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Old 06-28-2020, 08:16   #1456 (permalink)
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=== DongleManager [Infinity] v1.80 [6/27/2020 22:57:29] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001242A1F394082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 0B6D242A
Firmware version: 0144.02
=== Process started: 6/27/2020 22:57:30 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

I already post my problem please solved it
dongle misconfigaration plz fixed it
best infintiy team

thanks
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Old 06-28-2020, 08:28   #1457 (permalink)
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Quote:
Originally Posted by atikatikbabu View Post
=== DongleManager [Infinity] v1.80 [6/27/2020 22:57:29] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001242A1F394082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 0B6D242A
Firmware version: 0144.02
=== Process started: 6/27/2020 22:57:30 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

I already post my problem please solved it
dongle misconfigaration plz fixed it
best infintiy team

thanks
Hello,
Attach fault.bin file from Infinity software folder.
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Old 06-30-2020, 09:14   #1458 (permalink)
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CM2 warning dongle misconfiguration identification data damaged
https://www.youtube.com/watch?v=dNEnPFK6dJc
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Old 07-04-2020, 08:13   #1459 (permalink)
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Please Help me


=== DongleManager [Infinity] v1.78 [7/4/2020 13:07:56] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00010BF27D3A4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): C9DF0BF2
Firmware version: 0143.02
Box/Dongle misconfiguration
Diagnostic code: 70
"UK Edition" status: Off
Last launched Application: 0030 v.0143
=> Activations:
- 00: Infinity-Box/Dongle v0143
=> Options:
- Infinity-Box/Dongle
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Old 07-04-2020, 09:52   #1460 (permalink)
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Quote:
Originally Posted by Mohdu View Post
Please Help me


=== DongleManager [Infinity] v1.78 [7/4/2020 13:07:56] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00010BF27D3A4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): C9DF0BF2
Firmware version: 0143.02
Box/Dongle misconfiguration
Diagnostic code: 70
"UK Edition" status: Off
Last launched Application: 0030 v.0143
=> Activations:
- 00: Infinity-Box/Dongle v0143
=> Options:
- Infinity-Box/Dongle
Hello,

There is a software conflict with the next application(s):

C:\program files (x86)\intel\bluetooth\devmonsrv.exe
C:\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe
C:\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files (x86)\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files\via xhci uasp utility\usb3monitor.exe

What to do:

1. Delete or rename files (see above)
2. Reboot PC
3. Delete fault.bn file
4. Update dongle firmware with DongleManager now
5. Run Infinity software.
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Old 07-12-2020, 16:59   #1461 (permalink)
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=== DongleManager [Infinity] v1.72 [07/12/2020 08:55:38] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01079B84147D1292
Box/Dongle found: [BEST]
Serial No (S/N): 412E9B84
Firmware version: 0118.04
Box/Dongle misconfiguration
Diagnostic code: 21
"UK Edition" status: On
Last launched Application: 0031 v.0118
=> Activations:
- 03: [BEST] v.0118
Diagnostic Key: 7F9D85A2837B7289

Thanks
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Old 07-13-2020, 10:13   #1462 (permalink)
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Quote:
Originally Posted by mehdishadvalian View Post
=== DongleManager [Infinity] v1.72 [07/12/2020 08:55:38] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01079B84147D1292
Box/Dongle found: [BEST]
Serial No (S/N): 412E9B84
Firmware version: 0118.04
Box/Dongle misconfiguration
Diagnostic code: 21
"UK Edition" status: On
Last launched Application: 0031 v.0118
=> Activations:
- 03: [BEST] v.0118
Diagnostic Key: 7F9D85A2837B7289

Thanks
Download latest DongleManaher https://www.infinity-box.com/support/?s=6
Update dongle firmware now
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Old 07-15-2020, 08:21   #1463 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Download latest DongleManaher https://www.infinity-box.com/support/?s=6
Update dongle firmware now

i did that. But I have same problem


=== DongleManager [Infinity] v1.80 [15-Jul-20 8:20:54] ===
Searching...
Card-Reader: Generic PC/SC e-gate Smart Card 0
HWID: 00043886FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 3FC03886
Firmware version: 0144.02
=== Process started: 15-Jul-20 8:20:58 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 07-15-2020, 11:21   #1464 (permalink)
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Quote:
Originally Posted by douib View Post
i did that. But I have same problem


=== DongleManager [Infinity] v1.80 [15-Jul-20 8:20:54] ===
Searching...
Card-Reader: Generic PC/SC e-gate Smart Card 0
HWID: 00043886FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 3FC03886
Firmware version: 0144.02
=== Process started: 15-Jul-20 8:20:58 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Hello,
Attach fault.bin file from folder C:\InfinityBox\CM2MT2\ or C:\InfinityBox\CM2SP2\
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Old 07-22-2020, 02:11   #1465 (permalink)
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Dongle misconfigretion cm2

Please help me team

When we canect dongle error massage show dongle misconfigretion please help me

Attached file given below
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Old 07-22-2020, 09:59   #1466 (permalink)
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=== DongleManager [Infinity] v1.80 [7/22/2020 12:03:22] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00005E000EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): BBD65E00
Firmware version: 0143.02
=== Process started: 7/22/2020 12:03:24 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact

please helpe me
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Old 07-22-2020, 10:17   #1467 (permalink)
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Quote:
Originally Posted by farukbiswas View Post
=== DongleManager [Infinity] v1.80 [7/22/2020 12:03:22] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00005E000EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): BBD65E00
Firmware version: 0143.02
=== Process started: 7/22/2020 12:03:24 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact

please helpe me
Dear Friend, do not worry !
Problem is not serious !
Your PC has some kind of incompatibility or maybe you are using some kind of danger software.
Infinity Team supporters will help you to fix your PC !

STEP 1: go to folder C:\InfinityBox\CM2MT2\ or C:\InfinityBox\CM2SP2\
STEP 2: find file fault.bin
STEP 3: upload file to https://mega.nz/aff=P6O56E0zwhM or send to support via e-mail - https://www.infinity-box.com/contact/
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Old 07-22-2020, 10:18   #1468 (permalink)
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Quote:
Originally Posted by shoaib102 View Post
Please help me team

When we canect dongle error massage show dongle misconfigretion please help me

Attached file given below
Dear Friend, do not worry !
Problem is not serious !
Your PC has some kind of incompatibility or maybe you are using some kind of danger software.
Infinity Team supporters will help you to fix your PC !

STEP 1: go to folder C:\InfinityBox\CM2MT2\ or C:\InfinityBox\CM2SP2\
STEP 2: find file fault.bin
STEP 3: upload file to https://mega.nz/aff=P6O56E0zwhM or send to support via e-mail - https://www.infinity-box.com/contact/
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Old 07-22-2020, 10:41   #1469 (permalink)
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=== DongleManager [Infinity] v1.80 [22/07/2020 10:40:44] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 0000118511384082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): A4891185
Firmware version: 0144.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: Off
Last launched Application: 0034 v.0100
=> Activations:
- 00: Infinity-Box/Dongle v0144
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity SM
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Old 07-22-2020, 15:11   #1470 (permalink)
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Quote:
Originally Posted by walid_demon View Post
=== DongleManager [Infinity] v1.80 [22/07/2020 10:40:44] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 0000118511384082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): A4891185
Firmware version: 0144.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: Off
Last launched Application: 0034 v.0100
=> Activations:
- 00: Infinity-Box/Dongle v0144
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity SM
Hello,

Please fix your PC according to instruction for error #57 - https://www.infinity-box.com/support/?r=4
After that update dongle firmware with DongleManager.
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