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Old 10-09-2017, 09:45   #751 (permalink)
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@alamtelecom458
Do you have any kind of sharing/trace/sniff software installed and running ?

Please do not use external file sharing servers.
Attach fault.bin file here or send e-mail with file and problem info to:
help [at] infinity-box.com
 
Old 10-09-2017, 15:15   #752 (permalink)
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what is tha email id
Quote:
Originally Posted by YellowBoss View Post
@alamtelecom458
Do you have any kind of sharing/trace/sniff software installed and running ?

Please do not use external file sharing servers.
Attach fault.bin file here or send e-mail with file and problem info to:
help [at] infinity-box.com

what is tha email id for send email to infinity team
 
Old 10-09-2017, 19:34   #753 (permalink)
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Quote:
Originally Posted by alamtelecom458 View Post
what is tha email id for send email to infinity team
help [at] infinity-box.com

replace [at] with @
 
Old 10-11-2017, 04:52   #754 (permalink)
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Wink
=== DongleManager [Infinity] v1.70 [10/11/2017 6:45:13] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000117D900001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 69D017D9
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 50
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 04: Pin-Finder Adapter
Diagnostic Key: 7FDFC1C252584A9B
Attached Files
File Type: zip fault.zip (526 Bytes, 5 views)
 
Old 10-14-2017, 13:43   #755 (permalink)
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help infinity teem
=== DongleManager [Infinity] v1.70 [10/14/2017 17:31:00] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000102A47CEC4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): DA4C02A4
Firmware version: 0134.02
Box/Dongle misconfiguration
Diagnostic code: 6A
"UK Edition" status: Off
Last launched Application: 0030 v.0148
=> Activations:
- 00: Infinity-Box/Dongle v.0134
Diagnostic Key: 7F47789FF072A21C
 
Old 10-16-2017, 00:34   #756 (permalink)
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Quote:
Originally Posted by HelloTel View Post
help infinity teem
=== DongleManager [Infinity] v1.70 [10/14/2017 17:31:00] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000102A47CEC4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): DA4C02A4
Firmware version: 0134.02
Box/Dongle misconfiguration
Diagnostic code: 6A
"UK Edition" status: Off
Last launched Application: 0030 v.0148
=> Activations:
- 00: Infinity-Box/Dongle v.0134
Diagnostic Key: 7F47789FF072A21C
Already answered in other thread
 
Old 10-16-2017, 00:37   #757 (permalink)
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Quote:
Originally Posted by obaidi2005 View Post
=== DongleManager [Infinity] v1.70 [10/11/2017 6:45:13] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000117D900001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 69D017D9
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 50
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 04: Pin-Finder Adapter
Diagnostic Key: 7FDFC1C252584A9B
https://www.infinity-box.com/support/

Code:
Any kind of Smart-Card remote/network sharing and/or protocol trace/sniff is strictly forbidden !
 
Old 10-16-2017, 01:48   #758 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
https://www.infinity-box.com/support/

Code:
Any kind of Smart-Card remote/network sharing and/or protocol trace/sniff is strictly forbidden !

What can i do now..?

Is any hop to fix my dongle?
 
Old 10-18-2017, 14:54   #759 (permalink)
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Dongle misconfiguration
i have both cm2 and best activations in one dongle
and i dont have any sharing app or fault.bin in cm2 folder

Code:
=== DongleManager [Infinity] v1.70 [10/18/2017 18:48:57] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0007925D20881292
Box/Dongle found: [BEST]
Serial No (S/N): BB8E925D
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 6A
"UK Edition" status: Off
Last launched Application: 0030 v.0223
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 03: [BEST] v.0122
Diagnostic Key: 7F01A38F3785ACE7
 
Old 10-19-2017, 05:42   #760 (permalink)
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Dongle firmware (0135) is out of date :

download latest dongle manager and upgrade
 
Old 10-19-2017, 09:29   #761 (permalink)
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Quote:
Originally Posted by obaidi2005 View Post
What can i do now..?

Is any hop to fix my dongle?
Why do you trace Infinity software USB communication ?
 
Old 10-19-2017, 09:30   #762 (permalink)
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Quote:
Originally Posted by shahzadthe1 View Post
i have both cm2 and best activations in one dongle
and i dont have any sharing app or fault.bin in cm2 folder

Code:
=== DongleManager [Infinity] v1.70 [10/18/2017 18:48:57] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0007925D20881292
Box/Dongle found: [BEST]
Serial No (S/N): BB8E925D
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 6A
"UK Edition" status: Off
Last launched Application: 0030 v.0223
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 03: [BEST] v.0122
Diagnostic Key: 7F01A38F3785ACE7
Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

OR

1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

2.
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware
 
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Old 10-19-2017, 09:31   #763 (permalink)
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Quote:
Originally Posted by ihyder1 View Post
Dongle firmware (0135) is out of date :

download latest dongle manager and upgrade
Hello,

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc/?r=17

If support is expired please contact to any seller and renew support.
 
Old 10-22-2017, 11:51   #764 (permalink)
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Hello Mr Infinity. I need help. Can you help me to fix it please?
Thank you in advance

1. === DongleManager [Infinity] v1.70 [2017-10-21 18:07:56] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 00046B7724A11292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 370D6B77
Firmware version: 0118.04
=== Process started: 2017-10-21 18:08:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.


2. === DongleManager [Infinity] v1.70 [2017-10-22 11:43:44] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 00046B7724A11292
Box/Dongle found: [BEST]
Serial No (S/N): 370D6B77
Firmware version: 0118.04
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0030 v.0225
=> Activations:
- 03: [BEST] v.0118
Diagnostic Key: 7F8FE23791EE87B6
 
Old 10-22-2017, 12:22   #765 (permalink)
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Quote:
Originally Posted by Topus View Post
Hello Mr Infinity. I need help. Can you help me to fix it please?
Thank you in advance

1. === DongleManager [Infinity] v1.70 [2017-10-21 18:07:56] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 00046B7724A11292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 370D6B77
Firmware version: 0118.04
=== Process started: 2017-10-21 18:08:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.


2. === DongleManager [Infinity] v1.70 [2017-10-22 11:43:44] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 00046B7724A11292
Box/Dongle found: [BEST]
Serial No (S/N): 370D6B77
Firmware version: 0118.04
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0030 v.0225
=> Activations:
- 03: [BEST] v.0118
Diagnostic Key: 7F8FE23791EE87B6
Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware
 
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