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06-28-2020, 08:16
| #1456 (permalink) |
| Insane Poster  Join Date: Feb 2019
Posts: 87
Member: 2894519 Status: Offline Sonork: 100.1673673 Thanks Meter: 28 | Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0001242A1F394082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 0B6D242A Firmware version: 0144.02 === Process started: 6/27/2020 22:57:30 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 I already post my problem please solved it dongle misconfigaration plz fixed it best infintiy team thanks |
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06-28-2020, 08:28
| #1457 (permalink) | |
| Product Manager  Join Date: Mar 2005 Location: infinity-box
Posts: 38,579
Member: 130995 Status: Offline Thanks Meter: 35,149 | Quote:
Attach fault.bin file from Infinity software folder. | |
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| The Following User Says Thank You to InfinitySupport For This Useful Post: |
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06-30-2020, 09:14
| #1458 (permalink) |
| Insane Poster Join Date: Feb 2019
Posts: 87
Member: 2894519 Status: Offline Sonork: 100.1673673 Thanks Meter: 28 | CM2 warning dongle misconfiguration identification data damaged https://www.youtube.com/watch?v=dNEnPFK6dJc |
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07-04-2020, 08:13
| #1459 (permalink) |
| Junior Member Join Date: Jul 2009 Location: Naogaon Rajshahi Bangladesh
Posts: 4
Member: 1067994 Status: Offline Sonork: 100.1640464 Thanks Meter: 0 | Please Help me === DongleManager [Infinity] v1.78 [7/4/2020 13:07:56] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 00010BF27D3A4082 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): C9DF0BF2 Firmware version: 0143.02 Box/Dongle misconfiguration Diagnostic code: 70 "UK Edition" status: Off Last launched Application: 0030 v.0143 => Activations: - 00: Infinity-Box/Dongle v0143 => Options: - Infinity-Box/Dongle |
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07-04-2020, 09:52
| #1460 (permalink) | |
| Product Supporter Join Date: Jun 2009
Posts: 35,277
Member: 1043909 Status: Offline Thanks Meter: 59,777 | Quote:
There is a software conflict with the next application(s): C:\program files (x86)\intel\bluetooth\devmonsrv.exe C:\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe C:\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe C:\program files (x86)\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe C:\program files\via xhci uasp utility\usb3monitor.exe What to do: 1. Delete or rename files (see above) 2. Reboot PC 3. Delete fault.bn file 4. Update dongle firmware with DongleManager now 5. Run Infinity software. | |
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| The Following User Says Thank You to YellowBoss For This Useful Post: |
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07-12-2020, 16:59
| #1461 (permalink) |
| Junior Member Join Date: Sep 2008
Posts: 1
Member: 854764 Status: Offline Thanks Meter: 0 | === DongleManager [Infinity] v1.72 [07/12/2020 08:55:38] === Searching... Card-Reader: FT SCR2000 0 HWID: 01079B84147D1292 Box/Dongle found: [BEST] Serial No (S/N): 412E9B84 Firmware version: 0118.04 Box/Dongle misconfiguration Diagnostic code: 21 "UK Edition" status: On Last launched Application: 0031 v.0118 => Activations: - 03: [BEST] v.0118 Diagnostic Key: 7F9D85A2837B7289 Thanks |
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07-13-2020, 10:13
| #1462 (permalink) | |
| Product Supporter Join Date: Jun 2009
Posts: 35,277
Member: 1043909 Status: Offline Thanks Meter: 59,777 | Quote:
Update dongle firmware now | |
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| The Following User Says Thank You to YellowBoss For This Useful Post: |
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07-15-2020, 08:21
| #1463 (permalink) | |
| Major Poster Join Date: Mar 2008
Posts: 40
Member: 737774 Status: Offline Thanks Meter: 3 | Quote:
i did that. But I have same problem === DongleManager [Infinity] v1.80 [15-Jul-20 8:20:54] === Searching... Card-Reader: Generic PC/SC e-gate Smart Card 0 HWID: 00043886FF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 3FC03886 Firmware version: 0144.02 === Process started: 15-Jul-20 8:20:58 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 | |
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07-15-2020, 11:21
| #1464 (permalink) | |
| Product Supporter Join Date: Jun 2009
Posts: 35,277
Member: 1043909 Status: Offline Thanks Meter: 59,777 | Quote:
Attach fault.bin file from folder C:\InfinityBox\CM2MT2\ or C:\InfinityBox\CM2SP2\ | |
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| The Following User Says Thank You to YellowBoss For This Useful Post: |
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07-22-2020, 09:59
| #1466 (permalink) |
| Junior Member Join Date: Sep 2014
Posts: 27
Member: 2254630 Status: Offline Thanks Meter: 2 | === DongleManager [Infinity] v1.80 [7/22/2020 12:03:22] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 00005E000EFE4082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): BBD65E00 Firmware version: 0143.02 === Process started: 7/22/2020 12:03:24 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact please helpe me |
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07-22-2020, 10:17
| #1467 (permalink) | |
| Product Supporter Join Date: Jun 2009
Posts: 35,277
Member: 1043909 Status: Offline Thanks Meter: 59,777 | Quote:
Problem is not serious ! Your PC has some kind of incompatibility or maybe you are using some kind of danger software. Infinity Team supporters will help you to fix your PC ! STEP 1: go to folder C:\InfinityBox\CM2MT2\ or C:\InfinityBox\CM2SP2\ STEP 2: find file fault.bin STEP 3: upload file to https://mega.nz/aff=P6O56E0zwhM or send to support via e-mail - https://www.infinity-box.com/contact/ | |
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| The Following User Says Thank You to YellowBoss For This Useful Post: |
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07-22-2020, 10:18
| #1468 (permalink) | |
| Product Supporter Join Date: Jun 2009
Posts: 35,277
Member: 1043909 Status: Offline Thanks Meter: 59,777 | Quote:
Problem is not serious ! Your PC has some kind of incompatibility or maybe you are using some kind of danger software. Infinity Team supporters will help you to fix your PC ! STEP 1: go to folder C:\InfinityBox\CM2MT2\ or C:\InfinityBox\CM2SP2\ STEP 2: find file fault.bin STEP 3: upload file to https://mega.nz/aff=P6O56E0zwhM or send to support via e-mail - https://www.infinity-box.com/contact/ | |
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07-22-2020, 10:41
| #1469 (permalink) |
| Major Poster Join Date: Feb 2010
Posts: 44
Member: 1234425 Status: Offline Sonork: walid Thanks Meter: 2 | === DongleManager [Infinity] v1.80 [22/07/2020 10:40:44] === Searching... Card-Reader: Generic EMV Smartcard Reader 1 HWID: 0000118511384082 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): A4891185 Firmware version: 0144.02 Box/Dongle misconfiguration Diagnostic code: 57 "UK Edition" status: Off Last launched Application: 0034 v.0100 => Activations: - 00: Infinity-Box/Dongle v0144 - 07: #7 => Options: - Infinity-Box/Dongle - Infinity SM |
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07-22-2020, 15:11
| #1470 (permalink) | |
| Product Supporter Join Date: Jun 2009
Posts: 35,277
Member: 1043909 Status: Offline Thanks Meter: 59,777 | Quote:
Please fix your PC according to instruction for error #57 - https://www.infinity-box.com/support/?r=4 After that update dongle firmware with DongleManager. | |
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