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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 02-21-2016, 00:59   #1 (permalink)
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dongle is blocked


DongleManager [Infinity-Box] v1.61 [20/02/2016 06:56:42 p.m.]
PC HWID: F68EA4130D3143AE9FD8E541FC5757D3
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00021E3700001942
Box/Dongle Serial No (S/N): 9CA11E37
Firmware version: 0130.02
Box/Dongle Status: 52
Box/Dongle is blocked: black list
Contact to support
"UK edition" status: Off
Last launched Application: 0030 v.0140
Active modules:
Box/Dongle key: 7F64A0D544D57D64
Box/Dongle Identification data is damaged, ErrorCode #52
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Old 02-21-2016, 01:15   #2 (permalink)
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Quote:
Originally Posted by juegoxd0111 View Post
DongleManager [Infinity-Box] v1.61 [20/02/2016 06:56:42 p.m.]
PC HWID: F68EA4130D3143AE9FD8E541FC5757D3
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00021E3700001942
Box/Dongle Serial No (S/N): 9CA11E37
Firmware version: 0130.02
Box/Dongle Status: 52
Box/Dongle is blocked: black list
Contact to support
"UK edition" status: Off
Last launched Application: 0030 v.0140
Active modules:
Box/Dongle key: 7F64A0D544D57D64
Box/Dongle Identification data is damaged, ErrorCode #52
Why do you use USB trace software together with CM2 ?
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Old 02-21-2016, 01:17   #3 (permalink)
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Yes


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Old 02-21-2016, 01:23   #4 (permalink)
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Quote:
Originally Posted by juegoxd0111 View Post
Yes


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Question: Why do you use USB trace software together with CM2 ?
Answer: Yes

Not bad
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Old 02-21-2016, 01:27   #5 (permalink)
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hello sorry I did not know it was to trace I thought it was a software to see what ports have in my computer


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Old 02-21-2016, 01:35   #6 (permalink)
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Quote:
Originally Posted by juegoxd0111 View Post
hello sorry I did not know it was to trace I thought it was a software to see what ports have in my computer


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You can see all USB ports without any software, just look at your PC and you will see USB ports. Black one is USB2, blue one is USB3.

Any other interesting explanation what was the reason to trace usb communication ?
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Old 02-21-2016, 01:40   #7 (permalink)
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I talked about the samsung com ports for when I want to do SAI spt in device manager recognizes as a modem and which port Nose
Therefore install the program which port specific and not be tested one by one


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Old 02-21-2016, 01:54   #8 (permalink)
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uninstalled already ?
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Old 02-21-2016, 01:55   #9 (permalink)
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dongle is blocked

Yes


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Old 02-21-2016, 01:56   #10 (permalink)
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if you already uninstall


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Old 02-21-2016, 02:58   #11 (permalink)
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Help!! Please


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Old 02-21-2016, 04:21   #12 (permalink)
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- Run DongleManager
- Update Dongle firmware now ONLY ONE TIME


- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid forever-blocked Dongle !
- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 (three) tries
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Old 02-21-2016, 05:42   #13 (permalink)
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Excuse me some sort of program to completely erase spyware may aya left traces


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