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Old 07-17-2021, 12:03   #3 (permalink)
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Read NVM backup and upload for check, please.
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Old 07-18-2021, 08:38   #4 (permalink)
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Nokia TA-1342

If anyone have Nokia TA-1342 you can try to backup nvm to check what's wrong my customer took it he couldn't wait any longer
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Old 07-18-2021, 10:24   #5 (permalink)
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Quote:
Originally Posted by kgerlard View Post
If anyone have Nokia TA-1342 you can try to backup nvm to check what's wrong my customer took it he couldn't wait any longer
Order has been refunded. Please check it.
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Old 07-18-2021, 20:11   #6 (permalink)
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Thank you for your support
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Old 08-07-2021, 08:58   #7 (permalink)
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Quote:
Originally Posted by JayDi View Post
Read NVM backup and upload for check, please.

Here is lock nvm backup https://mega.nz/file/IVwlxQAK#JRy5Y3...Gw7eQYMQ5KUK_A
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Old 08-07-2021, 10:00   #8 (permalink)
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Quote:
Originally Posted by johnmadzeka1 View Post
What is the model name?
Any problem with it?
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