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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 09-05-2020, 19:07   #1 (permalink)
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Dongle identification data damaged.


=== DongleManager [Infinity] v1.80 [9/5/2020 15:04:43] ===
Searching...
Card-Reader: GsmEasy S-Reader 0
HWID: 0001141D21F34082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 2181141D
Firmware version: 0145.02
=== Process started: 9/5/2020 15:04:45 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
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Old 09-06-2020, 10:43   #2 (permalink)
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Quote:
Originally Posted by mossaddis View Post
=== DongleManager [Infinity] v1.80 [9/5/2020 15:04:43] ===
Searching...
Card-Reader: GsmEasy S-Reader 0
HWID: 0001141D21F34082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 2181141D
Firmware version: 0145.02
=== Process started: 9/5/2020 15:04:45 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Hello,

There is a software conflict with the next application(s):

C:\program files (x86)\intel\bluetooth\devmonsrv.exe
C:\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe
C:\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files (x86)\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files\via xhci uasp utility\usb3monitor.exe

What to do:

1. Delete or rename files (see above)
2. Reboot PC
3. Delete fault.bn file
4. Update dongle firmware with DongleManager now
5. Run Infinity software.
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Old 09-06-2020, 13:54   #3 (permalink)
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Talking Thank You

Ohhh after deleting the folder, the software worked. Thank You Bro
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Old 09-06-2020, 14:48   #4 (permalink)
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Why does it have to be like this though ?
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Old 09-06-2020, 15:51   #5 (permalink)
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Quote:
Originally Posted by mossaddis View Post
Why does it have to be like this though ?
It's quite hard to explain the theory.
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