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10-03-2016, 16:23
| #1 (permalink) |
| Product Manager  Join Date: Mar 2005 Location: infinity-box
Posts: 38,579
Member: 130995 Status: Offline Thanks Meter: 35,149 | Dongle misconfiguration - How to fix Problem: Dongle misconfiguration Reason: It may be a result of software (or drivers) conflicts or something like that. How to solve: Check Box/Dongle state: - Run DongleManager - Read S/N (Serial Number) - You will see a Diagnostic message and Diagnostic Code Diagnostic Code #57: - Uninstall any kind of usb trace/spy/sharing software and do not use it in future - Kill in your PC Device Manager all processes with name like usb3monitor - Find in folder with CM2 or [BEST] software file fault.bin - Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software). Diagnostic Code #62: - Check and clean your PC for viruses - Find in folder with CM2 or [BEST] software file fault.bin - Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software). Other Diagnostic Code: - Find in folder with CM2 or [BEST] software file fault.bin - Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software). - Please DO NOT send us screenshots but only text with explanation and Box/Dongle details are required ! - Please DO NOT update Box/Dongle with DongleManager without supporter confirmation otherwise your server account may be locked for a long time after 3 wrong tries to avoid Smart-Card damage ! Last edited by YellowBoss; 03-01-2017 at 18:10. |
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| The Following 25 Users Say Thank You to InfinitySupport For This Useful Post: |
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10-04-2016, 02:03
| #2 (permalink) |
| Insane Poster  Join Date: May 2006
Posts: 87
Member: 284336 Status: Offline Thanks Meter: 52 | Untitled - Pic Tub Club - Free Image Hosting cm2 can already be used again, thank you for help team InfinitySupport |
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| The Following 5 Users Say Thank You to hendra taufik For This Useful Post: |
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10-10-2016, 14:16
| #3 (permalink) |
| Freak Poster Join Date: Dec 2013 Location: LARKANA PAK Age: 34
Posts: 118
Member: 2080580 Status: Offline Thanks Meter: 42 | same problem here dongle is blocked..plzzz solved my problem cm2 team.... |
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| The Following 3 Users Say Thank You to tarique ali For This Useful Post: |
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10-10-2016, 15:30
| #5 (permalink) | |
| Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,579
Member: 130995 Status: Offline Thanks Meter: 35,149 | Quote:
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10-10-2016, 15:31
| #6 (permalink) | |
| Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,579
Member: 130995 Status: Offline Thanks Meter: 35,149 | Quote:
Please click here for instruction | |
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| The Following User Says Thank You to InfinitySupport For This Useful Post: |
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10-20-2016, 12:59
| #7 (permalink) |
| No Life Poster   Join Date: Feb 2006 Location: pakistan Age: 40
Posts: 948
Member: 227726 Status: Offline Thanks Meter: 297 | my friends dongle is blocked my friends dongle is blocked here is attached bin file plz solved problem |
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| The Following User Says Thank You to masterspargo For This Useful Post: |
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10-20-2016, 16:41
| #8 (permalink) | |
| Product Supporter Join Date: May 2005
Posts: 29,018
Member: 148515 Status: Offline Thanks Meter: 19,175 | Quote:
Send an e-mail to dongle [at] infinity-box.com with the next information: - Your Box/Dongle info - Attach to your e-mail fault.bin file | |
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10-20-2016, 21:13
| #9 (permalink) |
| Junior Member Join Date: Jan 2015
Posts: 1
Member: 2337370 Status: Offline Sonork: [email protected] Thanks Meter: 0 | Good day I have problem with dongle says <error dongle is blocked>how to fix the problem thanks in advance |
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10-20-2016, 23:33
| #10 (permalink) | |
| Product Supporter Join Date: May 2005
Posts: 29,018
Member: 148515 Status: Offline Thanks Meter: 19,175 | Quote:
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10-25-2016, 09:14
| #11 (permalink) |
| Major Poster Join Date: Oct 2009 Location: Philippines
Posts: 48
Member: 1145348 Status: Offline Thanks Meter: 13 | HELP... Box/Dongle found: Main Infinity-Box/Dongle ---------- Process started: 10/25/2016 4:10:03 PM ---------- DongleManager [Infinity-Box] v1.67 [10/25/2016 4:10:03 PM] PC HWID: 325B54614C010A1BEEF85549F5CA9602 Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0000BDDC7D314082 Type: Main Infinity-Box/Dongle S/N: DB7EBDDC Version: 0130.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 |
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10-25-2016, 19:14
| #12 (permalink) | |
| Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,579
Member: 130995 Status: Offline Thanks Meter: 35,149 | Quote:
To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software. What to do now: - Run DongleManager.exe - Update Dongle firmware now ONLY ONE TIME | |
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| The Following 2 Users Say Thank You to InfinitySupport For This Useful Post: |
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10-27-2016, 11:35
| #13 (permalink) |
| No Life Poster Join Date: Jan 2010 Location: iraq
Posts: 2,023
Member: 1215266 Status: Offline Thanks Meter: 129 | DongleManager [Infinity-Box] v1.61 [27/10/2016 01:31:58 ã] PC HWID: 346B95C2B598323A5504A72A3C339597 Box/Dongle searching... Box/Dongle found: [BEST] Card-Reader: USB Smart Card Reader 0 HWID: 0006757720281292 Box/Dongle Serial No (S/N): 88317577 Firmware version: 0122.02 Box/Dongle Status: 6A "UK edition" status: Off Last launched Application: 0030 v.0223 Active modules: - 00: inf v.0134 - 03: [BEST] v.0122 - 0E: hua Online Service Account: http://www.infinity-box.com/service - Username: 0388317577 - Password: HIJKllmn Box/Dongle key: 7FEE03079917AF7B Box/Dongle Identification data is damaged, ErrorCode #6A plz my dongle activa hua and cm2 and best |
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| The Following User Says Thank You to tornado779 For This Useful Post: |
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10-27-2016, 20:38
| #14 (permalink) | |
| Product Supporter Join Date: May 2005
Posts: 29,018
Member: 148515 Status: Offline Thanks Meter: 19,175 | Quote:
To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software. What to do now: - Run DongleManager.exe - Update Dongle firmware now ONLY ONE TIME | |
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| The Following User Says Thank You to InfinityHelp For This Useful Post: |
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10-29-2016, 06:13
| #15 (permalink) |
| No Life Poster  Join Date: Mar 2007 Location: Chandpur U.P.West India
Posts: 582
Member: 472592 Status: Offline Sonork: 100.1664052 Thanks Meter: 179  | Please Help ASAP Box/Dongle type selected: Main Infinity-Box/Dongle Box/Dongle found: Main Infinity-Box/Dongle ---------- Process started: 10/29/2016 10:41:27 AM ---------- DongleManager [Infinity-Box] v1.67 [10/29/2016 10:41:27 AM] PC HWID: EE35725F808505039C03A63DD25A8093 Card-Reader: FT SCR2000 1 HWID: 01089E8024881292 Type: Main Infinity-Box/Dongle S/N: D3889E80 Version: 0134.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 |
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| The Following 3 Users Say Thank You to farsi_007 For This Useful Post: |
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