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07-22-2021, 07:17
| #1621 (permalink) |
| Freak Poster   Join Date: Aug 2014 Location: France Age: 34
Posts: 379
Member: 2235775 Status: Offline Thanks Meter: 351 | Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Generic EMV Smartcard Reader 0 HWID: 010385681C6A1292 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): D0358568 Firmware version: 0149.02 === Process started: 7/22/2021 12:16:08 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Fault File: https://drive.google.com/file/d/1hRx...ew?usp=sharing |
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07-22-2021, 12:03
| #1622 (permalink) | |
| Product Supporter  Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
I am afraid fault.bin file is not from your PC. You can try now this way - https://forum.infinity-box.com/viewtopic.php?f=3&t=1284 Also you can upload file from YOUR PC to mega.nz and post link here. | |
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07-22-2021, 12:25
| #1623 (permalink) |
| Junior Member Join Date: Mar 2016 Location: Zambia
Posts: 9
Member: 2541714 Status: Offline Thanks Meter: 0 | === DongleManager [Infinity] v1.81 [7/22/2021 3:51:53] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00032DCC00001942 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): C0F92DCC Firmware version: 0148.02 === Process started: 7/22/2021 3:51:57 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Write to |
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07-22-2021, 12:33
| #1624 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
try this now https://forum.infinity-box.com/viewtopic.php?f=3&t=1284 Result? | |
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07-25-2021, 18:47
| #1625 (permalink) |
| Freak Poster Join Date: Aug 2014 Location: France Age: 34
Posts: 379
Member: 2235775 Status: Offline Thanks Meter: 351 | Fault File: https://drive.google.com/file/d/1LfE...Yf4vcLDTr/view === DongleManager [Infinity] v1.87 [7/25/2021 11:44:46 PM] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Generic EMV Smartcard Reader 2 HWID: 010385681C6A1292 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): D0358568 Firmware version: 0149.02 === Started: 7/25/2021 11:44:47 PM === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer: [0031] Dongle identification data damaged. |
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07-25-2021, 21:58
| #1626 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
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07-31-2021, 09:45
| #1627 (permalink) |
| Junior Member Join Date: Apr 2021 Location: KWL Age: 38
Posts: 6
Member: 2986480 Status: Offline Thanks Meter: 0 | == DongleManager [Infinity] v1.87 [31-Jul-21 1:45:05 AM] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 000128F17F634082 Box/Dongle found: Infinity-Box/Dongle [CM2] Serial No (S/N): E27B28F1 Firmware version: 0140.02 Box/Dongle misconfiguration Diagnostic code: 75 "UK Edition" status: Off Last launched Application: 0036 v.0140 => Activations: - 00: Infinity-Box/Dongle [CM2] v0140 Diagnostic key: 7FF2FE687932AFD7 => Options: - Infinity-Box/Dongle [CM2] plz fix my dongle card block not open |
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07-31-2021, 11:27
| #1628 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
1. Read NOTE - https://infinity-box.com/support/?s=2  2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software. | |
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08-02-2021, 12:47
| #1629 (permalink) |
| Freak Poster Join Date: Aug 2014 Location: France Age: 34
Posts: 379
Member: 2235775 Status: Offline Thanks Meter: 351 | === DongleManager [Infinity] v1.87 [8/2/2021 5:45:26 PM] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Generic EMV Smartcard Reader 0 HWID: 010385681C6A1292 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): D0358568 Firmware version: 0150.02 === Started: 8/2/2021 5:45:28 PM === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer: [0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 Do you want to report an issue to Support? https://drive.google.com/file/d/1LfE...Yf4vcLDTr/view |
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08-03-2021, 09:28
| #1630 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
What CM2SP2 version do you use? | |
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08-05-2021, 12:10
| #1633 (permalink) |
| Insane Poster Join Date: Apr 2014 Location: Mansehra shinkiari
Posts: 76
Member: 2169026 Status: Offline Sonork: 100.1652002 Thanks Meter: 24 | my dongle misconfigure === DongleManager [Infinity] v1.87 [8/5/2021 3:28:42 PM] === Searching... Card-Reader: Generic Usb Smart Card Reader 0 HWID: 0108AE7A24881292 Box/Dongle found: Infinity-Box/Dongle [CM2] Serial No (S/N): D193AE7A Firmware version: 0150.02 Box/Dongle misconfiguration Diagnostic code: 70 "UK Edition" status: Off Last launched Application: 0030 v.0150 => Activations: - 00: Infinity-Box/Dongle [CM2] v0150 => Options: - Infinity-Box/Dongle [CM2] Box/Dongle type selected: Infinity-Box/Dongle [CM2] Box/Dongle misconfiguration Diagnostic code: 70 Username: 00D193AE7A ==> Scan C:\Users\EAGLEG~1\AppData\Local\Temp\Rar$EXa4332.4 6619 for report.log ==> Scan c:\InfinityBox for report.log ==> Scan c:\Program Files for report.log ==> Scan c:\Program Files (x86) for report.log Found files: 0 ==> Scan C:\Users\EAGLEG~1\AppData\Local\Temp\Rar$EXa4332.4 6619 for *.ibin.log ==> Scan c:\InfinityBox for *.ibin.log ==> Scan c:\Program Files for *.ibin.log ==> Scan c:\Program Files (x86) for *.ibin.log Found files: 0 ==> Scan C:\Users\EAGLEG~1\AppData\Local\Temp\Rar$EXa4332.4 6619 for fault.bin ==> Scan c:\InfinityBox for fault.bin ==> Scan c:\Program Files for fault.bin ==> Scan c:\Program Files (x86) for fault.bin Found files: 0 No reports found please fix my card is not opening |
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08-06-2021, 08:23
| #1634 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
2. go to Recycle Bin and restore fault.bin file 3. After that click to Report & Fix button again Is it Ok now? | |
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08-06-2021, 08:24
| #1635 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,475
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Make "Read Serial Number (S/N)" DO NOT send screenshot/video but copy/paste text from software window. | |
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