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Old 07-28-2020, 15:51   #1 (permalink)
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Dongle issue 70


Sir,
Plz Help

=== DongleManager [Infinity] v1.80 [28-Jul-20 20:34:07] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000C67918434082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 3D4BC679
Firmware version: 0144.02
=== Process started: 28-Jul-20 20:34:08 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 07-28-2020, 22:01   #2 (permalink)
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Quote:
Originally Posted by Riyadmobile View Post
Sir,
Plz Help

=== DongleManager [Infinity] v1.80 [28-Jul-20 20:34:07] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000C67918434082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 3D4BC679
Firmware version: 0144.02
=== Process started: 28-Jul-20 20:34:08 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Hello,

There is a software conflict with the next application(s):

C:\program files (x86)\intel\bluetooth\devmonsrv.exe
C:\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe
C:\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files (x86)\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files\via xhci uasp utility\usb3monitor.exe

What to do:

1. Delete or rename files (see above)
2. Reboot PC
3. Delete fault.bn file
4. Update dongle firmware with DongleManager now
5. Run Infinity software.
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Old 07-29-2020, 17:19   #3 (permalink)
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Cm2

Quote:
Originally Posted by InfinityHelp View Post
Hello,

There is a software conflict with the next application(s):

C:\program files (x86)\intel\bluetooth\devmonsrv.exe
C:\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe
C:\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files (x86)\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files\via xhci uasp utility\usb3monitor.exe

What to do:

1. Delete or rename files (see above)
2. Reboot PC
3. Delete fault.bn file
4. Update dongle firmware with DongleManager now
5. Run Infinity software.


Sir ,
Same probme ,what can i do
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Old 07-29-2020, 18:22   #4 (permalink)
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Quote:
Originally Posted by Riyadmobile View Post
Sir ,
Same probme ,what can i do
Dear Friend, do not worry !
Problem is not serious !
Your PC has some kind of incompatibility or maybe you are using some kind of incomparible software.
Infinity Team supporters will help you to fix your PC !

STEP 1: go to folder C:\InfinityBox\CM2MT2\ or C:\InfinityBox\CM2SP2\
STEP 2: find file fault.bin
STEP 3: upload file to https://mega.nz/ or send to support via e-mail - https://www.infinity-box.com/contact/
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Old 07-30-2020, 11:41   #5 (permalink)
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Smart-Card misconfiguration Contact to support

Quote:
Originally Posted by InfinityHelp View Post
Dear Friend, do not worry !
Problem is not serious !
Your PC has some kind of incompatibility or maybe you are using some kind of incomparible software.
Infinity Team supporters will help you to fix your PC !

STEP 1: go to folder C:\InfinityBox\CM2MT2\ or C:\InfinityBox\CM2SP2\
STEP 2: find file fault.bin
STEP 3: upload file to https://mega.nz/ or send to support via e-mail - https://www.infinity-box.com/contact/
fault.bin not found, now wt can i do??

[email protected]
+88 01711225274
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Old 07-30-2020, 12:50   #6 (permalink)
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Quote:
Originally Posted by Riyadmobile View Post
fault.bin not found, now wt can i do??

[email protected]
+88 01711225274
don't worry sir, nobody will push you if you do not want to provide fault.bin file.
you have the same issue not first time and this means your PC must be re-configured

it's very bad that you don't give file because with file we can solve the problem in minutes but without file it may takes days. ok, let's start !


STEP 1: Download and run Sysinternals Process Explorer - https://download.sysinternals.com/fi...ssExplorer.zip
STEP 2: Run procexp64.exe
STEP 3: go to menu File -> Save
STEP 4: Save file
STEP 5: Copy/paste file content here
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Old 07-31-2020, 03:56   #7 (permalink)
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cm2 misconfigaretion

Quote:
Originally Posted by InfinityHelp View Post
don't worry sir, nobody will push you if you do not want to provide fault.bin file.
you have the same issue not first time and this means your PC must be re-configured

it's very bad that you don't give file because with file we can solve the problem in minutes but without file it may takes days. ok, let's start !


STEP 1: Download and run Sysinternals Process Explorer - https://download.sysinternals.com/fi...ssExplorer.zip
STEP 2: Run procexp64.exe
STEP 3: go to menu File -> Save
STEP 4: Save file
STEP 5: Copy/paste file content here

procexp64 this file 64bit ,my oparating system 32bit .i need procexp32 bit plz send link
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Old 07-31-2020, 11:13   #8 (permalink)
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cm2 misconfigaretion

Quote:
Originally Posted by InfinityHelp View Post
don't worry sir, nobody will push you if you do not want to provide fault.bin file.
you have the same issue not first time and this means your PC must be re-configured

it's very bad that you don't give file because with file we can solve the problem in minutes but without file it may takes days. ok, let's start !


STEP 1: Download and run Sysinternals Process Explorer - https://download.sysinternals.com/fi...ssExplorer.zip
STEP 2: Run procexp64.exe
STEP 3: go to menu File -> Save
STEP 4: Save file
STEP 5: Copy/paste file content here

procexp64 this file 64bit ,my oparating system 32bit .i need procexp32 bit plz send link
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Old 07-31-2020, 11:15   #9 (permalink)
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Quote:
Originally Posted by Riyadmobile View Post
procexp64 this file 64bit ,my oparating system 32bit .i need procexp32 bit plz send link
zip file has two exe,
one is procexp.exe for x32
and another one procexp64.exe for x64
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Old 08-01-2020, 06:54   #10 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
zip file has two exe,
one is procexp.exe for x32
and another one procexp64.exe for x64
(this is my file content)

Process CPU Private Bytes Working Set PID Description Company Name
System Idle Process 95.85 0 K 24 K 0
System 0.12 132 K 920 K 4
Interrupts 0.35 0 K 0 K n/a Hardware Interrupts and DPCs
smss.exe 520 K 1,172 K 240
csrss.exe < 0.01 3,272 K 5,004 K 336
csrss.exe 0.29 2,612 K 6,996 K 384
wininit.exe 1,696 K 4,584 K 392
services.exe 0.01 5,876 K 9,664 K 484
svchost.exe 0.01 4,848 K 9,824 K 592 Host Process for Windows Services Microsoft Corporation
WmiPrvSE.exe 7,780 K 11,724 K 376
WmiPrvSE.exe 2,900 K 6,304 K 692
explorer.exe 17,512 K 25,112 K 3836 Windows Explorer Microsoft Corporation
dllhost.exe 2,400 K 5,912 K 5720 COM Surrogate Microsoft Corporation
svchost.exe 4,620 K 8,288 K 672 Host Process for Windows Services Microsoft Corporation
svchost.exe 25,224 K 26,928 K 764 Host Process for Windows Services Microsoft Corporation
audiodg.exe 15,940 K 15,568 K 2268
svchost.exe 0.25 106,900 K 111,780 K 796 Host Process for Windows Services Microsoft Corporation
dwm.exe 2,020 K 6,128 K 1348 Desktop Window Manager Microsoft Corporation
svchost.exe < 0.01 26,668 K 43,812 K 820 Host Process for Windows Services Microsoft Corporation
taskeng.exe 1,956 K 5,072 K 3468
svchost.exe < 0.01 9,836 K 16,920 K 956 Host Process for Windows Services Microsoft Corporation
svchost.exe < 0.01 34,072 K 35,900 K 116 Host Process for Windows Services Microsoft Corporation
spoolsv.exe 6,776 K 11,576 K 816 Spooler SubSystem App Microsoft Corporation
svchost.exe < 0.01 11,744 K 13,784 K 268 Host Process for Windows Services Microsoft Corporation
taskhost.exe 8,748 K 10,016 K 1284 Host Process for Windows Tasks Microsoft Corporation
SearchIndexer.exe < 0.01 30,764 K 21,996 K 1916 Microsoft Windows Search Indexer Microsoft Corporation
svchost.exe < 0.01 7,456 K 17,284 K 1884 Host Process for Windows Services Microsoft Corporation
wmpnetwk.exe < 0.01 7,268 K 4,132 K 248 Windows Media Player Network Sharing Service Microsoft Corporation
svchost.exe 64,536 K 29,440 K 2368 Host Process for Windows Services Microsoft Corporation
AvastSvc.exe 0.01 47,584 K 144,508 K 1688 avast! Service ALWIL Software
svchost.exe 1,992 K 5,368 K 1628 Host Process for Windows Services Microsoft Corporation
taskhost.exe 3,968 K 5,112 K 2220
ByteFenceService.exe < 0.01 48,384 K 1,832 K 1528 ByteFence Anti-Malware Byte Technologies LLC
rtop_svc.exe 2,448 K 5,668 K 2272 ByteFence Real-time Protection Service Byte Technologies LLC.
rtop_bg.exe 0.01 1,548 K 5,708 K 4600 ByteFence Real-time Protection Background Process Byte Technologies LLC.
WmiApSrv.exe 1,892 K 5,112 K 4008 WMI Performance Reverse Adapter Microsoft Corporation
lsass.exe 5,608 K 11,664 K 492 Local Security Authority Process Microsoft Corporation
lsm.exe 2,712 K 4,292 K 500
winlogon.exe < 0.01 3,148 K 7,316 K 420
explorer.exe 0.01 58,692 K 89,012 K 1356 Windows Explorer Microsoft Corporation
wrar393.exe 14,084 K 21,080 K 2408
procexp.exe 2,596 K 6,720 K 4488 Sysinternals Process Explorer Sysinternals - www.sysinternals.com
procexp64.exe 1.80 18,320 K 33,804 K 3860 Sysinternals Process Explorer Sysinternals - www.sysinternals.com
AvastUI.exe 0.01 9,652 K 7,340 K 264
urbrowser.exe 0.03 103,892 K 183,472 K 2864
urbrowser.exe 2,516 K 7,220 K 3200
urbrowser.exe 2,160 K 6,308 K 648
urbrowser.exe 41,660 K 56,140 K 2972
urbrowser.exe 8,400 K 15,308 K 2152
urbrowser.exe < 0.01 24,740 K 62,064 K 2712 UR The Adaptive Bee team
urbrowser.exe 0.34 27,352 K 52,148 K 3420 UR The Adaptive Bee team
urbrowser.exe 21,948 K 41,544 K 2688 UR The Adaptive Bee team
urbrowser.exe 0.81 45,228 K 81,456 K 2496 UR The Adaptive Bee team
urbrowser.exe 23,236 K 50,560 K 3768 UR The Adaptive Bee team
urbrowser.exe 20,920 K 37,736 K 1368 UR The Adaptive Bee team
urbrowser.exe 18,116 K 33,652 K 3556 UR The Adaptive Bee team
urbrowser.exe 22,776 K 40,896 K 3320 UR The Adaptive Bee team
urbrowser.exe 0.03 94,400 K 397,428 K 4148 UR The Adaptive Bee team
urbrowser.exe 138,872 K 159,792 K 4920 UR The Adaptive Bee team
urbrowser.exe 12,692 K 15,180 K 4864 UR The Adaptive Bee team
urbrowser.exe < 0.01 41,848 K 74,812 K 4460 UR The Adaptive Bee team
urbrowser.exe 0.03 38,040 K 61,112 K 4164 UR The Adaptive Bee team
urbrowser.exe 0.02 39,020 K 78,500 K 3764 UR The Adaptive Bee team
urbrowser.exe 66,604 K 110,932 K 912 UR The Adaptive Bee team
urbrowser.exe 39,640 K 92,108 K 2744 UR The Adaptive Bee team
urbrowser.exe 14,192 K 22,568 K 4496 UR The Adaptive Bee team
ByteFence.exe < 0.01 314,400 K 128,164 K 332
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Old 08-01-2020, 07:56   #11 (permalink)
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Quote:
Originally Posted by Riyadmobile View Post
(this is my file content)

..
find at your PC these files:

C:\program files (x86)\intel\bluetooth\devmonsrv.exe
C:\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe
C:\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files (x86)\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files\via xhci uasp utility\usb3monitor.exe


Have you found it ?
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Old 08-01-2020, 08:10   #12 (permalink)
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cm2 misconfiguration

Quote:
Originally Posted by InfinityHelp View Post
find at your PC these files:

C:\program files (x86)\intel\bluetooth\devmonsrv.exe
C:\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe
C:\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files (x86)\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files\via xhci uasp utility\usb3monitor.exe


Have you found it ?
Not found this file in my pc ..plz help
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Old 08-01-2020, 08:17   #13 (permalink)
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Quote:
Originally Posted by Riyadmobile View Post
Not found this file in my pc ..plz help
Please do uble check your PC once again and try to find at least on of these files.

result ?
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Old 08-01-2020, 08:59   #14 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Please do uble check your PC once again and try to find at least on of these files.

result ?


i dont understand uble check. im new user. u have any other option for this problem.
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Old 08-01-2020, 09:28   #15 (permalink)
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Quote:
Originally Posted by Riyadmobile View Post
i dont understand uble check. im new user. u have any other option for this problem.
new users MUST LEARN.
potatoes traders can not repair mobile phones
Only good educated technicians can do the job.

I know you are very experienced user so you must do the next:

1. uninstall AVAST

2. delete the next files from your PC
C:\program files (x86)\intel\bluetooth\devmonsrv.exe
C:\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe
C:\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files (x86)\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files\via xhci uasp utility\usb3monitor.exe

3. reboot PC

4. update dongle firmware
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