Dongle misconfiguration - How to fix - Page 2 - GSM-Forum

farsi_007 · 10-29-2016, 06:23

Please Help Me My CM2 blocked
i have downladed and open a program ollydebg and my cm2 blocked :P byt why?
i cant understand?
here is log :
DongleManager [Infinity-Box] v1.67 [10/27/2016 4:42:12 PM]
PC HWID: EE35725F808505039C03A63DD25A8093
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
Card-Reader: FT SCR2000 1
HWID: 01089E8024881292
Box/Dongle Serial No (S/N): D3889E80
Firmware version: 0134.02
Box/Dongle misconfiguration
Diagnostic code: 62
"UK edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Main Infinity-Box/Dongle v.0134
=> Box/Dongle misconfiguration. Contact to support !
Diagnostic Key: 7F988FFCBD8DCEB8

fault.zip file link
https://drive.google.com/file/d/0B_W...ew?usp=sharing

InfinityHelp · 10-29-2016, 10:54

Quote:

Originally Posted by farsi_007

Please Help Me My CM2 blocked
i have downladed and open a program ollydebg and my cm2 blocked :P byt why?
i cant understand?
here is log :
DongleManager [Infinity-Box] v1.67 [10/27/2016 4:42:12 PM]
PC HWID: EE35725F808505039C03A63DD25A8093
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
Card-Reader: FT SCR2000 1
HWID: 01089E8024881292
Box/Dongle Serial No (S/N): D3889E80
Firmware version: 0134.02
Box/Dongle misconfiguration
Diagnostic code: 62
"UK edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Main Infinity-Box/Dongle v.0134
=> Box/Dongle misconfiguration. Contact to support !
Diagnostic Key: 7F988FFCBD8DCEB8

fault.zip file link
https://drive.google.com/file/d/0B_W...ew?usp=sharing

Hello,

Why do you use debugger with Infinity software ?

farsi_007 · 10-30-2016, 06:23

Sir i did not use olly with cm2, instead i was working wtith Aatama homeopathy software
and perhaps forgot to eject the dongle.
here is screen shot..

Please Do Something immediately..
WBR

farsi_007 · 10-30-2016, 13:32

Quote:

Originally Posted by InfinityHelp

Hello,

Why do you use debugger with Infinity software ?

Sir i did not use olly with cm2, instead i was working wtith Aatama homeopathy software
and perhaps forgot to eject the dongle.
here is screen shot..

Please Do Something immediately..
WBR

sabirsheraz · 10-31-2016, 12:39

DongleManager [Infinity-Box] v1.63 [10/31/2016 4:35:14 PM]
PC HWID: ACE4CB2E3BB77D862D129AD7ECFE9EAB
Card-Reader: FT SCR2000 0
HWID: 00038F6124A11292
Type: [BEST] S/N: 32418F61 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]

farsi_007 · 10-31-2016, 13:19

Quote:

Originally Posted by sabirsheraz

DongleManager [Infinity-Box] v1.63 [10/31/2016 4:35:14 PM]
PC HWID: ACE4CB2E3BB77D862D129AD7ECFE9EAB
Card-Reader: FT SCR2000 0
HWID: 00038F6124A11292
Type: [BEST] S/N: 32418F61 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]

Just send an email to [email protected] and write above info in the main message body u will get answer soon

Regards

michaelzehie · 10-31-2016, 17:58

hi same error i send them message too

here is log

Process started: 31/10/2016 17:49:49 ----------
DongleManager [Infinity-Box] v1.66 [31/10/2016 17:49:49]
PC HWID: E46CCCC9242B03FB2EB0B39AB128A695
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00001ACC00001942
Type: Main Infinity-Box/Dongle S/N: 54E31ACC Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

YellowBoss · 10-31-2016, 21:25

Quote:

Originally Posted by farsi_007

Just send an email to [email protected] and write above info in the main message body u will get answer soon

Regards

Dear Sir,

Please confirm that you have understood well that if your Dongle become locked once again with debugger reason it will be locked forewer.
Once you will post confirmation here I will tell you what to do next.

YellowBoss · 10-31-2016, 21:26

Quote:

Originally Posted by sabirsheraz

DongleManager [Infinity-Box] v1.63 [10/31/2016 4:35:14 PM]
PC HWID: ACE4CB2E3BB77D862D129AD7ECFE9EAB
Card-Reader: FT SCR2000 0
HWID: 00038F6124A11292
Type: [BEST] S/N: 32418F61 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]

Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware now ONLY ONE TIME

YellowBoss · 10-31-2016, 21:28

Quote:

Originally Posted by michaelzehie

hi same error i send them message too

here is log

Process started: 31/10/2016 17:49:49 ----------
DongleManager [Infinity-Box] v1.66 [31/10/2016 17:49:49]
PC HWID: E46CCCC9242B03FB2EB0B39AB128A695
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00001ACC00001942
Type: Main Infinity-Box/Dongle S/N: 54E31ACC Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME

farsi_007 · 11-01-2016, 06:25

Quote:

Originally Posted by YellowBoss

Dear Sir,

Please confirm that you have understood well that if your Dongle become locked once again with debugger reason it will be locked forewer.
Once you will post confirmation here I will tell you what to do next.

Sir, I did not know the policy thats why my dongle blocked,
Now i confirm that i will not use debuger with infinity,
if i will to so, infinity block my dongle forever
i accept all the terms and condtions now.

please unblock first and last time thanx..

info:
DongleManager [Infinity-Box] v1.67 [10/27/2016 4:42:12 PM]
PC HWID: EE35725F808505039C03A63DD25A8093
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
Card-Reader: FT SCR2000 1
HWID: 01089E8024881292
Box/Dongle Serial No (S/N): D3889E80
Firmware version: 0134.02
Box/Dongle misconfiguration
Diagnostic code: 62
"UK edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Main Infinity-Box/Dongle v.0134
=> Box/Dongle misconfiguration. Contact to support !
Diagnostic Key: 7F988FFCBD8DCEB8

WBR

InfinityHelp · 11-01-2016, 19:47

@farsi_007
you must select one thread. I am really surpriced to see that you post again and again in dofferent threads. please think well and select one thread only !

farsi_007 · 11-02-2016, 05:36

Quote:

Originally Posted by InfinityHelp

@farsi_007
you must select one thread. I am really surpriced to see that you post again and again in dofferent threads. please think well and select one thread only !

Sorry and thanx also to u
i was to desperate

Now Problem Solved

WBR

imran_ali · 11-02-2016, 09:01

HELP ME TEAM

sindhi.aslam · 11-02-2016, 09:05

Quote:

Originally Posted by imran_ali

HELP ME TEAM

its simple bro update your dongle firmware with dongle manager

10-30-2016, 06:23	#18 (permalink)
farsi_007 No Life Poster Join Date: Mar 2007 Location: Chandpur U.P.West India Posts: 583 Member: 472592 Status: Offline Sonork: 100.1664052 Thanks Meter: 180	Sir i did not use olly with cm2, instead i was working wtith Aatama homeopathy software and perhaps forgot to eject the dongle. here is screen shot.. Please Do Something immediately.. WBR Last edited by farsi_007; 10-30-2016 at 06:31.

11-02-2016, 09:01	#29 (permalink)
imran_ali Freak Poster Join Date: Dec 2006 Location: PAKISTAN Age: 38 Posts: 187 Member: 421573 Status: Offline Sonork: 100.1650534 Thanks Meter: 54	InfinityBox CM2QLM NOT OPEN HELP ME TEAM

10-29-2016, 06:23	#16 (permalink)
farsi_007 No Life Poster Join Date: Mar 2007 Location: Chandpur U.P.West India Posts: 583 Member: 472592 Status: Offline Sonork: 100.1664052 Thanks Meter: 180	Please Help Me My CM2 blocked i have downladed and open a program ollydebg and my cm2 blocked :P byt why? i cant understand? here is log : DongleManager [Infinity-Box] v1.67 [10/27/2016 4:42:12 PM] PC HWID: EE35725F808505039C03A63DD25A8093 Scanning... Box/Dongle found: Main Infinity-Box/Dongle Card-Reader: FT SCR2000 1 HWID: 01089E8024881292 Box/Dongle Serial No (S/N): D3889E80 Firmware version: 0134.02 Box/Dongle misconfiguration Diagnostic code: 62 "UK edition" status: Off Last launched Application: 0030 v.0158 => Activations: - 00: Main Infinity-Box/Dongle v.0134 => Box/Dongle misconfiguration. Contact to support ! Diagnostic Key: 7F988FFCBD8DCEB8 fault.zip file link https://drive.google.com/file/d/0B_W...ew?usp=sharing

10-31-2016, 12:39	#20 (permalink)
sabirsheraz Crazy Poster Join Date: May 2005 Location: pakistan Posts: 59 Member: 146178 Status: Offline Thanks Meter: 6	DongleManager [Infinity-Box] v1.63 [10/31/2016 4:35:14 PM] PC HWID: ACE4CB2E3BB77D862D129AD7ECFE9EAB Card-Reader: FT SCR2000 0 HWID: 00038F6124A11292 Type: [BEST] S/N: 32418F61 Version: 0122.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]

10-31-2016, 17:58	#22 (permalink)
michaelzehie Freak Poster Join Date: Aug 2014 Location: West Africa Ng Gh RCI Posts: 373 Member: 2243088 Status: Offline Thanks Meter: 38	hi same error i send them message too here is log Process started: 31/10/2016 17:49:49 ---------- DongleManager [Infinity-Box] v1.66 [31/10/2016 17:49:49] PC HWID: E46CCCC9242B03FB2EB0B39AB128A695 Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00001ACC00001942 Type: Main Infinity-Box/Dongle S/N: 54E31ACC Version: 0132.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2

11-01-2016, 19:47	#27 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	@farsi_007 you must select one thread. I am really surpriced to see that you post again and again in dofferent threads. please think well and select one thread only !