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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 01-25-2021, 14:36   #1 (permalink)
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dongle misconfiguration help


=== DongleManager [Infinity] v1.81 [25/01/2021 17:47:11] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000277A11384082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): A6ED277A
Firmware version: 0147.02
=== Process started: 25/01/2021 17:47:12 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Attached Files
File Type: zip fault.zip (1.5 KB, 0 views)
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Old 01-25-2021, 14:44   #2 (permalink)
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Quote:
Originally Posted by sheikhimran View Post
=== DongleManager [Infinity] v1.81 [25/01/2021 17:47:11] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000277A11384082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): A6ED277A
Firmware version: 0147.02
=== Process started: 25/01/2021 17:47:12 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Hello,

Please make step-by-step now:
- reboot PC
- update dongle with DongleManager
- delete fault.bin file (if any)

Before run Infinity CM2MT2 always close boot-helper installation package !
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Old 01-25-2021, 14:45   #3 (permalink)
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i alredy do all procedure
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Old 01-25-2021, 14:48   #4 (permalink)
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Quote:
Originally Posted by sheikhimran View Post
i alredy do all procedure
You must do it AFTER supporter told you do it but not BEFORE.

Please DO IT NOW !
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Old 01-25-2021, 15:02   #5 (permalink)
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thanks my problem solved
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Old 01-25-2021, 15:34   #6 (permalink)
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Quote:
Originally Posted by sheikhimran View Post
thanks my problem solved
Yes Sir, it is very important to follow instruction given by supporters EXACTLY !
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